Collections Agent

**Job Title: Collections Agent**

**Location: Redditch**

**Salary: OTE £30,000 - £50,000**

**The Role**
- Make outbound calls to customers that owe money to our local authority clients, or third parties acting on their behalf
- Collecting payment in full & ensuring a high standard of customer service at all times
- Remaining empathic, calm, and acting in a professional, respectful and ethical manner, and have the confidence to deal with a range of different customers and make appropriate recovery decisions based on the current circumstances of each case.
- Obtaining questionnaire details from customers who may be in financial difficulties
- Negotiating payment arrangements in accordance with guidelines as well as using your initiative if payment in full cannot be collected
- Refer, where necessary, cases to relevant debt advisory groups and associated organisations where required to meet the needs of vulnerable customers
- Reviewing and updating the database notes and the status of accounts - ensuring information is recorded accurately and professionally
- Handling customer correspondence and devising appropriate replies and response

**The Company**

They are an industry leading UK Debt Recovery Enforcement Group who have been growing for 40 years

**The Salary and Benefits Package**
- This is a full-time, permanent role. Initial training will be one morning in the offices in Redditch and there after work will be split between home/office and/or remote
- £21,700 base salary with OTE's £30,000 - £50,000+
- Pension
- 28 days holiday (including Bank Holidays)
- Please note this is a full-time, permanent role working 37.5 hours per week over a 5- or 6-day period between 7:00am - 09:30pm Mon-Fri and 8am -1pm Sat. Flexible working is expected to maximise collection and will include working either 6pm - 8pm one day a week or any 2 hours between 8am - 1pm Sat.
- Evident desire to achieve results and seek continuous self-improvement
- You will need to be target driven and capable of managing your own workload and conflicting priorities
- Previous practical office administration experience
- Attention to detail - able to spot errors and rectify mistakes quickly
- Being comfortable in using a variety of technologies and software systems
- A positive and results orientated approach in a team environment
- Excellent written and verbal communication skills - able to interact effectively at all levels
- Confident in dealing with customers over the telephone - often in difficult circumstances
- You will work to procedures and policies designed for the team

**The Application Process