Customer Operations Executive

3 weeks ago

Leeds, United Kingdom The Yorkshire County Cricket Club Full time

**About the Yorkshire County Cricket Club**

We are incredibly proud of our 160 years of history and heritage at The Yorkshire County Cricket Club. The extraordinary historical moments we have hosted at Headingley, our decorated County Championship and women’s team, as well as producing the most cricketers to represent England has all established us as the most famous cricket club in the world.

As we acknowledge the recent events, the Club is committed to learning from the past and implementing the significant change required to make The Yorkshire County Cricket Club a place for everyone, from all backgrounds. Our broad programme of transformation and improvement will drive a positive future as a beacon of progress and restore the Club to its rightful place as the beating heart of English cricket again. At the centre of our transformation is our EDI Plan which can be accessed on our website.

It’s a very exciting time to join Yorkshire Cricket and help create lasting change.

**Department Overview**

The Ticket and Membership Office is an integral part of The Yorkshire County Cricket Club and is the main point of contact for the majority of ticketing and membership related enquiries. As well as handling ticket sales and matchday arrangements for all matches at Headingley and occasional matches at Scarborough and York. The team is also responsible for the roll out of various types of annual memberships. An additional element of the role is to assist in the running of the Yorkshire Cricket Centre which comprises of various duties including managing bookings for internal and external groups as well as taking and reconciling payments.

**The Opportunity**

This is a fantastic opportunity for someone who is passionate about providing the best levels of customer service in a fast paced and energetic environment within the sporting sector. You’ll be part of our current proactive, innovative and forward-thinking Ticket Office and Membership team, helping deal with all relevant ticketing and membership queries we receive. This role will play a key role in the delivery of match days and help make it a memorable experience for those attending any of our grounds, including Headingley, Scarborough and York. Alongside this, the role will play a key part in the success of the Cricket Centre throughout the winter and ensure it is run smoothly and efficiently.

**Job Purpose**

**Job Specification**

**Essential Criteria**
- Previous experience in a fast paced environment delivering excellent customer service, preferably in a similar sector.
- Experience of working and delivering a service in large events, preferably in the entertainment or sporting sector.
- Good knowledge of IT systems, including Microsoft Excel and Word.
- A good understanding of the role a Ticket Office plays in the delivery of events and the importance of it.
- Previous experience of working in a similar environment and working towards key objectives to deliver during certain timeframes against KPI’s
- Strong communication and verbal skills and a natural ability to engage with, motivate and influence a diverse range of people, including groups and individuals

**Desirable Criteria**
- Previous experience in ticketing and membership
- A good understanding and knowledge of cricket

**Responsibilities**
- Helping to record sales, bookings and receipts in relation to Ticket Office and Membership sales
- Use our ticketing software ‘Secutix’ to process all ticketing relating sales
- Print all physical ticketing and membership related literature such as membership cards in a timely and effective manner.
- To assist and work alongside the current ticketing team to ensure the team work towards the relevant deliverables and KPI’s
- To help assist with any ticketing queries for our outgrounds at Scarborough and York.
- To provide high levels of customer service and help with any ticketing related query on match days at Headingley and also our outgrounds.
- To provide customers with support via telephone calls assisting with any membership or ticketing query
- Help with any in person face-to-face enquiries relating to tickets during the off season.
- To work alongside other departments and any external third parties to ensure a smooth delivery of match days and general club activities
- To help manage the bookings and the payments for the Cricket Centre
- To help setting up lanes prior to people attending the Cricket Centre
- To liaise with other Yorkshire Cricket staff to help with the organisation and use of the Cricket Centre
- Demonstrate, at all times, a commitment to equality, diversity and inclusion behaviours, decision-making and working practices
- Advocate the values of dignity, fairness, equality and respect

**Key Relationships / Stakeholders**
- Commercial department
- Operations department
- All staff related to Yorkshire Cricket
- Third parties such as our ticketing software provider, G4S and the ECB

**Job Types**: Full-time, Permane

  • Group Operations Director

    2 weeks ago

    Leeds, United Kingdom Page Executive Full time

    Job Description Working with a leading player in their industry, dedicated to providing high-quality products that enrich the lives of their customers. With a focus on innovation, sustainability, and customer satisfaction, they are committed to driving excellence in every aspect of their operations. The Group Operations Director will focus on the global...

  • Group Operations Director

    3 weeks ago

    Leeds, United Kingdom Page Executive Full time

    Working with a leading player in their industry, dedicated to providing high-quality products that enrich the lives of their customers. With a focus on innovation, sustainability, and customer satisfaction, they are committed to driving excellence in every aspect of their operations.The Group Operations Director will focus on the global end to end supply...

  • Senior Operations Director

    2 weeks ago

    Leeds, United Kingdom Page Executive Full time

    Job Description Working with a leading player in their industry, dedicated to providing high-quality products that enrich the lives of their customers. With a focus on innovation, sustainability, and customer satisfaction, they are committed to driving excellence in every aspect of their operations. The Group Operations Director will focus on the global...

  • Customer Service Executive

    3 days ago

    Leeds, United Kingdom Morgan King Full time

    **Job Title: Customer Service Executive** **Company**: A £30 million family-owned printing company located in Leeds, just a 10-minute walk from the city centre. **Role**: Customer Service Executive **Flexibility**: Hybrid and flexitime **Salary**: Negotiable, Depending on Experience (DOP) **Responsibilities**: - Serve as a vital link between the sales...

