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Housing Solution and Support Caseworker
3 weeks ago
Housing Solutions and Support Caseworker
Permanent
Grade 3 - £25,119 - £31,364
Working.36.50 hours per week
This role's key function is the day to day operation of the Housing Solution & Support Case Worker Service. including the interview and assessment of those customers that approach the City Council who are homeless or at risk of homelessness. You will have great interpersonal skills and the ability to communicate with people who can be very stressed and anxious and remain calm to understand their issues, and provide them with the necessary advice within a legal framework. You will also have to record that interaction accurately and in detail on a IT system which records all your interventions on the customer's behalf to prevent their homelessness.
You will be expected to deliver expert housing advice and solutions; conduct thorough assessments and investigations; make referrals to other LAs and support agencies; deliver high quality case management; and make informed homeless decisions within statutory targets.
We are looking for people who:
- Have great communication skills, verbal and written
Are accurate with an attention to detail
Confident in their use of systems and databases
Knowledge of working within social housing and homelessness, would be helpful but training is given for those with experience in another social or person facing field.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
A Disclosure and Barring Service (DBS) check may be undertaken
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Job Description and Person Specification: A9743 Housing Solution and Support Caseworker GR3 JDPS.docx
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