Helpline Advisor

4 months ago

Crewe, United Kingdom Baywater Healthcare Full time

**Salary - 10.90**

***

**Location - Crewe**

***

**Hours - 30.5**

***

**Baywater Healthcare - Enhancing Lives**

***

**Join us at Baywater Healthcare, where our mission is to enhance lives every day. We're not just about jobs; we're about making a real difference. Our teams are the driving force behind our ongoing development, and your voice matters.. We take pride in delivering exceptional service, and with us, you'll have the opportunity to develop, feel genuinely proud every day, and work with an outstanding team in a friendly and challenging environment. Join us and be part of the change, making a difference in hundreds of people's lives.**

***

**About the role**

***

**Our customer service team are the heart of Baywater. Speaking to healthcare professionals and our patients every day and ensuring they receive the vital healthcare equipment, and services, they need to stay as independent as possible. Every communication you have with our patients allows you to make that difference in their day. All whilst working from our newly refurbished offices, in a secure and stable role, within a friendly, supportive and inclusive environment with a team willing to go the extra mile for each other and our patients. Every day is different and because of this you’ll feel challenged in all that you do and truly appreciated by your customers, patients and team.**

***

**What you will be doing**

***
- **Managing workload, including additional tasks and project work ensuring both internal and contractual KPIs and company and personal objectives are achieved.**:

- **Ensuring team compliance with the business health and safety procedures.**:

- **Passing on escalated queries, engaging with all business areas when necessary to resolve issues.**:

- **Completing training, identify and addressing training needs.
**About You**

***

***
- **Previous customer service experience - this doesn’t need to be within a call or contact centre but anywhere where you have managed customers and delivered a great service**:

- **Active listening skills**:

- **Excellent communication skills both written and verbal**:

- **To be empathetic and understanding**:

- **Able to use IT systems including Microsoft Office software**:

- **The ability to think quickly and problem solve
**How we will reward you**
- **Competitive Starting Salary**:

- **Great annual leave package with contractual increases.**:

- **Finance and Protection**:

- **Deals and Discounts - these can include family savings and shopping discounts**:

- **Health and Wellbeing - this includes our Employee Assistance Programme which can support you and your family with individual specialist advice**:

- **Cycle to work scheme**:

- **Car leasing scheme**:

- **Holiday discounts**:

- **Travel and Holiday money
**Diversity & Inclusion
**At Baywater Healthcare, we believe that our diversity is our strength, and inclusion is our commitment. We understand that a diverse and inclusive workplace is not only the right thing to do but also essential for our success in enhancing lives. We are committed to fostering a culture that respects and values the unique perspectives, backgrounds, and talents of every individual.
**We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, sexual orientation, age, disability, religion, and cultural background. We recognize that diversity sparks innovation, encourages creativity, and drives excellence. Our dedication to inclusion means that every employee, customer, and partner is treated with respect and dignity, ensuring they have a sense of belonging and equal opportunity to thrive.**

***

**About us**
**Our goal**
**Our goal is not just to develop better products and services though - it’s about improving the quality of people’s lives. Baywater Healthcare employs just under 400 people in the UK and has its headquarters in Crewe, Cheshire. The office is home to a 24-hour call centre, as well as administrative support for all oxygen, ventilation, nebuliser, sleep and telehealth therapy services.
**Our promise**
**Our objective is to support patients in their therapy and encourage long-term compliance. Therefore, as well as equipment and consumables designed for patient comfort; 24/7 support; and equipment servicing and maintenance at home, we also offer advice and support from specialist Clinical Advisers. Alongside this focus on providing the best possible support and equipment for patients, our aim is also to relieve the administrative burden on clinicians, allowing them more time to focus on patient care.

  • Helpline Advisor

    24 hours ago

    Crewe, Cheshire East, United Kingdom Baywater Healthcare Full time

    About Baywater HealthcareWe are a leading provider of healthcare services, dedicated to enhancing the lives of our patients and customers. Our mission is to deliver exceptional care and support, making a real difference in the lives of those we serve.Job Title: Helpline AdvisorWe are seeking a skilled and compassionate Helpline Advisor to join our team. As a...

