UX Researcher

2 weeks ago


London, United Kingdom capital.com Full time

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

**Responsibilities**:

- Plan and perform qualitative research methods, such as interviews, usability testing, surveys, workshops.
- Conduct research studies across different markets (e.g. Switzerland, Germany, UAE, etc..)
- Analyse and translate qualitative and quantitative data into clear insights
- Make sure the user insights are embedded, actioned and prioritised in the Product and Marketing roadmap.
- Communicate results and recommendations in clear and compelling ways to inform the design and support the product strategy
- Collaborate closely with product managers and product designers to plan research studies and make sure findings are actioned and prioritised
- Work closely with the Data team to build an understanding of customer behaviour to measure the performance of our products
- Manage the logístical aspects of research planning (e.g. scheduling research sessions, recruiting participants)
- Maintain and review research frameworks and guides to facilitate the research process

**Requirements**:

- **Experience in engaging with diverse markets.**:

- ** Being fluent in English and German (or Arabic) is required for conducting interviews in the client's native language**:

- Experience of a range of user research methods. This includes both qualitative and quantitative methods such as usability testing, user interviews, and surveys.
- Experience of planning, conducting, analysing and communicating research.
- Experience of quantitative research methods and product analytics to find digital trends and understanding user behaviour.
- Confidence at presenting user research.
- Experience working to strict deadlines and on different projects over a period of time.

**In return, you will get**:

- 25 days annual leave
- Private Medical Insurance for you and your family after probation
- Death In Service
- EAP
- Season Ticket Loan after probation
- Cycle to Work after probation
- Global exposure

Be a key player at the forefront of the digital assets movement, propelling your career to new heights

Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.

Work alongside one of the most brilliant teams in the industry.


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