Part-time Shop Supervisor

4 weeks ago


Nantwich, United Kingdom Cheshire Cupcakes Full time

Cheshire Cupcakes has an exciting opportunity as our team is expanding, we are looking for a part-time shop supervisor who is outgoing and enthusiastic about cake to join our team.

This position is offered on a permanent basis working 18 hours per week, typically to be worked across 3-4 days including the majority of Saturdays, with the requirement to work further hours according to the needs of the business including sickness and holiday cover. Some flexibility is required around availability, preferably across all seven days, and shifts will start and end at various times between the hours of 9am and 4pm. Previous retail experience and a clean driving license with access to a vehicle is essential, experience in customer service is a strong advantage, though all necessary training will be given on the job.

To supervise and manage the daily running of the shop, ensuring a high level of customer service and cleanliness is provided in line with Company standards.

**Duties and Responsibilities**:

- Running the shop efficiently and being responsible for opening and closing the shop, cashing up the till, managing orders and rotating stock
- Has detailed knowledge of the products and any allergens contained in each product, availability, shop layout and shop policies and procedures
- Provides training to new team members when appropriate
- Ensures the highest standard of customer service at all times by adapting to each customers’ needs and helping customers in a friendly and efficient manner, following the Company's standards
- Demonstrates a positive attitude to change, contributing to new ideas and improved ways of working within the shop.
- Ensures impeccable standards of cleanliness and hygiene in the shop
- Adheres to safe food hygiene and handling practices, procedures and standards

**Desirable Skills**:

- Comfortable working on their feet
- Exceptional communication skills with excellent spoken and written English
- Thrives off customer interaction and helping people
- Confident in leading a team and motivating team members
- Efficient at problem-solving
- Has experience in a food or retail environment
- Organised and has excellent attention to detail
- Proficient in social media
- Good memory

**Benefits of working with us**:

- Career development and training
- Hourly pay above minimum wage
- Sociable hours
- Free cakes to take home
- Paid lunch breaks
- Early finish on a Saturday
- Exciting events and pop-ups

*The salary offered will be competitive and depend on experience.

**Job Type**: Part-time
Part-time hours: 16-20 per week

**Salary**: £10.00-£11.00 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Sick pay

Schedule:

- Day shift
- Holidays
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Nantwich: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person


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