  • Helpline Advisor

    1 day ago

    Crewe, Cheshire East, United Kingdom Baywater Healthcare Full time

    About Baywater HealthcareWe are a leading provider of healthcare services, dedicated to enhancing the lives of our patients and customers. Our mission is to deliver exceptional care and support, making a real difference in the lives of those we serve.Job Title: Helpline AdvisorWe are seeking a skilled and compassionate Helpline Advisor to join our team. As a...

  • Senior Helpline Advisor

    1 day ago

    Crewe, Cheshire East, United Kingdom Baywater Healthcare Full time

    About Baywater Healthcare At Baywater Healthcare, we're dedicated to enhancing lives through exceptional home healthcare services. Our mission is to provide compassionate and personalized care to our patients, empowering them to live independently and with dignity. Job Title: Helpline Advisor We're seeking a friendly and communicative Helpline Advisor to...

  • Senior Helpline Advisor

    1 day ago

    Crewe, Cheshire East, United Kingdom Baywater Healthcare Full time

    About Baywater Healthcare At Baywater Healthcare, we're dedicated to enhancing lives through exceptional home healthcare services. Our mission is to provide compassionate and personalized care to our patients, empowering them to live independently and with dignity. Job Title: Helpline Advisor We're seeking a friendly and communicative Helpline Advisor to...

  • Helpline Advisor

    1 day ago

    Crewe, Cheshire East, United Kingdom Baywater Healthcare Full time

    About Baywater Healthcare Baywater Healthcare is a leading provider of home healthcare services, dedicated to enhancing the lives of our patients and their families. We are committed to delivering high-quality care and support, and we are seeking a skilled and compassionate Helpline Advisor to join our team. About the Role As a Helpline Advisor, you will be...

  • Helpline Advisor

    1 day ago

    Crewe, Cheshire East, United Kingdom Baywater Healthcare Full time

    About Baywater Healthcare Baywater Healthcare is a leading provider of home healthcare services, dedicated to enhancing the lives of our patients and their families. We are committed to delivering high-quality care and support, and we are seeking a skilled and compassionate Helpline Advisor to join our team. About the Role As a Helpline Advisor, you will be...

  • Senior Helpline Advisor

    4 months ago

    Crewe, United Kingdom Baywater Healthcare Full time

    **Senior Helpline Advisor** **Salary - 24,975** **Location - Crewe, CW1** **Hours - 37.5** **Baywater Healthcare - Enhancing Lives!** Join us at Baywater Healthcare, where our mission is to enhance lives every day. We're not just about jobs; we're about making a real difference. Our teams are the driving force behind our ongoing development, and your...

  • Helpline Advisor

    4 months ago

    Crewe, United Kingdom Baywater Healthcare Full time

    **Helpline Advisor - Days** **Salary - £** **23,400** **Location - Crewe, CW1** **Hours - 37.5** **Baywater Healthcare - Enhancing Lives!** Join us at Baywater Healthcare, where our mission is to enhance lives every day. We're not just about jobs; we're about making a real difference. Our teams are the driving force behind our ongoing development, and...

  • Senior Helpline Advisor

    4 months ago

    Crewe, United Kingdom Baywater Healthcare Full time

    @media (max-width: px) { .block-grid, .col { min-width: px !important; max-width: % !important; display: block !important; } .block-grid { width: % !important; } .col { width: % !important; } .col_cont { margin: 0 auto; } img.fullwidth, img.fullwidthOnMobile { max-width: % !important; } .no-stack .col { min-width: 0 !important; display: table-cell...

  • Helpline Advisor – Nights

    6 days ago

    Crewe, United Kingdom Baywater Healthcare Full time

    @media (max-width: px) { .block-grid, .col { min-width: px !important; max-width: % !important; display: block !important; } .block-grid { width: % !important; } .col { width: % !important; } .col_cont { margin: 0 auto; } img.fullwidth, img.fullwidthOnMobile { max-width: % !important; } .no-stack .col { min-width: 0 !important; display: table-cell...

