Technical Support Officer

4 weeks ago


Bristol, United Kingdom South Gloucestershire Council Full time

**How you'll make a difference**:
As a Technical Support Officer (Administrator) Trainee you will be responsible for providing efficient, responsive and high quality assistance to the StreetCare Team and assisting in routine customer service tasks for this area.

**What will you be doing?**
- You will be under the supervision of the Support Team Supervisor and will assist in the delivery of high quality technical assistance to the StreetCare Team and its customers.
- Duties will include indexing, scanning and filing documents, electronic mail distribution and assist other members of staff with any duties relevant to the service.
- You will be preparing documents and other materials to a good standard following a clear brief and using established formats and software and provide general administrative support for the service e.g. photocopying, filing, ordering and other routine tasks.
- Collecting information and maintain records, you will use established formats, software and procedures.

**What we need from you**:

- You will have five GCSEs above C grade including Maths and English, NVQ2.
- This great opportunity is open to those looking to gain administrative experience with an interest in StreetCare.
- It is essential that you are able to demonstrate strong customer service skills and the ability to interact in an effective and efficient way.
- We require you to have a good knowledge of IT with experience of various different Office packages such as Word, Excel and Outlook.

**How a career at South Gloucestershire Council is different**:
We know our team work best when they have balance in their lives and we offer genuine
**flexibility **to help them achieve that
**work/life balance.**

We trust our team to work in the way which allows them to make the biggest difference and we continue to
**invest in technology** to help staff do their jobs to the best of their ability and
**celebrate innovation.**

We invest in the careers of our people and we are recognised for the quality, breadth and depth of our
**training and development** offer, which helps our people make the greatest long-term difference in their work.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We're building and shaping communities which people are proud of
- We're planning for the future; building and improving the roads, railways, schools, green spaces, and houses.
- We’re providing essential services across our communities to ensure they are safe and well maintained.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

**We’re making a difference, be part of it**

Interviews will be held on Wednesday 13th September 2023.



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