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Hpb Support Worker

3 months ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

3

**Main area**
- HPB CNS Surgery - HPB Support Worker (Administration Role)

**Grade**
- 3

**Contract**
- Permanent

**Hours**
- Part time - 18 hours per week (Hours worked between Monday to Friday only)

**Job ref**
- 164-6138732

**Site**
- Queens Medical Centre Campus, Nottingham University Hospitals

**Town**
- Nottingham

**Salary**
- £22,816 - £24,336 Per annum

**Salary period**
- Yearly

**Closing**
- 07/04/2024 23:59

Job overview

An exciting opportunity has arisen for a Band 3 HPB Support Worker to work closely with the HPB Nurse Specialists. The HPB CNS team supports patients with suspected or confirmed cancers and benign conditions of the Liver, Pancreas, Gallbladder and Bile Ducts. We are looking for a HPB Support Worker to assist with administrative duties.

The HPB Nurse Specialists are a small team that works well together and adopt a supportive approach. We have been given the opportunity to expand our team and develop a service that suit the needs of our patients. This is an exciting development, as we are looking to increase our Nurse Led Clinics and Cancer Surveillance Programs.

Main duties of the job

The focus of this role is to undertake administrative tasks required to support the HPB Clinical Nurse Specialist team based at Queens Campus. The post holder will be expected to ensure set administrative tasks are completed within specific timescales and will need to demonstrate a flexible approach to the job, providing support with navigating HPB patient pathways.

The post holder will need be confident and competent with speaking to patients via telephone, taking messages, updating patient pathway data and providing information within your own scope to patients and the wider team. Demonstration of excellent written and verbal communication is paramount.

Working for our organisation

With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

Detailed job description and main responsibilities

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Person specification

Qualifications and Training

Essential criteria
- 4 GCSE’s or equivalent including English and Maths
- Provide admin experience
- Ability to demonstrate basic numeracy and literacy skills

Experience

Essential criteria
- Proven typing and admin experience, experience using Microsoft Office and Outlook and basic experience using excel spreadsheet
- Good communication and telephone skills, understanding and respect of confidentiality in the workplace

Desirable criteria
- Knowledge of 18 week and cancer targets and awareness of medical terminology

Communication and relationship skills

Essential criteria
- Ability to prioritise own workload and to work under pressure
- Good Customer Care skills and maintains sensitivity and shows empathy in communication with patients/clients
- Able to communicate information using a variety of written and verbal communication skills and understands and practices the principles of confidentiality

Analytical and Judgement skills

Essential criteria
- Able to use judgement in straightforward situations and able to complete tasks using own initiative
- Awareness of limitations and when to seek advice to solve problems

Planning and organisation skills

Essential criteria
- Ability to prioritise own workload and consistently works to high standards
- _________________________________________

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the ke