Customer Service Specialist- 25k

2 weeks ago

Belfast, United Kingdom VANRATH IT Full time
Customer Service Specialist- 25k - Belfast

VANRATH IT

Belfast

Job Type:

Permanent Full-Time

Added:

08/05/2024

Closing:

07/06/2024

VANRATH are delighted to be assisting a Major Digital Print Company with the Recruitment of Customer Support Handlers to join their growing and dynamic team based in Belfast.

Responsibilities:

  • Using our bespoke IT systems and product knowledge to help with customer requests in a friendly, professional and empathetic manner, via web chat, email and phone.
  • Gain extensive knowledge of our products and services that we offer, as well as how our print and finishing operations work.
  • Be able to quickly resolve any queries or complaints including arranging reprints and being able to give clear solutions to customers issues.
  • Ensure that all customer enquiries and complaints are followed up and dealt with promptly and using emotional intelligence.
  • Work with our different departments to get solutions to customer issues or where you see possible improvements.
  • Work with couriers to deal with delivery issues.
  • Be driven to always achieve and maintain top quality customer service levels.
  • Any other reasonable duties as required, or at the request of management
  • GCSE Maths and English at Grade C or above or equivalent.
  • Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach.
  • Must have a high level of accuracy, to be able to effectively multitask and manage your own workload.
  • The ability to learn new systems and processes quickly.
  • Be able to apply common sense understanding to carry out instructions in written or oral form.
  • Motivated by achievement of results and providing a high level of service to all customers.
  • Strong team player with the ability to work as a group when required to achieve the best level of service to our customers.

For further information on this vacancy, or any job in Belfast or wider Northern Ireland, please apply via the link below or contact Phil Doherty in the strictest confidence.

‘’Vanrath have been fantastic in helping me gain employment in my chosen field. They have been extremely helpful throughout, easy to talk to, and regularly went above and beyond to ensure I was happy at my current place of employment. I hope to continue to work with them in future.’’

‘’I would highly recommend VANRATH who I found to be thoroughly helpful, informative and efficient from first point of contact. Within a week of sending my CV I had interviewed and received an offer for a new role’’

‘’I found VANRATH to be friendly, professional, and genuinely interested in understanding exactly what the candidate is looking for. The entire process was smooth and efficient, I was kept informed throughout.’’

‘’VANRATH were an incredible help in finding me my new position. Within a day or two of uploading my CV to the platform, VANRATH were already on the phone looking to get to know me and my interests and motivations better. This consideration was then carried through to their job searches and reflected in the opportunities they then offered to me. I felt that they understood what it was I wanted from my career and cared enough to guide me with respect to that, even if it meant not necessarily jumping at the first opportunity that arose.’’

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