Customer Service Administrator

6 days ago


Burnley, United Kingdom Reed Business Support Full time

**HOT NEW JOBS**
Burnley
- Multiple Customer Service and Administration vacancies £21-£23k dependent on experience
**This company are about to put East Lancashire on the map and can really catapult your career dramatically**
Our client, a Global Financial Services Software Developer worth trillions of pounds have just won 2x Billion Dollar contracts and as such are looking to recruit extensively to fully staff a new office based in Burnley, Lancashire.
Reed is exclusively looking after this clients recruitment drive and we are looking to support happy, talented individuals locally that are looking to forge a career in a rapidly growing and extremely successful organisation.
More about the 2 current roles:
- Client Services Written Senior Associate
Responses can be written or verbal and must be of a high standard adhering to Management Company style guides using all core systems.
Quality check enquiries completed by less experienced team members of the team and providing feedback and coaching where appropriate.

Client Services Senior Voice Associate
- The main purpose of the role:
- To provide an effective & efficient service function to customers mostly via the telephone, or any other means of communication or interaction to all Client Services Voice (CSV) customers, in line with Service Level Agreements (SLAs) and Key Performance Indicators(KPIs) Specific Duties
Specific Duties:
- To provide an effective & efficient service function to customers, mostly by telephone, but by any appropriate means of communication, to greatly enhance our reputation to greatly enhance our reputation as a truly customer focused Company
- Respond positively to the goals of CSV, support colleagues, and actively add to the success of the overall Client Services
- Attend and actively contribute to team meetings
- Be prepared to achieve & strive to exceed minimum standards in line with KPIs, SLAs & Key Result Areas, both in terms of quality, productivity and accuracy of information given to the customer
- Assist every area of the business to improve overall customer service

The above roles will be working on a 37.5 hour contract
- Senior Voice Associate
- Monday to Friday between 8am to 6pm and ½ day Saturday every other week
- Salary £21k per annum
Senior Written Associate
- Monday to Friday 9am to 5pm
- Salary £22-£23k annum
Company Benefits
- Pension contribution by employer 6% for employee at 3% or 8% employer and 5% employee
- Free Parking
- Holidays up to 30 per year plus Bank Holidays
- Career development framework
- Extensive training
- Global trillion-pound business
Mobile contacts
- Victoria
- Laura
- Good luck ??



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