Head of Office, Cheltenham

3 weeks ago

Cheltenham, United Kingdom Ministry of Justice Full time

**Head of Office, Cheltenham - 65205**
**£51,767 - £59,590**
**Cheltenham**:
**The Public Defender Service**

The Public Defender Service (PDS) is a department of the Legal Aid Agency (LAA) that operates alongside private providers delivering a full range of quality, value for money services within the criminal defence market.

Informed by its participation in the market, PDS contributes credible and expert advice to the government on service and policy development affecting the sector and acts as a test-bed for innovation and quality improvements.

PDS operations provide a critical safeguard against market failure across England and Wales, thereby ensuring the LAA fulfils its statutory responsibility to ensure continuous access to justice.

**Job Summary**

**Key Responsibilities**:
The role holder is responsible for the overall leadership and management of performance of the PDS in the office(s) for which they are accountable.

Typically, the Office Head will work with a small team of Duty Solicitors with Management Responsibility, and through them, manage key business processes including the full range of performance management and work quality supervision activities for their team as well as work management and people deployment processes within the office to ensure delivery of a quality cost effective service.

The Office Head will use their legal expertise and experience to contribute to the development of policy and practice that will improve the quality and efficiency of the criminal defence market in England and Wales and provide input as and when required to various projects within the LAA and wider Government.

**Essential Criteria**:

- Line Management experience and/or willingness to develop management competence by attending management training courses and working with management coach.
- Communication skills and personal presence that enable rapport-building with all stakeholders, line reports and teams.
- Financial and operational management skills including budget preparation, budget and performance profiling, execution, monitoring and review.
- Solicitor, Barrister or CFilex with 5-7 years PQE, fully qualified to practice as a Solicitor in England and Wales with excellent practical knowledge of criminal law, evidence and procedure.
- Excellent advocacy skills and experience in preparing a range of cases to trial in both the Magistrates and Crown Courts.
- Excellent practical knowledge of current Criminal law, evidence and procedure.
- Personal resilience with a commitment to personal care, to maintain mental and physical wellbeing of self and line reports in a working environment that may present emotional and other challenges.
- Commitment to the wider aims of the PDS to become an exemplar of best practice in criminal litigation and advocacy and its remit to act as a test-bed for innovation, increased efficiencies and quality improvements for the benefit of the wider criminal defence community.
- Sound IT hardware and Microsoft Office software skills, particularly in Word, and the ability and willingness to operate in a self-sufficient, efficient manner in the creation of high quality documentation and other business information and the flexibly where appropriate to work unsociable hours.
- Possession of a full driving licence and access to a motor vehicle, together with flexibility and preparedness to travel to cover cases across England and Wales if required.

**Assessment approach**

**Application and Assessment Process**

The following behaviours will be assessed at the sift stage and must be demonstrated at level 4 - grade 7.

**Managing a Quality Service**

Demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations. Deliver a high quality, efficient and cost effective service by considering a broad range of methods for delivery. Ensure full consideration of new technologies, accessibility and costings. Make clear, practical and manageable plans for service delivery. Ensure adherence to legal, regulatory and security requirements in service delivery. Proactively manage risks and identify solutions. Establish how the business area compares to industry best practice. Create regular opportunities for colleagues, stakeholders, delivery partners and customers to help improve the quality of service.

**Leadership**

Promote diversity, inclusion and equality of opportunity, respecting difference and external experience. Welcome and respond to views and challenges from others, despite any conflicting pressures to ignore or give in to them. Stand by, promote or defend own and team’s actions and decisions where needed. Seek out shared interests beyond own area of responsibility, understanding the extent of the impact actions have on the organisation. Inspire and motivate teams to be fully engaged in their work and dedicated to their role.

**Delivering at Pace**

Ensure everyone clearly understands and owns their roles, responsibi

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