Admin Team Leader

6 days ago


Southampton, United Kingdom University Hospital Southampton NHS Foundation Trust Full time

ABOUT THE TEAM

The service you will be working within is the Dermatology Team at Royal South Hants Hospital. You will be supporting a very diverse admin and booking team and working very closely with the Operations Coordinator and Manager.
Unfortunately, there is no flexibility to consider a job share or part time hours. The post holder will be required to work Monday-Sunday between the hours of 8am and 8pm. Usual hours

YOUR MAIN DUTIES

You can read an overview of the main duties of the role in the section below: Job Description and Main Responsibilities.

To understand the role in more detail please read the full job description and person specification documents attached.
WHAT WE CAN OFFER YOU

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live, and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
YOUR RESPONSIBILITIES
WHAT YOU’LL DO
- Build strong relationships with the Patient Services Centre, Pathway Co-ordinators, Medical Secretaries, Ward Clerks and other relevant admin, clinical and management staff and maintain excellent communication channels and good customer services.
- Be responsible for the co-ordination and implementation of all administrative processes along the patient pathway to ensure that the patient’s journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
- Set expectations regarding levels of customer services and ensure all staff understand these and maintain them.
- Cascade and/or escalate details of any delays or bottlenecks within the administration / booking process which will affect the patient journey and / or delivery of clinical services.
- Ensure all patient administration is carried out in line with Trust policies and standard operating procedures.

WHAT WE’RE LOOKING FOR
- Diploma level qualification or equivalent experience e.g., good knowledge across a range of administrative work procedures including non-routine elements.
- RSA 2-word processing/typing or equivalent experience.
- Proficient in the use of Microsoft Word and good Knowledge of Excel spreadsheets.
- At least 1 to 2 years Supervisory/Management experience.
- Knowledge of medical terminology
- Experience as a medical or patient services secretary linked to a clinical service or customer focused environment.
- Knowledge of hospital systems would be an advantage.
- Excellent telephone / communication skills.
- Able to learn and assimilate information quickly.
- Proven ability to work to deadlines, prioritise and multi-task.
- Ability to work under pressure
- Reliability - good time keeping
- Flexibility - able to work flexibly to accommodate peaks and troughs of activity
- Able to demonstrate good work/home life balance.

ADDITIONAL INFORMATION

Should you have any queries, please use the contact details below to get in touch.


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