Service Manager

2 weeks ago


Portsmouth, United Kingdom Appcastenterprise Full time

In 1995 Lifeways opened its first location for people with complex needs. Over 25 years later and we’ve grown to become the UK’s largest supported living specialist and are proud to help almost 5,000 people to live more fulfilling, independent lives.

Our commitment is to provide extraordinary support that creates life-changing outcomes for people with complex needs. We do this through our stability, our local teams, our strong relationships, and our shared focus on quality and reassurance.

We are looking for an enthusiastic and self-motivated individual who wants to make a difference to the lives of the people we support so caring and supporting attitude is necessity.

**KEY RESPONSIBILITIES UNDERTAKEN BY THE SERVICE MANAGER**:

- To monitor and support the delivery of person centred services to all people using the service.
- To monitor and support the health and safety of people using the service and support staff
- To ensure that the actions of all staff directly supporting people using the service support their care, protection and well-being, and in compliance with external regulations and standards
- To provide supervision and support to Team Leaders and Support Workers through effective recruitment and selection, coaching and Performance Management as well as Support to manage their team of Support Workers.
- To ensure effective financial administration of the services delivered, through the effective deployment of staff and budgets
- To use and update IT processes to include the completion of accurate rota and timesheet information using Lifeways Cold Harbour system as per Lifeways procedures
- To work effectively with external agencies to promote the work of Lifeways and to increase referrals and placements within the Area in line with defined business targets.
- To develop the knowledge and skill of staff teams through delivering service specific training as and when required
- To develop own knowledge and practice relative to continuous service improvement
- Ensure that all services delivered are compliant to contract
- Audit services regularly and report accordingly
- Continuously improve service performance across services for which you are responsible
- Recognise and encourage innovation across services for which you are responsible
- Ensure that purchaser contracts and agreements are in place for all people using the service

**SUPERVISORY RESPONSIBILITIES UNDERTAKEN BY THE SERVICE MANAGER**:

- Supervise, mentor and act as a positive role model to Team Leaders to ensure effective and efficient person centred service delivery to all people who use the service
- Conduct annual performance appraisals for all team members
- Take a lead role in developing and delivering an appropriate induction programme for new staff
- Motivate the staff team to drive and improve service delivery
- Participate in rotational on-call system as assigned

**QUALIFICATIONS REQUIRED**:
Professional Qualification/NVQ Level 5 or NVQ 4 (or working towards)

Experience within the learning disability or mental health sector

This is not an exhaustive list of responsibilities. Service Managers may be asked to carry out other activities as specified by the Area Manager



  • Portsmouth, United Kingdom Service Express Full time

    A fantastic opportunity has arisen here at Service Express! We are seeking **aField Service Engineer** in the Portsmouth area to join our forward-thinking employee focused organisation. This is a full-time Hybrid position, where you will be working as part of a small team to provide a full installation, maintenance, and repair service to a key customer...


  • Portsmouth, Portsmouth, United Kingdom Service Care Solutions - Social Work Full time

    PA for Head of Service needed with Portsmouth City CouncilStart Date: ASAPLocation - PortsmouthDuration - Initially for 3 monthsHours per week - 30 hours per weekSalary - £16.53 ltdDescription: Proactively maintain, prioritise, and resolve conflict in the Senior Management Teams diaries. Responsibility for pulling together agendas and papers for meetings,...


  • Portsmouth, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 340748**Salary**: - £24,228 - £30,208- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Fixed term - Loan**Length of employment**: - For a Period Up to Until 31/03/2025**Type of role**: - Operational Delivery**Working...


  • Portsmouth, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 340748**Salary**: - £24,228 - £30,208- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Fixed term - Loan**Length of employment**: - For a Period Up to Until 31/03/2025**Type of role**: - Operational Delivery**Working...

  • Service Manager

    2 weeks ago


    Portsmouth, United Kingdom Purely Recruitment Solutions Full time

    **Service Manager** **Permanent** **Full-Time (Monday-Friday 8am-6pm with every 3rd/4th Saturday 8am-12pm)** **Portsmouth** We are assisting our client - a family owned Commercial Vehicle repair business - in recruiting an experienced Service Manager to join their Portsmouth branch. It is an exciting time to join the business, who are celebrating their...


