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Customer Service Operative

2 months ago

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Canon UK is looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development. Do you have the skills and aptitude we’re looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on

Do you have a passion for delivering exceptional customer service and enjoy working with cutting-edge technology? We are looking for a highly skilled and computer literate individual to join our team as a Customer Service Operative.

As a Customer Service Operative, you will have the opportunity to work alongside our Client Services Manager and Print Room Manager, coordinating operations within the Canon print center and managed print service contract. You will play a vital role in ensuring smooth workflow management.

This is a customer-facing role, so your ability to provide excellent customer service is crucial. You will be the face of Canon, building strong relationships with key stakeholders and making a real difference to the operational performance of our managed print services contract.

We offer a competitive variable pay package, recognizing your exceptional performance and contribution to our team. You will enjoy autonomy in your daily tasks, allowing you to provide exceptional customer service and exceed customer expectations.

**What we give**:
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
- Pay - Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
- Bonus - A discretionary bonus scheme that rewards you as you help us achieve our goals.
- Learning & Development - As a Company that encourages continuous learning you will always have resources and support available.
- Work & Home Life Balance - We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
- Diversity - We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
- Health & Wellbeing - Private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
- Employee discount - Up to 38% off products from our Canon store.
- Some other Benefits - Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.

**What we ask**:
We are seeking someone who is flexible, adaptable and self-motivated, able to work in a fast-paced and ever-changing environment, and manage their workload effectively with limited supervision. As an Customer Service operative, you will be able to use your own initiative, quickly learn new skills, and have the confidence to highlight areas of concern.

To succeed in this role, you must possess a full UK driving license and either hold or have the ability to obtain BPSS & SC security clearance. You should also have a solid understanding of Microsoft Office products and experience in planning tasks that involve multiple stakeholders and third-party companies. You should ideally have a working knowledge of ITIL V4 framework.

At Canon, we recognise and value the contributions of our employees. As an Customer Service operative, you will have the opportunity to develop your skills, grow your career, and be rewarded for your hard work and dedication.

**You will need**:
As the Customer Service operative, you will possess the following skills and expertise:

- A team player who enjoys being part of a team, supporting as needed.
- Flexible and adaptable with excellent attention to detail
- Self-motivated.
- Pro-active and able to manage your workload with limited supervision.
- Customer focused with excellent communication skills
- Able to use own initiative, pick new things up quickly and the confidence to highlight areas of concern.

**Further Information**:
**Salary**: Starting Salary of £25,352 + Bonus OTE 5%
Location: Sellafield, Cumbria (Hybrid working)
Working Hours: 07:30 - 15:30 Monday - Friday

Key Benefits:
25 days holiday
Access to a company vehicle
Company Pension Scheme
Life Cover for those in the Pension Scheme
Competitive salary and Company Bonus Scheme

Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s visionary, innovative and bold. As the world's best imaging company, we're living and working together for the common good.