Cam Specialist Coordinator

2 weeks ago

Swindon, United Kingdom Serco Plc Full time

Specialist Coordinator - Course Administration Management
UK Defence Academy
Shrivenham, SN6 8LA
Full Time, Permanent (37 hours per week)
Salary £24,983

The Course Administration Management Department is responsible for supporting the planning and organisation of over 1200 courses on site at the Defence Academy, remotely and on-line. The Specialist Coordinator will be responsible for supporting the continued centralisation of the department’s tasks into a hub structure.

This position has been designed to add resilience to our staff resource picture and enable us to progress with our transformation project. We are looking for an individual to work closely with two other Specialist Coordinators in this role. The role will have a project element, together with time spent within the teams across site knowledge building and fact finding.

Whilst supporting the overarching Transformation project, there will also be an element of providing additional staff resource where required and being at the forefront of Course Administration.

Part of this roles is to build or enhance on processes, see technology as a solution, document procedures and coach and mentor colleagues through change, help to manage workflow. This is very much a role to make your own, manage your own diary and timelines. A team player but also has the ability to work on their own.

Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management through ESS.

**Duties for the role**: Supports colleague development with coaching and mentoring through the change programme. Take a pro-active role within the department to liaise with colleagues and customers and be fully conversant with workloads including effective communication with the Serco/Military/Customer colleagues. Coordinate, produce and distribute communications as directed. Arrange appropriate meetings, including drafting agendas, chairing, and managing attendance at meetings, active participation at meetings and production of action notes as required. Take ownership of project work, liaising with relevant key stakeholders to ensure full engagement by all parties.

**What you need to do the job**:
Good level of general education, with proven business writing skills and Maths.
Professional and engaging communication through a variety of communication methods (spoken, written, behaviour).
Able to work unsupervised and under pressure, with conflicting demands of customer and colleagues.
Must be methodical, have proven organisational skills and ability to proactively manage departmental workload, delegating responsibility where necessary.
Small project experience would be beneficial.
Yellow Belt - Continuous Improvement Methodology beneficial
PC literate, with a good level of experience in MS Office including Outlook, Word, Excel.

The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:
Free, secure onsite parking.
Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
Gym membership, the site boasting 2 fully equipped gymnasiums.
18-hole golf course (annual membership circa £375).
Various catering outlets
Fully equipped riding stables, with the opportunity for lessons.
Other sporting facilities include tennis courts, Astro-turf football pitches and much more.

**What we offer**:
25 days annual leave plus bank holidays and the chance to purchase additional days.
Serco-Flex - local working policy which supports home working options dependant on role requirements.
Serco discounts which include cinema, entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion.
A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, apprenticeships, formal study and much more to support you to build your career with Serco.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

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