Team Leader

5 months ago

Cramlington, United Kingdom Complete Community Home Care Ltd Full time

At **Complete Community Home Care, **we believe our service users come first and our services provide the best quality care available. We believe in providing care that allows people to remain independent and to lead their lives with complete comfort surrounded by their family and friends.

An amazing opportunity has arisen for an experienced and enthusiastic **Team Leader (Domiciliary Care)** to join **Complete Community Home Care Ltd** a rapidly expanding Care Organisation in Northumberland.

**The Role**:

- Build and maintain great relationships with service users and their families.
- Support our Care Managers to stay connected with service users and their families, undertaking Quality Assurance and Service Reviews, following up queries and working to ensure everything is perfect for our service users and their families.
- Meet prospective service users to develop outcome focussed care plans to help our service users get the most out of life.
- Be part of the Out of Hours On-Call team
- Be confident in talking to a range of other professionals and get to really understand and be able to explain your service user’s needs.
- Update care plans, audit activity logs and electronic MAR sheets alerting management to any issues or concerns.
- Maintain accurate service user and Care Professionals records on our electronic system.
- Always maintain confidentiality for all **Complete** **Community Home Care Ltd** Information, including service user, care professional & office data.
- You will be expected to do care calls as and when needed to support the needs of the business.

**Full-time**

**40hrs a week (Can vary depending on needs of the business)**

If you’d like to join us, you’ll need to have:

- **To be considered for this role you must have a full UK driving licence and your own car.**:

- **Have the right to work or currently live in the UK.**:

- Comply with all policies and procedures.
- A caring and supportive nature
- Strong communication & Leadership skills.
- Have or working towards a Level 3 in Health & Social Care.
- The ability to work well in a team.
- Understand the importance of maintaining professional boundaries.
- The ability to under pressure and deal with challenging behaviours.
- Flexible to support the needs of the business.

**Benefits & Rewards**:
**£ Salary to be discussed at the interview stage**.

**Paid mileage 45p per mile between calls.**

**Pension scheme.**

**Paid annual leave.**

**Career pathway and progression.**

**Access to health and social care qualifications.**

**Organised social events.**

**Yearly service awards and bonuses.**

**Free uniform, PPE, and DBS**

**Due to the nature of the role, Complete Community Home Care can only consider applicants aged 18 years and above, this is an occupational requirement and therefore is exempt from schedule 9 of the Equality Act 2010.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Ability to commute/relocate:

- Cramlington, Northumberland: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have access to your own vehicle for business use? (THIS IS A REQUIREMENT)

**Experience**:

- supervisory: 1 year (required)
- providing care: 1 year (required)

Licence/Certification:

- Driving Licence (required)
- NVQ Level 2 Health & Social Care (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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