Hub Officer

6 months ago

Yeovil, United Kingdom The YOU Trust Full time

**HUB Officer**

**Location: Somerset (SIDAS) Yeovil**

**Salary: £26,397 per year**

**Contract Type: Permanent and Full-Time**

**Closing Date: When suitable applicant is found**

**YOU **is a registered charity that has been providing care, support and advice for over 30 years to vulnerable people, working across Hampshire, Dorset, West Sussex and the Isle of Wight to give them the tools and resources they need to live independent, secure and valued lives.

**Essential Requirements**:

- Have a driving licence and full access to a car with business insurance.
- Be happy to be part of an on call
- Be willing to work occasional evenings and weekends
- Be trustworthy in all that I do
- Understand the importance of confidentiality when with clients experiencing domestic abuse.

The appointed HUB Officer will:
**1. **As part of the HUB team I will receive referrals and enquiries regarding domestic abuse, offering advice and support to both the public and professionals.

**2. **In liaison with partner agencies I will complete risk assessments and co-produce safety plans to ensure that the client’s needs and circumstances are reflected correctly.

**3. **I will offer specialist information and advice regarding criminal and civil sanctions, benefits, housing options and onward signposting to relevant agencies.

**4. **I Advocate on behalf of clients in a professional and respectful manner, encouraging and enabling clients to have their own voice and develop self-resilience.

**5. **Work with the HUB team to ensure referrals are sent to the correct pathway of support within Somerset Domestic Abuse Services, or if required lead onward referrals to partner agencies.

**The Role**:
The Hub Officer is part of a team providing practical and emotional support to those living with domestic abuse. The overall purpose of this role is to provide specialist, targeted support to individuals covering a range of issues and being part of a Hub team who are the first point of contact for clients, professionals and others.

The Hub officer will be the lead for the Webchat function, support with people where English is not their first language, offer specialist advice such as financial, benefits and legal options, signposting/referring as appropriate.

You will advise clients on security measures and carry out safety planning within their homes, working with colleagues to create a holistic support pathway and strengthen support networks for those with diverse and complex needs.

You will be part of a Hub rota to deliver the helpline and out of hours service

**About You**:

- You will be experienced, skilled and enthusiastic.
- You will be compassionate, empathic and sensitive, and be passionate about working with survivors of domestic abuse.
- You will be used to working in a fast-paced environment
- You will need to work well on your own initiative and as part of a team
- You will be flexible in managing tasks and time, prioritising risk within this.

YOU has a strong value base, striving to be person-centred, innovative, trustworthy, can-do and excellent at all times, so it is important that you are as passionate about these principles as we are.

We are a disability confident employer.

**Our Benefits**

If you choose to begin a career with our organisation, you are guaranteed:

- Competitive rates of pay and paid travel time, including a higher mileage rate for car sharing.
- Enhanced annual leave entitlements, with the opportunity to buy and sell holiday.
- Matched pension scheme contributions, plus Death in Service Benefit and salary sacrifice options.
- Enhanced sick pay allowances and paid compassionate and emergency dependent leave.
- Excellent and professionally certified training, as well as access to fully-funded apprenticeship programmes.
- Real opportunities to develop in your profession.
- Free health and wellbeing advice via a 24/7, confidential Employee Assistance Programme.
- Everything you need to carry out your role free of charge, which may include a mobile phone, safety equipment and other necessary technology, a uniform where applicable, and of course a nice cup of tea or coffee throughout your day
- Access to discounts across lots of your favourite stores and online shopping sites, as well as discounted bus travel on the First bus network.
- A company that is committed to its employees, valuing their knowledge, creativity and flexibility.
- The chance to work with amazing people.

IND3

**Job Types**: Full-time, Permanent

Pay: £26,397.00 per year

**Benefits**:

- Cycle to work scheme
- Health & wellbeing programme

**Experience**:

- working with survivors of DA: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 02161/HUBOfficer/SID

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