Service Supervisor
1 week ago
What to Expect
Service Supervisors are the front-line leaders of our Service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.
- We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy.
- Our Service Supervisors consistently deliver excellent results across both people leadership and business operations.
- To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.
What You’ll Do
- Supervise the health and safety compliance across the center, setting the tone and always leading by example
- Oversee and lead Service Advisors and Parts Advisors to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability and cost savings
- Monitor performance consistently and be responsible for quality within your team, reporting progress to management daily, together with any specific incidents
- Motivate, lead and inspire the team in continuous improvements and efficiencies
- Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching and following up on development plans and any personnel cases
- Identify any training needs within the team and arrange relevant training courses as required
- Identify any roadblocks disturbing work flow and ensure that each individual has the tools and training to perform their role successfully
- Ensure that work standards and available procedures are up-to-date, accurate and that all work is compliant
- Hold daily meetings with the team, outlining expectations and workload for the day ahead
- Manage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channels
- Act as the main point of contact within Front of House and warehouse, connecting with customers directly if required to limit escalation cases
- Adopt new digital tools with ease and adapt quickly to new process changes
What You’ll Bring
- Experience as a Lead Service or Parts Advisor within Tesla is preferred
- Proven ability to lead by example and be innovative with processes and efficiencies
- Analytical ability to understand and impact key performance indicators
- Problem solving initiative to fix problems when they arise, but also understand why and how they happened
- Ability and desire to lead and motivate a team, to engage and facilitate others to achieve and succeed
- A calm, considered approach with exceptional communication skills and the ability to adapt your style dependent on whom you’re interacting with
- Have an interest in developing yourself as a people manager and continuously grow by actively learning, self-assessing and asking for feedback
- Possess the ability to build trust with your team and your Manager
- Digitally savvy - ability to adopt and adapt quickly to new technology and systems - Good knowledge of MS Office
- Able to communicate, read, and write effectively in the English language, and other local languages if required
- Must have and continue to maintain a valid driving license and safe driving record
- Must be available full time for the full 6 month period of this contract.
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