Iwocapay Client Success Executive

2 weeks ago

Leeds, United Kingdom iwoca Full time

We’re looking for a Client Success Executive.
We’re looking for a hard-working and highly motivated Client Success Executive to join our Pay Later Team to help businesses looking to spread the cost of payments setup and manage their account with iwocaPay. iwocaPay is three years old and continuously growing. Joining the business at this exciting time, you will have involvement in and play a crucial role in rolling out new features and identifying opportunities.
About us

At iwoca, our mission is to reach 1 million small businesses with innovative financing solutions that make it easier for them to run their business. One of the biggest challenges that small businesses face is getting invoices and orders paid, making them less productive, less profitable and less in control. iwocaPay is an invoice checkout solution that blends the best of payments and finance to get invoices paid faster.

**Your mission will be to**:

- Be the customer champion, driving business growth through adoption of the iwocaPay product
- Nurture a portfolio of existing customer relationships to achieve higher health scores
- Support returning customers through the renewal process expediently
- Actively assist new customers get setup for the first time and give them the understanding on how they can use iwocaPay in the future
- Build and maintain strong, long-lasting relationships with small businesses, helping them achieve their business goals with iwoca
- Proactively guide customers through our process and ensure we exceed their expectations, effectively addressing customer concerns and issues
- Liaise with various teams within iwocaPay, such as sales, underwriting and collections to achieve the best outcome for your customers
- Identify relevant cross-sell opportunities for your customer so that iwoca can support them in other ways in the future
- Drive change throughout the business through structured feedback, ensuring we always provide customers with the best possible experience across all aspects of iwoca

**Requirements**:
We look for people that are smart, humble, motivated and who are always looking to improve.

**Ideally, you’ll have**:

- Strong business acumen with a real enthusiasm for helping SMEs
- Strong communication & listening skills with an excellent telephone manner and a passion for delighting customers
- Exceptional time-management and multitasking skills
- Good experience in explaining complex products and services to customers
- Proven customer relationship management experience
- Be proactive, motivated, and metrics-driven
- The ability to "think outside the box" to make suggestions that will help us improve our products, systems and processes
- Ambition and an entrepreneurial spirit, thriving in a dynamic, team-oriented environment

**Benefits**:
What’s life like as an iwocan? (UK Benefits)

**We all enjoy**:

- Bright, modern office spaces in London (Fitzrovia) & Leeds, and we support remote compatible working.
- Two company retreats a year (in places like the French Alps or Spanish seaside)
- Pool, ping pong, foosball tables and tournaments
- An ever-growing number of clubs including climbing, chess, football and boxing
- Plenty of drinks and snacks in our office kitchen

**Just for you**:

- Medical insurance from Vitality, including discounted gym membership
- We take your well being incredibly seriously, so you’ll have instant access to emotional and mental health support services via our partner Spill
- Share options
- Enhanced maternity and shared parental leave
- A workplace nursery tax benefit scheme. Save £££ on your nursery costs.
- 25 days holiday per year, an extra day off on your birthday and the option to buy or sell an extra 5 days of annual leave per year
- All the equipment you need to set up your home working space up
- Paid volunteering time for you to support your chosen charity
- Extra leave if you want to travel or study
- Special celebrations for anniversaries and long service including sabbatical
- Flexible working arrangements
- Cycle-to-work scheme

**And to make sure we all keep learning, we offer**:

- L&D budget including a book budget to encourage you to keep learning
- Tickets to tech conferences across Europe
- Company-wide talks with internal and external speakers
- A calendar of meetups we host at our office
- Access to learning platforms like Treehouse if you want to learn to code.

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