Customer Service Supervisor-belfast International

4 weeks ago

Belfast, United Kingdom Swissport International AG Full time

Overview:
The Customer Supervisor is an operational frontline critical role where you will have delegated responsibility for front-line customer service team members.

You will be responsible for coordinating a variety of factors, across several areas of the Passenger team, including, check-in, boarding gate, airport lounges where applicable, passenger meet and greet and mishandled baggage and PRM handling where applicable.

You will be responsible for coordinating a variety of factors, from allocating team members on shift, overseeing the safe on time departure of aircraft and holding team members accountable for their actions.

You will be responsible for leading, motivating, engaging and inspiring all team members to ensure the delilivery of great customer experiences in line with Swissport procedures, policies and brand values.

**Responsibilities**:
**JOB RESPONSIBILITIES**

The following responsibilities are associated with this job role:

- Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint.
- Ensure available resources are used to the optimum level (monitor and control overtime payments).
- Support and identify training needs and where required train, coach and mentor the team.
- Create & maintain a progressive, open feedback culture by managing the performance of employees.
- Ensure the strict implementation of the Customer Services budget.
- Resolve all customer service challenges in a timely manner and assist in negotiations with new customers. Strict implementation of Passenger Service budget such as overtime spend and sickness policy.
- Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
- Ensure all safety and security processes and procedures are always complied with.
- Ensure Compliance with all Uniform & PPE Requirements.
- Hold Team Briefings.
- Conduct and provide team feedback as and when needed.
- Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities.
- Coordinate return to work paperwork for sick team members.
- Conduct and complete QHSE inspections and audits as required.
- Effectively work with station managers to support the reduction of attrition in the workplace. Ensure good daily communication with the airport authorities and to achieve our airport AOL goals.
- Complete other duties as assigned

**LEADERSHIP QUALITIES**
- To provide professional day to day leadership to a team, ensuring the highest standards of health and safety, quality, customer service and security are met and maintained.
- Must demonstrate a personal commitment to rigorously enforcing appropriate standards of health, safety and security, in order to ensure performance improves year on year.
- To actively manage your team members ensuring that every member receives timely, appropriate feedback, in order to improve day to day performance and behaviour.
- To act as a role model to staff, by tackling poor performance/slash misconduct whenever it occurs.
- To take a pro-active approach to support the operation to best effect in all cases.
- To take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health and safety incidents and always provide a consistent service to customers.
- Communicate and collaborate to engage others.
- Create transparency to drive results.

**KEY PERFORMANCE INDICATORS**
- Health and Safety
- Accuracy of travel document checks
- Airline KPI’s
- Safe and on time performance
- Roster vs Timesheet allowance (breaks and team members leaving on time)

**ESSENTIAL SKILLS**
- You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment.
- Can communicate clearly with your people to help them understand Swissport Western Europe direction.
- Be able to build positive and trusting relationships.
- Be open to different opinions and seek a collaborative approach.
- Embrace an ideas culture to enable teams to create an agile edge.
- Promote flexibility, adaptability and agility in order to enable contingency time.
- Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement.
- Personal and professional integrity of the highest order
- Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment.

Qualifications:
**QUALIFICATIONS AND COMPETENCIES**
- Experience working in aviation, ideally in an airside operational role.
- Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
- To have undertaken or be prepared to undertake active supervision within three months of being appointed into role
- Fluent spoken and written Eng

  • Restaurant Supervisor

    7 days ago

    Belfast, United Kingdom House Belfast Full time

    NolaClan comprises a diverse selection of vibrant bars, restaurants, and hotels across the Island of Ireland. Our social spaces are designed with customer satisfaction in mind. We seek to delight, inspire, excite and connect with you, our customer, every day that we open the doors of a NolaClan venue. The role: Residing in the heart of the Queens Quarter,...

  • Restaurant Supervisor

    4 weeks ago

    Belfast, United Kingdom House Belfast Full time

    **Join the NolaClan Family: Restaurant Supervisor Opportunity** NolaClan, a vibrant collection of bars, restaurants, and hotels across the Island of Ireland, is seeking a passionate and experienced Restaurant Supervisor to join our team at House Belfast! We're dedicated to creating unforgettable experiences for our guests through exceptional service and...

