Customer Retention Sales Advisor

3 months ago

Royal Tunbridge Wells, United Kingdom AXA UK Full time

**About the role**:
AXA Global Healthcare have an exciting opportunity for a Customer Retention Sales Advisor and to join AXA Global Healthcare on a permanent basis. If you pride yourself on your ability to help customers, overcome objections and find solutions, then this role will suit you. Within this role, you will be talking to direct individual customers, and ensuring customers are happy to continue their insurance policy. This in turn directly translates into monthly performance based commission that gives you a great chance to significantly increase your earnings, ranging from £500-£1000 per month

Working in the retention team, the sales advisor is responsible for retaining customers at renewal and throughout the year. You'll be dealing with customers queries regarding their insurance premiums and cancelation problems.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team, and our customers. Hybrid working, two days working in our Tunbridge wells office, three days working from home. This role operates on a Monday to Friday 9am - 5pm work schedule with no bank holidays required.

**What you'll be doing**:

- Re-sell Insurance policies to existing customers, identifying opportunities to upsell and providing all information to ensure renewal of the policy.
- Help solve customer problems.
- Responsible for achieving monthly sales targets.
- Be the point of contact for individual customers renewing their insurance policy.
- Proactively contacting individual customers at their renewal.
- Working collaboratively across multiple departments to problem solve.
- Demonstrate closing the sale, objection handling and negotiating in every call.
- Using all relevant and related systems to accurately capture customer data including updating notes and outcomes.
- Adhere to FCA/AXA guidelines and conduct each call in a compliant manner.

**About you**:
**What we're looking for**:

- Customer focused with strong questioning and listening skills, coupled with excellent communication skills, both verbal and written
- Excellent retention or selling and negotiating skills.
- Excellent customer service skills.
- Good relationship building skills.
- Ability to prioritise and manage your own workload and time.
- Working collaboratively within the team and other departments.
- Accurate with a high attention to detail.
- Energetic, driven, motivated and focused.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

**What we offer**:
One of the best things about joining AXA is our rewards package. At AXA Global Healthcare, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary of up to £29,000 + monthly bonus ranging from £500-£1000 per month
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
- AXA employee discounts
- Gym benefits

LI-Hybrid

**About AXA**:
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.

Proud to be part of the AXA Group, AXA - Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical checkup to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.

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