Shop Assistant

3 weeks ago


Nantwich, United Kingdom Cheshire Cupcakes Full time

Cheshire Cupcakes has an exciting opportunity as our team is expanding, we are looking for a part-time shop assistant who is passionate about our products and loves to engage and build relationships with our customers.

This position is offered on a permanent basis working a minimum of 12 hours per week, typically to be worked across 2 days during our shop opening times Wednesday-Sunday 9.30am-4.30pm. Some flexibility is required around availability, preferably across all five days.

**Duties and Responsibilities**:

- Running the shop efficiently and being responsible for opening and closing the shop, managing customer's orders and rotating stock
- Has detailed knowledge of the products and any allergens contained in each product, availability, shop layout and shop policies and procedures
- Ensures the highest standard of customer service at all times by adapting to each customers’ needs and helping customers in a friendly and efficient manner, following the Company's standards
- Demonstrates a positive attitude to learn and to change, contributing to new ideas and improved ways of working within the shop.
- Ensures impeccable standards of cleanliness and hygiene in the shop
- Adheres to safe food hygiene and handling practices, procedures and standards

**Desirable Skills**:

- Flexible in both when you work and the way you work, as adapting to customer demand is how we stay top
- Thrives off customer interaction and helping people with the exceptional and bespoke customer service you offer
- Passionate about our cakes and to share excitement about what we do to as a Company to build relationships with our customers
- Comfortable working on their feet
- Efficient at problem-solving and working independently
- An eagerness to learn and to be stretched
- Has at least one year's experience in a food or customer sales environment
- Good memory
- A clean driving license with access to a vehicle

**What we offer**:
Our values are important to us and we want our staff to be able to be themselves at work, sharing knowledge and passion with teams and customers and be bold Don't be afraid to say yes and make decisions. At Cheshire Cupcakes we want people to drive growth and create their own futures and most importantly take care of each other, our community and the planet.

Apart from a great place of to work, we are please to offer the following benefits:

- Career development and training
- Competitive rates of pay, above minimum wage
- Annual leave - up to 28 days' holiday
- Company pension scheme
- Employee discount
- Sociable hours
- Free cakes to take home
- Paid lunch breaks
- Early finish on a Saturday
- Exciting events and pop-ups

*The salary offered will be competitive and depend on experience.

**Job Type**: Part-time
Part-time hours: 12 per week

**Salary**: £10.00-£11.00 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Sick pay

Schedule:

- Day shift
- Holidays
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Nantwich: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person


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