Customer Success Executive

3 weeks ago


Leeds, United Kingdom REAKT Recruitment Full time

**Customer Success / Partner Success Executive - Data | Business Intelligence| Document Management | Print Management & IT Solutions sector**

**Hybrid role - WFH & occasional office days (Central Leeds)**

**2 sides to this position - Customer Success and Partner Success**

Offering the opportunity for someone with a background in either customer or partner journey management to scope out a new success journey process for this established data software company.

Having been established some 10+ years ago, their business has gone from strength to strength in the last 5 years & they are now seeking to add an additional layer to their business.

This role will gives the opportunity to work in a dynamic, agile environment which rewards upon performance, will allow someone to genuinely impact the growth of the business and give the Customer Success Executive and endless opportunity in the tech space to further develop their career.

This company is really going places

**As Customer Success / Partner Success Executive you will be responsible for (but not limited to):

- **
- Retention of customers (end user & through partner companies)
- Supporting the resellers/partners and co-ordinating renewals
- Account management of the partners and end users
- Resolve and manage customer queries, providing support where possible
- Escalating technical issues to the dedicated UK based tech team
- Work closely with sales and marketing daily to improve and enhance the customer experience & spot opportunities for growth
- Assisting in training and development via online & in person when required

**To be considered for this Customer Success/ Partner Success role, we are looking for the following skills:

- **
- Experience in customer success and or partner success
- Understanding of the Managed Print or Document Management sector
- Previous experience of working in an agile environment
- Knowledge of SaaS / cloud environments
- Experience in presenting and demonstrating concepts to customer needs would be beneficial
- Excellent English communication skills (verbal, written and presentation) with experience in creating thorough customer facing documentation
- Strong accountability and personal organizational skills are imperative

The package is negotiable dependent upon experience, however they are looking in the salary regions of £30,000-60,000 basic + 25 days holiday + bonuses.

To find out more information, please get in touch

**Salary**: £28,500.00-£65,500.00 per year

**Benefits**:

- Company events
- Company pension
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer success: 1 year (required)
- managed print or document management sector: 1 year (required)

Ability to Commute:

- Leeds (required)

Work Location: Hybrid remote in Leeds

Reference ID: RRKE2802



  • Leeds, United Kingdom Customer Management Resourcing (CMR) Full time

    **Job description** **Hybrid** **Salary: £35,000** We have an exciting opportunity for an experienced Customer Success Executive to join a PAAS InsurTech start-up company. Our client has been voted as one of the world's most innovative InsurTech companies, this is a unique opportunity to be a part of the journey to become a world leader in product...


  • Leeds, United Kingdom Customer Management Resourcing (CMR) Full time

    **Job description** **Hybrid** **Salary: £35,000** We have an exciting opportunity for an experienced Customer Success Executive to join a PAAS InsurTech start-up company. Our client has been voted as one of the world's most innovative InsurTech companies, this is a unique opportunity to be a part of the journey to become a world leader in product...


  • Leeds, United Kingdom AppsAnywhere Full time

    Customer Success Executive Job Specification **What we are looking for** We are on the look-out for a personable and hard-working Customer Success Executive to join our fast-growing Customer Success Department. This is a great opportunity to join a leader within the Ed - tech space and really kick-start your career in Customer Success. Do you want to work...


  • Leeds, United Kingdom Candoo Partners limited Full time

    Remote role - With one day per month in London - Innovative Proptech **Home based role - **£25,000 to £30,000 (depending on Experience)** **The company** Our client are an innovative PropTech company. Due to recent significant growth they are looking to recruit a Customer Success Executive to help support the sales team and customers as the business...


  • Leeds, United Kingdom Search Consultancy Full time

    **Customer Success Executive** **Leeds City Centre** **Up to £35,000** **Read on to learn more abut the role**: My client based in Leeds City Centre is looking for a customer success manager to join their team to work for a rapidly growing fintech company. The primary purpose of the role is supporting a large portfolio of partners and their active...


  • Leeds, United Kingdom SearchDATA Full time

    **SearchDATA Group** is partnered with an embedded analytics & business intelligence for SaaS vendors company based in Leeds. We are currently recruiting for a Customer Success Executive to play a pivotal role in driving and supporting deliveryof all our clients' solutions. A key part of your job will be to work with their customers, identify growth...


