Stars

**STARS at Securitas **provide a “two roles in one" service to our clients, their staff, visitors and customers.

We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and much more with a discreet and vigilant security service.
- **Shift Pattern**:

- **Monday - Thursday 07:00 - 17:00**:

- **Friday 07:00 - 14:00**:

- **Pay Rate - £16.21 per hour**:

- **Weekly Hours - 47 hrs per week
Our **STARS/Days Supervisor **ensures our team delivers a consistently high-end, comprehensive, vigilant security & hosting experience to all visitors, guests, and employees at the designated site(s). **STARS Supervisor **ensures the safety and protection of our customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. **STARS **Supervisor **are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our **STARS **complete bespoke training, tailored to meet the specific needs of our clients.
- Daily management of 40+ staff members
- Meet and greet all staff, visitors and contractors in a professional and personable manner
- Deliver a consistently high-end customer focussed experience
- Embody a high-performance approach and encourage colleagues to do the same
- Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
- Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great and safe place to visit and work
- Assist in emergency situations
- Provide timely and accurate information
- Respond appropriately to varying and fast changing priorities
- Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
- Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

**Health & Wellbeing**
- Company pension and advice and planning
- Life assurance scheme
- Discounted gym memberships
- Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans

**Lifestyle Benefits**
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
- Mortgage Advise
- Payroll ISA's Eligibility for Costco Membership

**Learning & Development**
- Support with further education
- 100's of eLearning courses
- Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global

**Giving Back**
- Payroll Giving
- Working with charities such as Calderwood House, KPMB and Wooden Spoon
- Supporting local community initiatives
- Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org

**Essential criteria**:

- Proven leadership experience
- Operational experience (Leading Teams)
- Organisation and planning skills
- Rostering experience of varying shift patterns
- Audit & compliance
- Leading 1-2-1's
- Ability to build a sustainable team
- Exceptional Customer service skills
- Experience in customer service/customer facing role
- Flexible, professional attitude
- Reliable and customer focused with a commitment to exemplary service
- Adept at working under pressure
- Outstanding communication skills both written and oral
- Proactive, discreet and motivated
- Extremely well presented
- Ability to work alone and as part of a team
- Self-aware and motivated
- IT/computer literate with a good knowledge of Microsoft packages including outlook and office
- **5 year checkable work history**:

- **UK National**:

- **No Dual Nationality**:

- **SC Clearance (Will assist to gain)
**Desirable**
- Time gate or different rostering systems experience
- Leadership experience/qualifications

Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars,
- how you join us and develop your career,
- the way we lead our teams fair pay and benefits.

To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebra