Housing Service Advisor

4 weeks ago

Brighton and Hove, United Kingdom Brighton & Hove City Council Full time

**Housing Service Advisor**: Posted on 13 January 2023 Apply
- Directorate BHCC: Housing, Neighbourhoods and Communities
- Salary £24,054 - £24,496
- Contract Permanent

**Location**:
Brighton - Citywide

**Job Summary**:
- Job reference- orbis/TP/1285/29526-
- Positions available- 2-
- Working hours- 37-
- Closing date- 5 February 2023-
- Job category- Housing-
- Organisation- Brighton & Hove City Council**Job introduction**:
Do you enjoy helping people of all backgrounds? Can you communicate sensitively with a wide range of people? Do you want a job that presents different opportunities and challenges every day?

If so, these roles in our friendly Housing Customer Service Team might interest you

As a Housing Service Adviser you will work in a busy team of enthusiastic people who are great communicators, supporting people with a range of issues through digital, telephone and face to face contact.

**About the role**:
We are seeking committed, resilient and well organised team players to join our friendly Housing Customer Service Team, delivering a professional, exceptional service to council tenants. You will be the first point of contact for tenants and agencies working with them, providing advice, support and signposting on a wide range of issues.

You will be great at helping people and working under pressure, sensitively supporting customers from all backgrounds and experiences. You will at times discuss difficult issues with customers and to do so supportively and empathically. The ability to work accurately and to keep good written records is paramount. Ideally you will have previous customer service experience but training in this will be given and continuous professional and personal development is available.

This is an exciting time to work in Housing. Upcoming changes in legislation mean that local authorities will be expected to work and engage with their tenants in different ways and there will be opportunity for you to contribute to this.

You will be given a comprehensive induction to the role, where you will be fully supported by existing team and taught everything you need to do the role.

Currently most staff are working from home, and at present all of our contact with customers is digital or on the phone. We are currently looking at future working arrangements, and in the future the role will involve both home working and attendance at the office on occasion.

We are constantly adapting our communication styles, providing wider digital options to make our service more accessible to everybody.

**Additional information**:
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining.

For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)

**Company information**:
**Encouraging a diverse workforce**

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).

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