B2c Operations Team Leader

7 months ago

Maidenhead, United Kingdom Volvo Cars Full time

**Looking for more than a job?**

A job with meaning is more than a job. Creating the kind of positive change, we’re planning will need the skills of the world’s most talented people. In this role, you’ll have the opportunity to affect your future and that of millions of others in ways you may never have thought possible. Curious? We hope so.

**What’s in it for you?**

People are at the heart of our business. We want you to innovate, challenge and build a career at Volvo Cars. In return we offer hybrid working to allow for greater flexibility and work-life balance, further enabling us to reduce our environmental impact and support your personal circumstance. In addition, we offer flexible working, 15 days per year to work from any location in the world, 24 weeks enhanced parental leave and 28 days annual leave plus 4 fixed and 4 flexible bank holidays which you can use to support your personal beliefs at any time of the year. We also have a flexible benefits platform in which you can buy additional holiday and take advantage of family savings and shopping discounts. A preferential car lease scheme for employees and family members to utilise along with health & wellbeing initiatives, charitable giving days alongside personal growth and career development opportunities.

**What you’ll do**

The role enables an outstanding customer service experience by supporting the B2C Operations Manager in the day to day activities of a team of Operation Consultants. The Team Leader acts as a point of contact and escalation for other team members for Retailer related questions and for Retailers that require additional support. They actively pick up Team Lead responsibilities including taking primary responsibility for adjusting processes in real time, assigning resources to the correct activities and to ensure that the goals for the team are met. They will also participate in relevant meetings, with the support and direction of the
B2C Operations Manager.

Your key deliverables will include:

- Provide the best customer and retailer support by monitoring interactions and developing a deep understanding of what our B2C customers and retailers really want, so that the team can guide them appropriately.
- Act as a true Customer advocate in our business who is empowered to offer individual resolutions.
- Communicate effectively with our customers and retailers based on their needs.
- Support team members by being a point of contact and escalation and mentoring new joiners.
- Ensure teamwork and advocate knowledge sharing within the team.
- Develop direct reporting through recurring follow-up and development talks.
- Actively develop and motivate the team by follow up performance assessment, and consistently provide relevant feedback to drive both performance and behavior.
- Help implement the compliance of rules, directives and norms within the team.
- Coordinate lead generation, delegation and follow-up of leads to ensure that they are being utilized effectively according to your local processes.
- Take a proactive role in converting consumer leads to sales according to your local market.
- Take ownership, prioritizing and escalating our customers' feedback and feature requests to the relevant internal teams.
- Monitor and measure the commercial result of the interactions for each of the process flows, to ensure maximum returns for the stakeholder departments and brands.
- Proactively spot patterns in the frustrations or hopes of our retailers seeing where we can change our processes, tools or product to make them happier.
- Constantly monitor workflows and workloads and adapt processes to ensure efficiency in the operation and a seamless customer experience.
- An excellent communicator with the ability to engage with several different stakeholders.
- Highly adaptable and positive to changes in assignments and priorities in order to manage and meet deadlines.
- Able to communicate positively with colleagues and customers at all levels, with authority and confidence.
- Calm under pressure with an organised nature and strong attention to detail.
- A team player, proactive in supporting and assisting the team.
- Able to handle numerous tasks concurrently.
- Genuinely interest in providing professional customer service.
- Motivated by working in a fast-paced, dynamic team with the ability to adapt, manage and meet deadlines.
- Systematic with a process-oriented way of working.
- Highly knowledge in complaint management.
- Experienced in taking responsibility for process handling.
- Fluent oral and written communication skills.

Knowledge or experience of CRM systems as well as a customer care or fleet management background would be highly desirable for this role, as well as first line management experience. **Most of all, you share our values and can see everyone's potential. Your warm personality and eagerness to collaborate will be welcomed by all of us**

**Benefits & Life at Volvo Car UK**:

- Competitive salaries

  • Team Leader

    7 months ago

    Maidenhead, United Kingdom Card Factory Full time

    Job Introduction **Location: maidenhead** **Contracted Hours Available: 10** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...

  • Team Leader

    7 months ago

    Maidenhead, United Kingdom Card Factory Full time

    Job Introduction **Location: Maidenhead** **Contracted Hours Available: 10** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...

  • Residential Operations Leader

    7 days ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Proprec Full time

    About the Role:\We are looking for a Residential Operations Leader to join our team at Proprec in Maidenhead. The ideal candidate will have a strong background in property management, excellent communication skills, and the ability to lead a team.\The successful candidate will be responsible for managing the on-site team, coaching and mentoring others, and...

  • Warehouse Team Leader

    6 months ago

    Maidenhead, United Kingdom Trading Depot Full time

    **About Us**: Established in 2007, Trading Depot is an E-Commerce business based in Maidenhead supplying a range of products to DIY and trade markets. This is a fantastic time to join the Trading Depot brand and with us on our journey to grow online sales even further. Keen for constant expansion, you will be a key part of a successful and growing friendly...

  • Hospitality Team Leader

    4 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Appetite 4 Recruitment Full time

    Lead with ConfidenceThis Deputy Manager position requires a charismatic leader who can motivate and guide our team members to achieve exceptional results. Based in Maidenhead, you'll oversee daily operations, ensuring seamless service delivery and exceeding customer expectations.Your BenefitsYou'll enjoy a competitive salary of £38,000 per year, as well...

