Case Administrator

4 weeks ago

Redditch, United Kingdom Ministry of Justice Full time

Salary 1
- £20,126 - £24,225

Number of jobs available 1
- 2

Detail of reserve list 1
- 12 Months

Region 1
- West Midlands

City/Town 1
- Redditch

Building/Site 1
- NPS UNITS 1- 4 AND 7 WINDSOR COURT REDDITCH, B97 4BT

Grade 1
- Other

Organisation Grade for HMPPS 1
- NPS Pay Band 2 National

Post Type 1
- Permanent

Working Pattern 1
- Full Time

Role Type 1
- Administration / Corporate Support

Job description 1

**Overview of the job**

This is an administrative job within the Probation Service.

**Summary**

The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.

In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

This role may involve some out of hours work.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

**Responsibilities, Activities & Duties**

The job holder will be required to carry out the following responsibilities, activities and duties:

- Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
- Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
- Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
- Provide cover for an effective and efficient reception and telephone enquiry service.
- Act as single point of contact within unit for specialist area of work as required.
- Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
- Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
- Carry out enforcement administration as required.
- Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
- Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
- Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
- Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
- Undertake specific Visor administration tasks in accordance with the procedures.
- Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
- Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
- Provide cover within the unit and to other units within the LDU and Division as appropriate.
- Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
- Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
- To work within the aims and values of PS and HMPPS.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

**Behaviours**
- Delivering at Pace
- Making Effective Decisions
- Working Together
- Changing and Improving
- Managing a Quality Service

**Ability**
- Ability to use databases
- Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel
- Possess basic numeric skills

**Experience**
- Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behaviour
- Use and work on own initiative

The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wal

  • Case Admin

    2 months ago

    Redditch, United Kingdom Brook Street Full time

    Our public sector client is looking for a temporary worker to join their team as a Case Administrator, based in Redditch. This is initially a temporary role although this may be extended. This is a full-time position, Monday - Friday, 37 hours per week. Your normal working hours will be around the hours of 9am - 5pm. The pay rate is £10.42 per hour. Your...

  • Case Admin

    2 days ago

    Redditch, United Kingdom Brook Street Full time

    Our public sector client based in Redditch is looking for a temporary worker to join their team as a Case Administrator. This is a temporary assignment although this may be extended. This is a full-time position, Monday - Friday, 37 hours per week. Your normal working hours will be around the hours of 9am - 5pm. The pay rate is £11.44 per hour. The role is...

  • Case Admin

    16 hours ago

    Redditch, United Kingdom Brook Street Full time

    Our public sector client based in Redditch is looking for a temporary worker to join their team as a Case Administrator. This is a temporary assignment although this may be extended. This is a full-time position, Monday - Friday, 37 hours per week. Your normal working hours will be around the hours of 9am - 5pm. The pay rate is £11.44 per hour. The role is...

  • Case Admin

    19 hours ago

    Redditch, United Kingdom Brook Street Full time

    Our public sector client based in Redditch is looking for a temporary worker to join their team as a Case Administrator. This is a temporary assignment although this may be extended. This is a full-time position, Monday - Friday, 37 hours per week. Your normal working hours will be around the hours of 9am - 5pm. The pay rate is £11.44 per hour. The role is...

  • Administrator

    2 days ago

    Redditch, United Kingdom Optima Health Full time

    **Job Title**: Customer Service Administrator **Location**: Redditch, B97 4DL **Salary**: £19,047.60 **Contract Type**: Permanent **Hours**: Full time 37 hours, Monday to Friday **About Us** Optima Health are a UK market leader in the provision of Occupational Healthcare and wellbeing services. Our aim is to improve the health and wellbeing of the UK...

  • Senior Administrator

    1 week ago

    Redditch, United Kingdom Shires Multi Academy Trust Full time

    **Senior Administrator Vacancy** **Hours of work: Full Time 37 hours a week Term time plus 10 days and 5 TED days (some discussion around flexibility available). This is a permanent post.** **Hours of work: 8.30am-4.30am Mon -Thurs, 8.30am-4.00pm Fri Start Date: As soon as possible** **Salary NJC points 21-24: £30825-33024 FTE (£27,997.47 - £29,994.76...

  • Administration Officer

    1 week ago

    Redditch, United Kingdom Mediservices Healthcare Ltd Full time

    **Administration Officer** **MediServices Healthcare - Redditch B98** **Monday - Friday 9am-5pm** **Role and Responsibilities** To provide administrative support through the booking of clinics and investigatory procedures to support NHS trusts to relieve waiting list pressures and enable departments to run at maximum efficiency. Purpose: To assist in...

  • Ward Clerk, Mau

    1 month ago

    Redditch, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

    **Key Duties**: Receiving patients, staff and ward visitors in a professional and welcoming manner, adhering to patient confidentiality. Ensure that all patient details and activity is recorded accurately and promptly using the Patient Administration system (Oasis), to register new patients when necessary and raise new case notes in accordance with Trust...

  • HR Assistant

    1 month ago

    Redditch, United Kingdom Halfords Full time

    **Are you an experienced Administrator with a passion for supporting colleagues and driving positive change in the HR?** If so, we want you to be a part of our team at Halfords, the UK's leading provider of automotive and cycling products and services. As one of our HR Assistants, you'll play a pivotal role in providing exceptional administrative support...