  • Reservations and Reception Supervisor

    4 weeks ago

    Belfast, United Kingdom Queen's University Belfast Full time

    **Job details**: **Job reference** 24/111729 **Date posted** 18/03/2024 **Application closing date** 08/04/2024 **Salary** £25,641 - £28,539 per annum plus 18% shift allowance **Job category/type** Other **Attachments** - Blank**Reservations and Reception Supervisor**: **Job description** - The Directorate of Student and Campus Life (SCL) at...

  • Customer Service Supervisor

    7 days ago

    Belfast, United Kingdom BM Stores Full time

    **We are currently recruiting for a Customer Service Supervisor to join our team **in **Westwood Retail Park, Belfast!** **T**his is a permanent, part time role, working 16 hours a week **and will require the flexibility to work shifts in the evenings and at weekends.** **As a Customer Service Supervisor, you will support the Customer Service Manager in...

  • Customer Service Supervisor

    4 days ago

    Belfast, United Kingdom BM Stores Full time

    **We are currently recruiting for a Customer Service Supervisor to join our team **in **Park Centre, Belfast**! **This is a permanent, part time role, working 25 hours a week **and will require the flexibility to work shifts in the daytime, evenings and at weekends.** **As a Customer Service Supervisor, you will support the Customer Service Manager in...

  • Food and Beverage Supervisor

    4 weeks ago

    Belfast, United Kingdom Clayton Hotel Belfast Full time

    **Food and Beverage Supervisor - Clayton Hotel Belfast** **We have a fantastic new vacancy for a Food and Beverage Supervisor in the excellent Clayton Hotel Belfast.** **Objective of the Role** Reporting to the Food & Beverage Manager, the F&B Supervisor will provide a friendly and efficient service to the hotel guests. **Key Duties and...

  • Accommodation Assistant

    6 days ago

    Belfast, United Kingdom Maldron Hotel Belfast International Airport Full time

    **Accommodation Assistant -Maldron Hotel Belfast International Airport** **We have a fantastic new vacancy for Accommodation Assistant in the excellent Maldron Hotel Belfast International Airport.** **Objective of the Role** Reporting to the Accommodation Supervisor, the Accommodation Assistant will execute housekeeping duties for the hotel including...

  • Accommodation Assistant

    4 weeks ago

    Belfast, United Kingdom Maldron Hotel Belfast International Airport Full time

    **Accommodation Assistant - Maldron Hotel Belfast International Airport** **We have a fantastic new vacancy for Accommodation Assistant in the excellent Maldron Hotel Belfast International Airport.** **Objective of the Role** Reporting to the Accommodation Supervisor, the Accommodation Assistant will execute housekeeping duties for the hotel including...

  • Accommodation Assistant

    4 weeks ago

    Belfast, United Kingdom Maldron Hotel Belfast International Airport Full time

    **Accommodation Assistant - Maldron Hotel Belfast International Airport** **We have a fantastic new vacancy for Accommodation Assistant in the excellent Maldron Hotel Belfast International Airport.** **Objective of the Role** Reporting to the Accommodation Supervisor, the Accommodation Assistant will execute housekeeping duties for the hotel including...

  • Customer Service Advisor

    7 days ago

    Belfast, United Kingdom Blue Arrow Full time

    **Position**: Customer Service Advisor **Location**: Belfast - Hybrid **Salary**: £10.73 per hour Full Time 37.5 hours Monday to Friday 8-6pm (7.5 hour shift in between these hours) IMMEDIATE START - No weekends* **How to apply**: Are you looking for a fulfilling role where you will be first point of contact for The Northern Ireland Civil Services?...

