Sales Compliance Consultant

4 weeks ago

Milton Keynes, United Kingdom Volkswagen Full time

**Full Time Permanent**

**Salary: £37,180 - £50,308 depending on skills and experience**

**Location - **Field Based**

**Closing Date: 10**th** September 2023**

**The role**

We are looking for **x2 Full Time Permanent** **Sales Compliance Consultants **to deliver the VWFS (Volkswagen Financial Services) Sales Compliance strategy to ensure VWFS meet our regulatory oversight requirements relating to how our products and services are sold.

This is achieved through robust and consistent observations of distributor performance, including data capture, due diligence and analysis, consultative guidance and risk escalations. This role is also instrumental in developing VWFS’s field-based teams to have an awareness of all things regulatory whilst delivering Sales’ MBOs (Management by Objectives). This is essential in ensuring VWFS can demonstrate we are taking reasonable steps to ensure the business process is controlled effectively, that it complies with the relevant requirements and standards of the regulatory system and has sufficient oversight of distributors to enable targeted risk mitigation (where and when required) and management of good customer outcomes in line with Consumer Duty.

**What you will be responsible for**
- Deliver and deploy first line of defence tactics across all VWFS sales channels to meet the strategic direction and objectives of the Sales Department and the wider business
- Maintain a sound understanding of key regulatory obligations applicable to the motor finance industry to ensure you operate in the spirit of treating customers fairly, including development activity to deliver good customer outcomes
- Manage, and suitably evidence, all aspects of our Retailer Risk Review process to identify and challenge sales practices that do not fit with the spirit of regulatory principles. This includes deployment and evaluation of Retailer Risk Self-Assessments, undertaking appropriate tests to validate effectiveness of the retailer network’s relevant controls and implementing effective action plans to mitigate all identified risks and address any conflict with regulator guidelines or VWFS principles or Good Customer Outcomes (GCO) aspirations
- Manage and complete all on-boarding and compliance monitoring checks for all new accounts - including all future 3rd parties (brokers, non-VWG relationships, etc.) required to sell VWFS products and services to ensure suitability and permissions to do so
- Successfully manage network risk escalations by conducting deep-dive retailer analysis and audits of those identified as ‘at risk,’ including implementation of remedial activities, subsequent tracking of those activities and escalations to appropriate stakeholder / committee where non-adherence identified
- Monthly management of GCO reporting to identify trends and ‘at risk’ retailers that may indicate poor customer outcomes or mis-selling of our products - advising stakeholders, prioritising retailer visits, and managing related Sales Development Manager (SDM) activities accordingly.
- Confirm, prepare and deliver updates for Sales’ Quarterly Dealer Performance Reviews (QDPR) and subsequent monthly Sales Management Meetings to inform Sales Management Board on progress made with ‘at risk’ retailers
- Manage any network audit and exploratory assignments requested through wider VWFS business in relation to perceived risk or regulator request - fully and effectively reporting all findings and follow-up activity to satisfy all requirements
- Present clear and concise commercial recommendations, to senior internal and external stakeholders, on required management oversight activities to effectively mitigate consumer and regulatory risks associated with the sale of VWFS products & services
- Provide ongoing market intelligence to Sales’ training and wider sales teams on current and future compliance and GCO risks and opportunities - developing and implementing effective and compliant “best practice” initiatives across the VWFS sales teams, wider business, and network partners
- Establish and maintain positive working relationships with key Risk and Compliance related stakeholders, and act in the interests of the wider Volkswagen group of companies to gain support to implement identified development actions
- Deliver effective meetings that include clear agendas and documented actions to engage relevant stakeholders to implement what has been agreed maintaining appropriate meeting cadence.
- Maintain accurate records, plan and communicate actions via Sales Force
- Lead and/or participate in discrete projects within the context of ‘Sales Power’

**Who are we looking for?**
- Strong self-initiative and problem-solving capability to identify issues from complex data sources to select appropriate audit methodology
- Excellent attention to detail to meet and maintain audit requirements
- Strong commercial acumen including the development of credible business proposals
- Ability

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