  • Site Operations Leader

    2 days ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Rise Technical Recruitment Limited Full time

    Deputy Site Operations Manager: A Promising Career OpportunityMaidenhead, Berkshire. Estimated salary: £45,000 - £53,000 per year.We are seeking an experienced Production or Operations Manager from a food manufacturing background for a challenging and varied role with a leading UK Food Manufacturing Company.This position involves second-line management of...

  • Team Leader

    4 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Windsor Forest Colleges Full time

    Programme Manager OpportunityWe are looking for a highly skilled Programme Manager to join our team at Windsor Forest Colleges.About the JobThis is a challenging and rewarding role that requires a strong leader with excellent management skills.The successful candidate will be responsible for leading a high-performing department, promoting high standards of...

  • Customer Team Leader

    7 months ago

    Maidenhead, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Cox Green Lane, Maidenhead, SL6 3EW- Pay: £13.32 per hour- Contract: 12 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training provided- -...

  • Team Leader: Care

    7 months ago

    Maidenhead, United Kingdom Emma Le Grand Case Management Full time

    **TEAM LEADER** Core responsibilities are: - Rota management - MAR chart management - Managing staff absence - Maintaining quality care records - Working alongside the case manager - Acting as a role model to the care team - Delivering and contributing to high quality, client centred care - Upskill and mentor members of the care team - Stock management -...

  • Restaurant Team Leader

    4 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Toby Carvery Full time

    Unlock your potential as a Restaurant Team Leader at Toby CarveryWe're looking for an experienced leader to support our General Manager in delivering exceptional service and food quality. As a Restaurant Team Leader, you'll be responsible for mentoring and developing your team, driving sales growth, and ensuring seamless service delivery.With a salary of...

  • Restaurant Team Leader

    1 month ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Toby Carvery Full time

    Role OverviewWe are seeking a skilled Restaurant Team Leader to join our team at Toby Carvery. As a Shift Supervisor, you will be responsible for leading a team of hospitality professionals in delivering exceptional customer service and ensuring seamless day-to-day operations.About the RoleIn this role, you will be part of a dynamic team that values...

  • B2b Delivery Team Leader

    6 months ago

    Maidenhead, United Kingdom Volvo Cars Full time

    **Do you want to lead the change?** At Volvo Cars, we are always looking for world-class leaders who bring out the best in our people. If you want to be part of leading and inspiring our mission to change the automotive experience and make people’s lives less complicated, then we have the job for you. **What you’ll do**: The B2B Delivery Team Leader...

  • Operations Team Lead

    2 months ago

    Maidenhead, Windsor and Maidenhead, United Kingdom beBee Professionals Full time £45,000 - £65,000

    beBee Professionals is seeking an experienced Operations Team Lead to manage and inspire our dynamic team in Maidenhead, UK. The successful candidate will oversee daily operations, drive team performance, and ensure targets are met while fostering a positive and collaborative work environment.Key Responsibilities:Lead and motivate the team to achieve...

  • Sales Team Leader

    7 days ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Brook Street UK Full time

    Job Summary:We're looking for a talented Sales Team Leader to join our team at Brook Street UK. As a senior sales leader, you'll drive revenue growth and lead a high-performing team.About Us:Brook Street UK is a respected recruitment agency with a strong reputation for excellence. Our ideal candidate will have a proven track record in estate agency and be...

  • SL6 | Care Team Leader

    4 weeks ago

    Maidenhead, United Kingdom CV-Library Full time

    Care Team Leader in Bray, SL6. Monday to Friday position available for an experienced and professional Care Team Leader to manage a dedicated team and support a cheerful, happy, and engaging 12-year-old boy with SEN. Offering: £37,300.00 + Gross per Annum Nearest Tube/Station: Maidenhead Railway - will need own car to travel to and from family...

  • Childcare Team Leader

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom KiddyKare Ltd Full time £23,600

    We are looking for a highly organized and experienced Childcare Deputy Manager to join our team at KiddyKare Ltd. As a leader, you will play a crucial role in ensuring the children in your care aged 3-14 years have fun, with a range of activities including sports, outdoor play, arts and crafts, baking, experiments, homework sessions, and work in partnership...

  • B2c Operations Assistant Fixed Term

    7 months ago

    Maidenhead, United Kingdom Volvo Cars Full time

    **Do you want to join us on our exciting journey?** Volvo Cars is on an exciting journey, redefining the automotive experience by innovating to make people’s lives less complicated. We offer you a once-in-a-lifetime chance to make an impact in a company with unique opportunities to grow and make a true difference. **What’s in it for you?** People are...

  • Retail Team Leader

    2 months ago

    Maidenhead, United Kingdom National Trust Full time

    Summary ***INTERNAL APPLICANTS ONLY PLEASE***  If you're interested in becoming a Retail Team Leader and have the appetite to engage with visitors and boost our retail potential, then you could be the person for this job. Hours: 37.5 hours per week or 30 hours per week. Weekend work required.  Salary: £23,166 per annum or pro rata'd if...

  • Healthcare Leader

    4 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Willing Care Full time

    Job OverviewA dynamic and forward-thinking leader is required to take on the role of Hospital Director at Willing Care. As a key member of our team, you will be responsible for the strategic, financial, and day-to-day operations of our hospital, ensuring high-quality care delivery while liaising with clinical and non-clinical staff and partner...

  • Team Leader Care

    6 months ago

    Maidenhead, United Kingdom Care UK Full time

    Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader. **The Role** - Leading and supervising your shift - Case managing residents and liaising with families, healthcare professionals and other stakeholders...