  • Legal Assistant

    1 day ago

    Redditch, United Kingdom Bell Cornwall Recruitment Full time

    **Legal Assistant** **JC/BCR/10888** **Redditch** **£22,000-£24,000** *** Bell Cornwall Recruitment is pleased to be supporting a Specialist Law Firm in Redditch in its search for a Debt Recovery Legal Assistant! Legal Assistant Responsibilities: - Opening and closing of legal files - Drafting legal documents - Ad-hoc administrative tasks - Previous...

  • Legal Assistant

    13 hours ago

    Redditch, United Kingdom Bell Cornwall Recruitment Full time

    **Legal Assistant** **JC/BCR/10888** **Redditch** **£22,000-£24,000** *** Bell Cornwall Recruitment is pleased to be supporting a Specialist Law Firm in Redditch in its search for a Debt Recovery Legal Assistant! Legal Assistant Responsibilities: - Opening and closing of legal files - Drafting legal documents - Ad-hoc administrative tasks - Previous...

  • Legal Receptionist

    2 days ago

    Redditch, United Kingdom econsulting Recruitment Full time

    You will work in a busy, dynamic and developing company located in Redditch. The legal team is made up of an outstanding and diverse group of passionate, gifted and charismatic individuals. The office you’ll work in is a stunning, modern environment,. The train station is near the site but no parking is available. **What you'll be doing**: - Meeting...

  • Residential Conveyancing Assistant

    1 month ago

    Redditch, United Kingdom Bell Cornwall Recruitment Full time

    **Residential Conveyancing Assistant** **12 Month FTC** **£20,000 - £23,000** **Ref: NT/BCR/10264** **Redditch** Are you an experienced Residential Conveyancing Assistant/ Secretary looking for a role? Do you have administration experience and are interested in Residential Conveyancing? Our clients are a law firm based in Redditch looking for ideally an...

  • Support Officer

    1 month ago

    Redditch, United Kingdom Cavell Full time

    **JOB DESCRIPTION** **Job ** **Title**: **SUPPORT OFFICER** **Tenure**: Permanent **Responsible to**: Senior Support Officer **Hours**: 35 **Salary Range**: £25,500 - £28,500 (depending on experience ) **Location**:Hybrid Working (Home & office in Redditch, Worcestershire) **Job Purpose**: 1. To provide effective and appropriate support to...

  • Debt Recovery Paralegal

    2 weeks ago

    Redditch, United Kingdom Bell Cornwall Recruitment Full time

    Job Title: Debt Recovery Paralegal Salary: £21,000 to £28,000 Location: Redditch Bell Cornwall Recruitment are pleased to present a exciting new role for a Debt Recovery Paralegal. The successful candidate would have the opportunity to join a thriving Law Firm and work alongside a fantastic team. Candidate Responsibilities: Work as part of a team to...

  • Customer Resolution Specialist 12m Maternity Cover

    2 weeks ago

    Redditch, United Kingdom The Curve Group Full time

    **Customer Resolution Specialist - Redditch/Home Based** **Basic Salary of £25,000**with**remote working** 37.5 hours a week on a rota Full-Time permanent position **Who are we?** As a leader in the debt recovery enforcement sector, our customer has been operating for over 40 years' supporting hundreds of local authorities and Transport for London. You...

  • Digital Collections Officer

    2 weeks ago

    Redditch, United Kingdom The Curve Group Full time

    **Digital Collections Advisor - Redditch/Home Based** **Basic Salary of £21,000**with**remote working** 37.5 hours a week on a rota between 8.30am and 7pm Full-Time permanent position **Who are we?** As a leader in the debt recovery enforcement sector, our customer has been operating for over 40 years' supporting hundreds of local authorities and...

  • Collections Agent

    1 month ago

    Redditch, United Kingdom Novax Recruitment Ltd Full time

    **Job Title: Collections Agent** **Location: Redditch** **Salary: OTE £30,000 - £50,000** **The Role** - Make outbound calls to customers that owe money to our local authority clients, or third parties acting on their behalf - Collecting payment in full & ensuring a high standard of customer service at all times - Remaining empathic, calm, and acting in...

  • Homelessness Support Advisor

    1 month ago

    Redditch, United Kingdom Kenect Recruitment Full time

    Kenect Recruitment Redditch are recruiting for an experienced Homelessness & Housing Solutions Advisor. This vacancy is on behalf of Redditch Borough Council working for Kenect Recruitment. **Working hours are**: Monday to Friday: 09:00-17.00 with a 30-minute unpaid break. 37 hours per week. **Pay rate**:£15.70 - £17.12 PAYE **Experience** - Experience...

  • Telephone Collections Officer

    2 weeks ago

    Redditch, United Kingdom The Curve Group Full time

    **Telephone Collections Officer - (Home/Redditch Office Based)** **Basic Salary of £21,000**with**remote working** 37.5 hours a week on a rota between 8.30am and 7pm Full-Time permanent position **Who are we?** As a leader in the debt recovery enforcement sector, our customer has been operating for over 40 years' supporting hundreds of local authorities...