Customer Service Advisor

3 weeks ago


Worcester, United Kingdom Page Personnel - UK Full time

Friendly and fast paced working environment
- Very competitive basic salary

**About Our Client**:
Leading Health care company based in Worcestershire, Worcester.

The responsibilities of a Customer Service Advisor include:

- Answering inbound calls within a timely manner and updating care records accordingly to ensure the welfare of service users
- Carry out well-being and other scheduled outbound service user calls as required
- Delivering remote care, support and coordination in line with co-produced plans, providing reassurance to service user Establishing relationships and building rapport with service users to understand their needs and ensure that they feel informed and engaged
- Responsible for the prioritisation of all alerts and notifications, working autonomously to provide proactive and reactive support, ensuring the appropriate escalation pathways are followed
- Distribution of appropriate clinical information to relevant staff and other health care professionals to ensure the timely delivery of equipment and services
- Raising and reporting equipment repairs and requirements through contact with the relevant Service Centre

**The Successful Applicant**:
The successful Customer Service Advisor will include the below:

- Excellent verbal and written communication
- Computer literate
- Personable and empathetic
- Ability to handle difficult conversations
- Previous customer service experience
- Demonstrable experience in building relationships with customers, stakeholders and third parties
- Strong organisational skills with an administrative background in detailed process and record keeping
- Computer literate with a good working knowledge of Microsoft Office
- Previous experience of using in-house systems

**What's on Offer**:
The benefits of a Customer Service Advisor include:

- Pension
- Free parking
- Competitive starting salary
- Flexible shifts
- Option to buy extra holiday
- Progression opportunities
- Contact
- Rachael Kular
- Quote job ref
- JN-012023-5887405
- Phone number
- +44 121 634 8802



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