Shop Supervisor

**Job details**:

- Posted 07 August 2023
- Job type Permanent
- TeamMarketing & Commercial
- Reference009405
- Expiry 21 August 2023

**Job description**:
We are looking for a Shop Supervisor to join our team 5 days per week.
Job Title: Shop Supervisor (5 days per week)

Department: Retail

Reports To: Shop Manager

**What you will be doing**:

- Ensure guests receive the highest levels of customer service whilst always representing the brand.
- Process card payments, refunds, and exchanges.
- Give advice and guidance on product selection to customers.
- Assist with taking receipt of deliveries to the shop.
- Work within established health and safety guidelines.
- Reconcile the Shop and Museum figures against reports.
- Assist in the management of staff, including allocation of duties and rotation.
- Ensure the shop floor is fully stocked and well merchandised.
- Organise lunch breaks to enable the maximum number of staff on the shop floor.
- Key holder with responsibility for opening, closing and end-of-day procedures.
- Weekend work will be a requirement of the role with a five-in-seven rota in place to ensure adequate staffing levels throughout the year.

**What part your role will play in The Championships**:

- Work as part of the wider Retail departmental team to ensure the smooth running and operation of the retail experience at The Championships. This will require extra and different responsibilities between May and July each year and a commitment to unsocial hours at times.
- Additional Championships responsibilities may include managing teams of seasonal Sales Assistants in the Museum Shop and/or other Wimbledon Shop outlets at the Grounds during event fortnight.
- Assist with payroll and timesheet inputting.
- Longer hours will be required during the fortnight of The Championships.

**About You**:
**Essential**:

- Experience in supervising staff
- Computer literate with good knowledge of Excel and Word
- Excellent communication skills, both verbal and written

**Desirable**:

- Strong work and customer service ethic
- An ability to self-motivate when working alone as well as to work as part of team.
- Strong numeracy and literacy.
- A clear understanding of the Wimbledon brand and aesthetic.
- An ability to work well in a team environment with good interpersonal and communication skills.

**About us**:

- The All England Lawn Tennis Club (Championships) Limited (AELTC) organises and stages The Championships, Wimbledon, widely regarded as the world’s premier tennis tournament, hosted on the Grounds of one of the world’s most prestigious tennis clubs.
- Our business has grown in recent years and we expect that success to continue. We have plans to further improve our facilities and invest in our people in future years. Our success is important to us, and we are guided by our key values of Heritage, Integrity, Respect and Excellence.
- The Wimbledon Shop’s role is to generate additional revenues at The Championships and throughout the year, offering a wide range of official merchandise including apparel, souvenirs, towelling, rackets, and bags.
- The Museum Shop is open seven days each week and welcomes almost 90,000 visitors each year, outside of The Championships.
- The Museum Shop Supervisor reports to the Museum Shop Manager to ensure the smooth day to day operation of the Museum Shop and is also key member of the management team during each year’s Championships.