  • Customer Service

    4 days ago

    Belfast, United Kingdom First Bus Full time

    **Hours of Work**: 20** **hours per week (part-time) **Salary**: £11.20 per hour - Weekly paid Working for Aircoach at the busy and bustling Belfast Glengall Street, you'll work on your own initiative and take ownership of your customers, answering questions, selling tickets, providing information, and supporting our Driver Team, providing a great...

  • Customer Service Specialist- 25k

    19 hours ago

    Belfast, United Kingdom VANRATH IT Full time

    Customer Service Specialist- 25k - Belfast VANRATH IT Belfast Job Type: Permanent Full-Time Added: 08/05/2024 Closing: 07/06/2024 VANRATH are delighted to be assisting a Major Digital Print Company with the Recruitment of Customer Support Handlers to join their growing and dynamic team based in Belfast. Responsibilities: Using our bespoke IT systems...

  • Bartender

    3 days ago

    Belfast, United Kingdom Maldron Hotel Belfast International Airport Full time

    **Bartender**: - Maldron Hotel Belfast International Airport** **We have an exciting opportunity for an experienced **Bartender** **in the Maldron Hotel Belfast International Airport.** **Objective of the Role** Reporting to the Food & Beverage Supervisor, the Bar Tender will provide a friendly and efficient service to the hotel guests. **Key Duties and...

  • Customer Support

    7 days ago

    Belfast, United Kingdom Shopmobility Belfast Full time

    **Job Description & Core Capabilities Specification** Job Title: Customer Support Job Category Assistant (Grade): **Level/Salary **Living Wage Hours: 40 hours per week less 1 hour **Range/Band**: per day lunch break. Location: Hospital sites in Lisburn and Belfast and Position Type: Permanent Full Time greater Lisburn area **Reports...

  • Customer Service Advisors

    3 weeks ago

    Belfast, United Kingdom Blue Arrow Full time

    Freshers! Career Changers! Early Risers! Belfast! Early risers! We have an amazing opportunity for you to work in one of our prime locations, for a company well known for putting their customers at the heart of everything they do. So... If you are a motivated, hardworking person with a passion for the financial world, with a strong background in Customer...

  • Customer Service Advisor

    3 weeks ago

    Belfast, United Kingdom Blue Arrow Full time

    **Position**: Customer Service Advisor **Location**: Belfast - Hybrid Based **Salary**: £10.73 per hour Full Time 37.5 hours Monday to Friday 8-6pm (7.5 hour shift in between these hours) Hybrid working after 4 weeks, 3 days together and 2 days wherever IMMEDIATE START - No weekends* **How to apply**: Are you looking for a fulfilling role where you will...

  • Customer Support Lead

    4 weeks ago

    Belfast, United Kingdom Siemens Healthineers Full time

    Siemens Healthineers is looking for an experienced and collaborative Customer Support Lead to join our inclusive team in Belfast. The role comes with a generous salary, many excellent benefits and the chance to work in a prime Belfast location. This is a full-time role that comes with some weekend and evening work on call. As a Customer Support Lead, you...

  • Service Advisor- Belfast

    6 days ago

    Belfast, United Kingdom BT Full time

    Service Advisor - Belfast **Job Req ID**:11665**Posting Date**:16-Feb-2023**Function**:EE Contact Centres**Location**:Riverside Tower, Belfast (N.I), United Kingdom**Salary**:21,408.00

  • Food & Beverage Assistant

    6 days ago

    Belfast, United Kingdom Maldron Hotel Belfast International Airport Full time

    **Food & Beverage Assistant - Maldron Hotel Belfast International Airport** **We have a fantastic new vacancy for Food & Beverage Assistant in the excellent Maldron Hotel Belfast International Airport.

  • Customer Success Executive

    19 hours ago

    Belfast, United Kingdom VANRATH IT Full time

    Customer Success Executive - 25k - Belfast VANRATH IT Belfast Job Type: Permanent Full-Time Added: 08/05/2024 Closing: 07/06/2024 VANRATH are delighted to be assisting a Major Digital Print Company with the Recruitment of Customer Success Executive to join their growing and dynamic team based in Belfast. Responsibilities: Using our bespoke IT systems...