Telephonist Navigation Coordinator

6 months ago

Gloucester, United Kingdom Gloucester Inner City PCN Full time

**Telephonist Navigation Coordinator**

Severnside Medical Practice, Quayside House, Quay Street, GL1 2TZ

A part-time Telephonists required for a busy GP Practice. Previous experience of working in a GP surgery is very desirable, an example of other suitable experience would be of working in a high-pressured telephone and customer facing role. Must also be flexible to cover holidays and sickness absence.

The Telephonist will lead in care navigation within the reception team ensuring that all care navigation avenues and tools are well promoted and used within the team and the wider primary care network. Answer incoming calls as timely as possible to ensure that the phones are answered with mínimal delay.

We are located in a brand-new purpose-built surgery with excellent facilities and staff perks such as fruit and healthy snack provision.

**Key Responsibilities**
- Ensure an effective and efficient care navigation service is provided to patients over the telephone and any other visitors to the Practice.
- Deal with all general enquiries mainly on the telephone, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Answer incoming calls as timely as possible to ensure that the phones are answered with mínimal delay.
- Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter patient information on to the computer as required.
- Tidy the waiting room in turn with other staff.
- To take part in Reception administration duties if required.
- Undertake any other additional duties appropriate to the post as requested by the Partners or Management Team.

**Desired Experience and skills**
- Experience of working in high pressured telephone / customer facing role
- Experience of working within General Practice
- Experience of working with the general public
- Excellent communication skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines

20-25 hours per week to be agreed.

Pay depending on experience & option to join the NHS pension scheme.

You can request Full job description and person Specification through Indeed messenger.

For further information please contact the Practice Manager Beverley Lewis on 01452 891110.

**Job Type**: Part-time

Expected hours: 20 - 25 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Gloucester: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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