  • Helpline Advisor – Days

    4 months ago

    Crewe, United Kingdom Baywater Healthcare Full time

    @media (max-width: px) { .block-grid, .col { min-width: px !important; max-width: % !important; display: block !important; } .block-grid { width: % !important; } .col { width: % !important; } .col_cont { margin: 0 auto; } img.fullwidth, img.fullwidthOnMobile { max-width: % !important; } .no-stack .col { min-width: 0 !important; display: table-cell...

  • Customer Service Advisor

    4 months ago

    Crewe, United Kingdom Baywater Healthcare Full time

    **Helpline Advisor** **Contract: Permanent** **Salary: £9.90 per hour rising to £10 per hour after 3 months** **Hours: Contracted to 40 hours per week - Shift Based over 7 day period - Weekend working 1 in 4 with days off during the week. 8am to 8pm** **Location: Crewe** Based in the heart of Crewe, our Helpline team are exceptional men and women,...

  • Customer Service Advisor

    4 months ago

    Crewe, United Kingdom Baywater Healthcare Full time

    **Helpline Advisor** **Contract: Permanent** **Salary: £10.90 per hour rising to £11 per hour** **Hours: Contracted to 40 hours per week - Shift Based over 7 day period - Weekend working 1 in 4 with days off during the week. 8am to 8pm** **Location: Crewe** Based in the heart of Crewe, our Helpline team are exceptional men and women, committed to...

  • Customer Service Advisor

    4 months ago

    Crewe, United Kingdom Baywater Healthcare Full time

    **Helpline Advisor** **Contract: Permanent** **Salary: £10.90 per hour rising to £11 per hour after 3 months** **Hours: Contracted to 30.5 hours per week - Shift Based over 7 day period - Weekend working 1 in 4 with days off during the week. 8am to 8pm** **Location: Crewe** Based in the heart of Crewe, our Helpline team are exceptional men and women,...

  • Customer Service Advisor

    4 months ago

    Crewe, United Kingdom Baywater Healthcare Full time

    **Helpline Advisor** **Contract: Permanent** **Salary: £10.90 per hour rising to £11 per hour** **Hours: Contracted to 40 hours per week - Shift Based over 7 day period - Weekend working 1 in 4 with days off during the week. 8am to 8pm** **Location: Crewe** Based in the heart of Crewe, our Helpline team are exceptional men and women, committed to...

  • Customer Service Advisor

    4 months ago

    Crewe, United Kingdom Baywater Healthcare Full time

    **Helpline Advisor** **Contract: Permanent** **Salary: £10.90 per hour rising to £11 per hour after 3 months** **Hours: Contracted to 30.5 hours per week - Shift Based over 7 day period - Weekend working 1 in 4 with days off during the week. 8am to 8pm** **Location: Crewe** Based in the heart of Crewe, our Helpline team are exceptional men and women,...

  • Customer Service Advisor Nights

    4 months ago

    Crewe, United Kingdom Baywater Healthcare Full time

    **Helpline Advisor** **Contract: Permanent** **Salary: £12 per hour** **Hours: 36 and 24 hour contracts available - Shift Based over 7 day period - Weekend working 1 in 4 with days off during the week. 8am to 8pm** **Location: Crewe** Based in the heart of Crewe, our Helpline team are exceptional men and women, committed to delivering excellent service...

  • Customer Service Advisor

    3 months ago

    Crewe, United Kingdom Baywater Healthcare Full time

    **Helpline Advisor** **Contract: Permanent** **Salary: £12 per hour** **Hours: Contracted to 16 hours per week - Shift Based over 7 day period - Weekend working 1 in 4 with days off during the week. 8am to 8pm** - **We are able to include the role upto 35 hours per week** **Location: Crewe** Based in the heart of Crewe, our Helpline team are...

  • Customer Host

    3 months ago

    Crewe, United Kingdom The Fedcap Group Full time

    Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of dis-advantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for a Customer Host to join our existing team in **Crewe **. The salary for this position is...