Order Picker/customer Service Advisor

7 months ago


Lisburn, United Kingdom Jonzara Full time

**Retail Sales Assistant.**
- **This role is based in our Lisburn store (BT28 1BN) and is not suitable for remote or work from home.**_

Jonzara is a ladies fashion retailer with 3 stores and an online store. We offer a vast range of premuim high street brands such as Betty Barclay, Olsen, Part Two and Gerry Weber.

**Duties**:

- Assist customers with product information and making purchasing decisions
- Process telephone orders
- Respond to customer inquiries in a professional and timely manner
- Maintain a clean and organized work station
- Prepare and pack customer orders in an efficient and timely manner
- Ensuring accurate stock movement and investigating stock discrepencies
- Assist with deliveries
- Maintain excellent stockroom standards
- Process customer refunds accuratley and in accordance to company policy
- Picking stock from our warehouse for customer orders and store replenishment

**Requirements**:

- Strong attention to detail and time management skills to prioritize tasks effectively
- Strong communictaion skills
- Organizational skills to maintain a clean and orderly work area
- Excellent phone etiquette for handling customer calls

Business hours are Monday - Saturday 9-5.30pm.

The shift pattern is 8hrs per day (9.00-5.30pm), 2 days per week.

Must be fully flexible as scheduled days will change on a weekly basis.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, requirements, or working conditions associated with the role.

**Job Types**: Part-time, Permanent

**Salary**: £5.28-£10.42 per hour

Expected hours: No less than 16 per week

**Benefits**:

- Company pension
- Employee discount
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Overtime
- Weekend availability

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Retail sales: 1 year (required)
- customer service: 1 year (required)
- retail: 1 year (required)

Work Location: In person

Reference ID: JONWEB23



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