  • Customer Service Executive

    3 days ago

    Leeds, United Kingdom Morgan King Full time

    **Job Title: Customer Service Executive** **Company**: A £30 million family-owned printing company located in Leeds, just a 10-minute walk from the city centre. **Role**: Customer Service Executive **Location**: On-site at The Colour Box, Gelderd Rd, Leeds **Salary**: Negotiable, Depending on Experience (DOP) **Responsibilities**: - Serve as a vital...

  • Customer Support Executive

    4 days ago

    Leeds, United Kingdom Tile Giant Full time

    **Title**: Customer Support Executive **About us**: Tile Giants head office is based in Leeds, with over 50 stores and more than 250 staff across the UK Our philosophy is “To provide amazing tile ranges in an ethical and sustainable way”. We like to ensure our colleagues enjoy coming to work and there is a common culture for service and...

  • Customer Operations

    2 weeks ago

    Leeds, United Kingdom Practicus Full time

    Are you a commercially minded, customer service leader looking to join an exciting business that’s bringing innovation to the healthcare market? This is a truly unique opportunity to play a key role in a business that is transforming patient experience in the medical devices market. The journey of innovation that this business is on will lead to a...

  • Customer Operations

    3 hours ago

    Leeds, United Kingdom Practicus Full time

    Are you a commercially minded, customer service leader looking to join an exciting business that’s bringing innovation to the healthcare market? This is a truly unique opportunity to play a key role in a business that is transforming patient experience in the medical devices market. The journey of innovation that this business is on will lead to a...

  • Customs Executive

    2 days ago

    Leeds, United Kingdom Ligentia Full time

    The Customs Executive will work as part of the Central Customs Team to facilitate customs entries, deal with customs queries and complete reclaims. Working to ensure entries are prioritised and completed against agreed SLAs, your key responsibilities will be: - Processing Import Customs Entries (Home Use, SFD, C21 and bond). - Calculating VAT / Duty,...

  • Operations Director

    5 hours ago

    Leeds, United Kingdom Page Executive Full time

    Job Description The Operations Director will manage all logistics and supply chain operations within an established online retailer, who continues to aggressively grow year on year. The successful candidate will have a proven track record in strategic decision-making, operational efficiency, and team leadership. Client Details Our client is an...

  • Operations Director

    3 days ago

    Leeds, United Kingdom Page Executive Full time

    Job Description The Operations Director will manage all logistics and supply chain operations within an established online retailer, who continues to aggressively grow year on year. The successful candidate will have a proven track record in strategic decision-making, operational efficiency, and team leadership. Client Details Our client is an...

  • Customer Service Executive

    2 weeks ago

    Leeds, United Kingdom Page Personnel Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Executive Position in Leeds to work for a reputable insurance business! This would be an an excellent opportunity for someone experienced looking for that step in their career and to join a business which offer excellent progression and development! Client Details Page Personnel...

  • Customer Service Executive

    1 week ago

    Leeds, United Kingdom Page Personnel Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Executive Position in Leeds to work for a reputable insurance business!This would be an an excellent opportunity for someone experienced looking for that step in their career and to join a business which offer excellent progression and development!Client DetailsPage Personnel have...

  • Retail Product

    4 weeks ago

    Leeds, United Kingdom Jet2.com and Jet2holidays Full time

    Permanent - 40 Hours **Salary** - Excellent **Country** - U.K **What you will be doing...** **Retail Product and Customer Executive**, - ** **based at Holiday House in Leeds City Centre - **with hybrid working**). - Reporting to the - **Senior In-Flight and Retail Customer Experience Manager**, our - **Retail Product and Customer Executive **will - _Take...

  • Customer Service Executive

    2 weeks ago

    Leeds, United Kingdom Page Personnel Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Executive Position in Leeds to work for a reputable insurance business!This would be an an excellent opportunity for someone experienced looking for that step in their career and to join a business which offer excellent progression and development!Client DetailsPage Personnel have...

  • Customer Service Executive

    2 weeks ago

    Leeds, United Kingdom Page Personnel Secretarial & Business Support Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Executive Position in Leeds to work for a reputable insurance business! This would be an an excellent opportunity for someone experienced looking for that step in their career and to join a business which offer excellent progression and development! Client Details Page Personnel...

  • Customer Service Executive

    7 days ago

    Leeds, United Kingdom Page Personnel Full time €23,000 - €25,000

    Page Personnel have just registered a new exciting Permanent Customer Service Executive Position in Leeds to work for a reputable insurance business! This would be an an excellent opportunity for someone experienced looking for that step in their career and to join a business which offer excellent progression and development! Client Details Page Personnel...

  • Customer Demand Executive

    3 days ago

    Leeds, United Kingdom Lucy Walker Recruitment Ltd Full time

    **Customer Demand Executive - FMCG - Leeds - Superb Benefits inc. 27 days holiday + BH, hybrid working** This is a fantastic opportunity for a confident and professional Graduate who can hit the ground running to join an exciting forward thinking organisation **As a Customer Demand Executive you will be responsible for**: - Forecasting what the consumer...

  • Customer Success Executive

    1 week ago

    Leeds, United Kingdom REAKT Recruitment Full time

    **Customer Success / Partner Success Executive - Data | Business Intelligence| Document Management | Print Management & IT Solutions sector** **Hybrid role - WFH & occasional office days (Central Leeds)** **2 sides to this position - Customer Success and Partner Success** Offering the opportunity for someone with a background in either customer or partner...

  • Delivery Operations Executive

    5 days ago

    Leeds, United Kingdom EMIS Group Plc Full time

    Delivery Operations Executive – Hybrid – Leeds Here at EMIS we are looking for a  Delivery Operations Executive  to come and join our customer driven, diligent and collaborative Delivery Operations team on a permanent basis. You will be part of a team who are responsible for receiving, processing, and deploying a range of products and solutions...