Customer Service Agent

2 months ago

Portsmouth, United Kingdom Vermelo RPO Full time

Are you eager to begin your career in an office setting and gain valuable experience while expanding your skillset?

Are you seeking a secure, full-time role with opportunities for growth within a well-established company?

If you have a passion for delivering excellent service and want to work for a professional and progressive organization that truly values its employees, then I have an exciting opportunity for you.

I am currently working with a fantastic, forward-thinking, and rapidly growing company that is seeking an individual with an equally fantastic personality. This leading insurance provider offers a supportive environment and an excellent opportunity for someone to gain hands-on customer service experience in an office-based setting.

Position: Pet Contact Agents Salary: £19,950 - 20,319 per annum (plus bonuses) Hours: Full-Time, 37.5 hours per week, on a 3-week rotational shift pattern:

- Week 1: Monday to Friday, 8am-4pm
- Week 2: Monday to Friday, 9am-5:30pm, with a half-day on Saturday and a day off during the week
- Week 3: Monday to Friday, 12pm-8pm Location: Lakeside, Portsmouth Training: First 4-6 weeks

Overview: As a Pet Contact Agent, you will play a crucial role in ensuring efficient and professional handling of all aspects of pet insurance, including service and claims, according to corporate and affinity partner service standards.

**Responsibilities**:

- Promptly answering calls within our Service Level Agreements.
- Producing customer, affinity, and veterinary correspondence to corporate standards.
- Collating and posting documents as required.
- Maintaining a consistent and energetic approach, building rapport with internal and external customers to establish strong customer relations.
- Liaising with veterinary practices, breeders, policyholders, and affinity partners to gather necessary information for veterinary nurses to settle claims and issue cheques.
- Managing customers throughout the lifecycle of their policy, including quoting/selling, policy inception, MTA's, renewals, claims process, and credit control functions, providing a seamless one-touch service.
- Performing ad hoc duties as required by management.
- Ensuring compliance with legal requirements, both internally and externally, including adherence to the highest standards of business ethics and health and safety regulations.
- Adhering to Company processes related to FCA compliance and Treating Customers Fairly.

Essential Skills:

- Resilience in a busy working environment.
- Strong prioritization and multitasking abilities.
- Ability to think quickly and perform well under pressure.
- Problem-solving skills, especially when dealing with difficult customers.

Desirable Skills:

- General understanding of insurance industry practices and principles (Ideal, not essential).
- Previous experience in a target-driven environment.

If you are ready to embark on this exciting opportunity and have the drive to deliver exceptional service while working in a dynamic and supportive team, I encourage you to apply. Please note that the company will provide training during the first 4-6 weeks to ensure you have the necessary knowledge and skills to excel in your role.

**Job Types**: Full-time, Permanent

**Salary**: From £20,319.00 per year

**Benefits**:

- Referral programme

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Quarterly bonus

Work Location: In person

Expected start date: 10/10/2023

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