  • Leeds, United Kingdom SearchDATA Full time

    **SearchDATA Group** is partnered with an embedded analytics & business intelligence for SaaS vendors company based in Leeds. We are currently recruiting for a Customer Success Executive to play a pivotal role in driving and supporting deliveryof all our clients' solutions. A key part of your job will be to work with their customers, identify growth...


  • Leeds, United Kingdom Graft Talent Full time

    **_Customer Success Executive _** **Grafts Opinion** We love working with this client and have many grafters in situ. This is a scaling business in SaaS the perfect storm in our opinion. It always presents so many opportunities when this is the case. They will train on all aspects of the product, so if you do not have any experience in SaaS do not rule...


  • Leeds, United Kingdom Glean Full time

    As a Customer Success Executive at Glean, you'll join a dynamic and collaborative team who support our institutional buyers, predominantly colleges and universities in North America and the UK. As a member of the team, you will work to drive revenue retention and customer engagement. We're looking for someone who is highly proactive and keen to bring their...


  • Leeds, United Kingdom BigChange Full time

    Our Purpose is to improve lives by accelerating growth and sustainability in our community. The role is critical to this purpose by developing value for our customers through our products and services and this driving retention and lifetime value, You will be accountable for overseeing the management of Customer Success, Managing the Customer Success...


  • Leeds, United Kingdom BigChange Full time

    Our Purpose is to improve lives by accelerating growth and sustainability in our community. The role is critical to this purpose by developing value for our customers through our products and services and this driving retention and lifetime value, We are looking for a pro-active and determined individual with excellent customer service experience to help our...


  • Leeds, United Kingdom BigChange Full time

    Our Purpose is to improve lives by accelerating growth and sustainability in our community. The role is critical to this purpose by developing value for our customers through our products and services and this driving retention and lifetime value, We are looking for a pro-active and determined individual with excellent customer service experience to help...


  • Leeds, United Kingdom BigChange Full time

    Our Purpose is to improve lives by accelerating growth and sustainability in our community. The role is critical to this purpose by developing value for our customers through our products and services and this driving retention and lifetime value, We are looking for a pro-active and determined individual with excellent customer service experience to help...


  • Leeds, United Kingdom BIGCHANGE LIMITED Full time

    Our Purpose is to improve lives by accelerating growth and sustainability in our community. The role is critical to this purpose by developing value for our customers through our products and services and this driving retention and lifetime value, We are looking for a pro-active and determined individual with excellent customer service experience to help...


  • Leeds, United Kingdom SearchData Full time €35,000

    SearchDATA Group is partnered with an embedded analytics& business intelligence for SaaS vendors company based in Leeds. We arecurrently recruiting for a Customer Success Executive to play a pivotal role indriving and supporting delivery of all our clients’ solutions. A key part ofyour job will be to work with their customers, identify growth...


  • Leeds, United Kingdom Hake Digital Full time

    Job Description: Customer Success Manager (CSM) – HubSpot SpecialistCompany: Hake DigitalLocation: Fully remoteType: Full-timeAbout Us:At Hake Digital, we live and breathe our brand values: Hardworking, Approachable, Knowledgeable, Entrepreneurial (HAKE). We’re on a mission to help our clients grow their businesses using the brilliantly powerful HubSpot...


  • Leeds, United Kingdom BigChange Full time

    Join Our Empowered Team at BigChange and Accelerate Customer Success! **About BigChange** At BigChange, we are transforming field service management with our innovative and user-friendly technology - JobWatch. As a market leader, we create significant business value for our customers, fostering retention, and maximizing lifetime value. Our purpose-driven...


  • Leeds, United Kingdom iwoca Full time

    We’re looking for a Client Success Executive. We’re looking for a hard-working and highly motivated Client Success Executive to join our Pay Later Team to help businesses looking to spread the cost of payments setup and manage their account with iwocaPay. iwocaPay is three years old and continuously growing. Joining the business at this exciting time,...


  • Leeds, United Kingdom Insight Global Full time

    Remote | Customer Success Manager Insight Global is hiring a Customer Success Manager to serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer. In this role, you will operate as the point of contact for the post-sales journey driving adoption and consumption across the breadth of products. Customer Success...


  • Leeds, United Kingdom Insight Global Full time

    Remote | Customer Success Manager Insight Global is hiring a Customer Success Manager to serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer. In this role, you will operate as the point of contact for the post-sales journey driving adoption and consumption across the breadth of products. Customer Success...