Customer Service Admin

2 weeks ago

Salford, United Kingdom Phillips & Cohen Associates Full time

Job Advert

**Job Title**: Customer Service Admin & Complaint handler

**Responsible to**: Customer Service Manager

**Interfaces with**: Customers, Clients, Suppliers, Customer Service team and PCA Colleagues

**Location**: Exchange Quay, Manchester

**Date**:ASAP

**Salary**:£22-£24k

Are you friendly and outgoing and enjoy being organised and efficient?

This is an exciting opportunity to join the world’s market leader in the highly specialised area of probate debt recovery industry.

We are looking for a Customer Service Administrator to be a part of the Elite in the Finance Collections Industry. We have recently been awarded the highly prestigious Investors in People GOLD / Champion status and Health & Wellbeing Good Practice Award

**The Role**:
We are looking to fill this post with someone who enjoys meeting people and working in a team in a fast-moving Financial Services environment. You will need you to be able to plan and prioritise your workload, work accurately, with attention to detail, good communication and IT skills. Call centre experience is not essential.

**Key responsibilities of the role will include**:

- Processing inbound customer bereavement notification calls with a compassionate and mature approach.
- Process inbound and outbound correspondence including scanning & attaching documents, ensuring an excellent level of service is consistently delivered, whilst ensuring service levels and key goals are achieved
- Accurate input of data & encryption of files
- Documenting accounts thoroughly with clarity & transparency
- Carry out a range of administrative tasks to support operations as well as other departments
- Complying with government legislation and guidelines laid down by the FCA/CSA//DBSG/ICO as well as working within strict company guidelines and that of their clients’
- Day to day de-escalation of customer concerns and complaints through inbound and outbound telephone calls

**Essential skills**:

- Excellent Communication - both written and verbal
- Good IT Skills
- Ability to establish good working relationships
- To work well under pressure and to be able to work with people from a variety of backgrounds

**What's in it for you?**
- Full training and support by our friendly team
- Luxurious office environment in a superb location
- 31 days holidays per year including 8 bank holidays
- Reserved secure car parking spaces available
- Comprehensive benefits and discounts package
- Healthcare Scheme*
- Company pension plan
- Life Assurance*
- Cycle2work scheme*
- after probationary period

**_
Hybrid Working Opportunities_**
- We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week once you are achieving core competencies._

**Working Pattern - 37.5 hours per week based on a shift rota**
- Monday - Thursday (Alternating 8am-4pm and 10pm-6pm)
- Friday (Alternating 8am-4pm and 9:30am-5.30pm)

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