Care Coordinator

4 days ago

Aylesbury, United Kingdom DWM Full time

**Care Coordinator**

**Aylesbury HP19 8DP**

**£23,500 + Oncall Pay**

Our care client who work with Domiciliary Care and Extra Care are looking for an experienced Care Coordinator to join the Team in their office near Aylesbury HP10 8DP office

**As a Care Coordinator you will need to have/hold.....**
- You must currently hold or be prepared to work towards your Social Care NVQ/QCF Level 3 Qualification.
- Experience of working with Adults that fall into the categories of Older People / Dementia / Physical Disability / Sensory Impairment / Learning Disability
- Car Driver

**Skills and Attributes of the Care Coordinator**
- Good communication skills, written and verbal
- Good planning and organisational skills
- Ability to motivate a field based team
- An active team player
- Ability to work on own initiative
- Sound understanding of good care principles and regulations
- Skills in rostering and scheduling
- IT literate
- Ability to build working relations with health professionals and the local authority
- Ability to cope under pressure
- Even-tempered and patient
- Ability to address non-compliant work performance of staff
- Able to prioritise workload commitments
- Ability to cope with change
- Be able to display empathy
- Display professional integrity
- Work in accordance with company policies and procedures and governing legislation

**Responsibilities of the Care Coordinator**
- Ensure that the Quality of Service Provision meets with policies and expectations.
- Ensure that Regulatory Requirements are met.
- Implement a high quality service through the effective matching of service user needs with suitably qualified and experienced care workers.
- Facilitate effective communication between the Organisation, service users, care workers and outside Health Professionals and Local Authorities.
- Ensure a high level of records are imported and held on HCR for both Care Workers and Service Users.
- Manage and monitor the branch’s rostering requirements of its care team
- To ensure all aspects of health and safety requirements are adhered to as specified within the Health and Safety Policy and Procedure [HR02] and in accordance with training given.
- At all times observe and respect the service user’s dignity, privacy and independence as far as is practical.

**Key Tasks of the Care Coordinator**
- Maintain accurate, concise, timely and legible records relating to all service aspects
- Identify a Care worker with appropriate knowledge, skills and attitude to match the needs of the service user
- Follow up the initial contact between the care worker and service user to evaluate the Care Plan and ongoing needs
- Undertake telephone risk assessments, monitoring of service user’s satisfaction and care worker performance
- Liase with appropriate professionals and the Organisation’s management as required.
- Maintain accurate written and computerised record keeping
- Cover all calls on HCR and ensure weekly rotas are sent out to staff by Thursday afternoon.To effectively manage the branch’s unallocated and permanently unscheduled visits to a compliant standard
- Manage the allocation of travel time between individual visits
- Coordinating hospital discharges
- Support the Branch Manager with monitoring of staff through one-to-one supervisions and investigation meetings
- With the involvement of the Branch Manager address and deal with complaints / concerns raised by service users, family members and health professionals
- Participate in staff, team and quality management review meetings as directed by the Branch Manager / Operations Manager
- Report back to the Branch Manager / Operations Manager on any aspect of service user care which warrants investigation or urgent action
- Be aware of the tasks and activities which must NOT be undertaken as part of care duties, as set out in relevant Policies and Procedures
- Undertake on-call duties as directed and record/report all on-call activity to the Office
- Allocate all unassigned calls during on-call hours - where visits cannot be assigned, undertake the visit
- To liaise closely with colleagues and other care professionals
- Line Managing staff through conducting one-one supervisions, spot checks and annual appraisals
- Maintain confidentiality of information at all times
- Safe running of the branch in the absence of the Branch / Deputy Manager
- Any other such duties required to ensure the safe running of the services and delivery of appropriate care to service users
- Provide care and support to service users at times required; both during and outside office hours
- Carry out any other task reasonably requested by the Branch Manager

**Job Types**: Full-time, Permanent

**Salary**: From £23,500.00 per year

**Benefits**:

- Free parking
- On-site parking

**Experience**:

- Care Coordinator: 1 year (required)
- rota scheduling: 1 year (required)

Licence/Certification:

- UK Driving Licence (required)
- NVQ Level 2/3 in Health & Social Care (prefe

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