Sales Consultant

3 weeks ago

London, United Kingdom Annoushka Fine Jewellery Full time

**Sales Consultant (Full time, Harrods, London) ***

**Location**:Harrods, London

**Reporting to**:Boutique Manager

**Reference**:Harrods Sales Consultant Vacancy

**About Annoushka***

Annoushka Ducas MBE is one of the country’s leading fine jewellery designers who since 2009 has founded and run her eponymous jewellery company -Annoushka. Passionate about jewels and colour, her jewellery embodies an expression of personal identity for the wearer, all in 18ct Gold.

Annoushka is now looking to expand her retail team. With a strong growth strategy in place, this is an exciting time to join us

**Personal Attributes We Value**:
Genuine, Warm, Interested, Appreciation of Style, Humour, Thoughtful, Trustworthy, Responsible, Knowledgeable, Flexible, Enterprising and Inclusive.

**The Opportunity***

Annoushka is looking to recruit a passionate full-time Sales Consultant to lead the way in sales, developing client relationships, and provide outstanding customer service. The focus of this role is on sales.

**What you will do***
- Provide excellent levels of customer care, surpassing expectations at every opportunity.
- Lead in sales performance, exceedingsales and KPI targets, using EMBRACE to deliver the highest brand standards.
- Educate clients on proper jewellery care, so the treasure can be enjoyed for generations to come.
- Identify customer needs, pre-empting and answering all related queries.
- Liaise with customers to keep them fully informed.
- Resolve customer enquiries and complaints promptly and efficiently.
- Investigate problems, develop and propose appropriate solutions
- Provide feedback to the merchandising, design, and marketing teams.
- Provide enhanced till accountability.
- Follow Company procedures and processes to maintain security.
- Adhere to the brand standards in relation to visual merchandising.
- Encourage client loyalty through data capture and excellent service.
- Act as keyholder.
- Support the store’s Leadership team in the running and growth of the store.
- Act as a sales coach, and a buddy to new starters.

**What you will bring**
**Sales***
- Strong sales flare; evi dence of exceeding goals and targets, parti cularly in luxury/fine/high jewellery.
- Excellent client service and sales delivered through omnichannel retail.
- Proactivity, pre-empting client needs.
- Full engagement with social media.

**Team Work***
- True team player spirit -keen to share the credit with the team.
- Experience inleading, motivatingand traininga team.
- Successfully manage multiple demands and competing priorities.
- Excellent communication skills and excellent use of English.

**Additionally***
- Present a love and appreciation for aesthetics and style.
- Understand and represent the brand attributes.
- Enthusiastic, self-confi dent and self-motivated.
- Willing to accept new challenges and strive to continually improve.
- Hunger to succeed

**Selection Process***

**Face to Face Interview (in person)***

In this, we will ask you to demonstrate your technical knowledge, and approach to sales and service. We will ask you to talk about your experience and seek to discover how that will relate to this role. We will ask you to tell us why you think this role will be a great fit for you, and we will give you opportunity to ask us any questions about the company and the role.

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