  • Portsmouth, United Kingdom Army - Military Provost Guard Service (MPGS) Full time

    JThe MPGS provides professional soldiers to meet armed security requirements at Royal Naval, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK.  Our duties include:  Security incident management, such as suspicious packages, bomb threats, protests,...


  • Portsmouth, United Kingdom Army - Military Provost Guard Service Full time

    **LOCATION** - HMS Excellent The **MPGS** provides professional soldiers to meet armed security requirements at Royal Naval, Army, RAF and other MOD bases across the **UK Mainland**. Our primary role is to counter the terrorist threat posed to military bases within the UK. **Our duties include**: **Security incident management**, such as suspicious...

  • Registered Manager

    4 weeks ago


    Portsmouth, United Kingdom Service Care Solutions - Social Work Full time

    Registered Manager needed with Portsmouth City Council **Start Date**: - ASAP **Location** - Portsmouth **Duration** - Initially 3 months **Hours per week** - 37 hours per week **Salary** - £300ltd per day **Description**: - Ensure the children are receiving safe, nurturing, and holistic care to meet their needs, in line with the Care Standards and...


  • Portsmouth, United Kingdom Army - Military Provost Guard Service (MPGS) Full time

    The MPGS provides professional soldiers to meet armed security requirements at Royal Naval, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK. Our duties include: Security incident management, such as suspicious packages, bomb threats, protests, etc. Patrolling...

  • Junior Service Manager

    2 months ago


    Portsmouth, United Kingdom Sopra Steria Full time

    **Are you Junior Service Manager looking for a new challenge supporting one of our largest clients within Aerospace, Defence and Security?** Reporting to the Transition Services Manager, the Service Manager has the responsibility for the transition and acceptance of assigned projects into Delivered Service. You will work with Project Teams, Service Design,...


  • portsmouth, United Kingdom WR HVAC MEP Full time

    Senior Heat Pump Engineer - Progress to Service or Project ManagerCan you fault-find on heat pumps with your eyes closed? Do you want to eventually get off the tools into a management role?This is a rare opportunity for a Senior Heat Pump Engineer to join a business that has recently received investment and is on track to go through a period of growth,...


  • Portsmouth, United Kingdom WR HVAC | MEP Full time

    Senior Heat Pump Engineer - Progress to Service or Project ManagerCan you fault-find on heat pumps with your eyes closed? Do you want to eventually get off the tools into a management role?This is a rare opportunity for a Senior Heat Pump Engineer to join a business that has recently received investment and is on track to go through a period of growth,...


  • Portsmouth, Portsmouth, United Kingdom Reed Full time £30,000

    Service Delivery ManagerCompany: Healthcare Services Ltd.Location: Queen Alexandra Hospital, PortsmouthJob Type: Full-timeSalary: Up to £30,000We're on the lookout for a skilled Service Delivery Manager to take charge of our on-site team at Queen Alexandra Hospital. Your main responsibilities will include ensuring the seamless provision of managed services,...


  • Portsmouth, United Kingdom Public Sector Resourcing Full time

    **SERVICE MANAGEMENT SPECIALIST** **SC security clearance required** **Inside IR35** **Contract Term**:12 months **Contracting Authority**:MoD - DSTL **Location**:Hybrid (1-2 days in the Porton Down or Portsdown office initially, with the remainder WFH) The Ministry of Defence (MOD) is a central government department with a mission to protect our...


  • Portsmouth, United Kingdom Alexander Mann Solutions for Public Sector Resourcing Full time

    **SERVICE MANAGEMENT SPECIALIST** **SC security clearance required** **Inside IR35** **Contract Term**:12 months **Contracting Authority**:MoD - DSTL **Location**:Hybrid (1-2 days in the Porton Down or Portsdown office initially, with the remainder WFH) The Ministry of Defence (MOD) is a central government department with a mission to protect our...


  • Portsmouth, United Kingdom Atalian Servest Full time

    **Job Reference: /MC/19-12/775/11** **Job Title: Guest Services Manager** **Location: Portsmouth - _Applicants must have the right to work in the UK_** **Salary: Competitive** **Contract: Permanent** **Hours per week: Variable shift rota - 40 hours per week** **Business Overview** The Atalian Servest workforce is made up of 30,000 passionate,...


  • Portsmouth, Portsmouth, United Kingdom WR HVAC | MEP Full time

    Job DescriptionSenior Heat Pump Engineer - Progress to Service or Project ManagerCan you fault-find on heat pumps with your eyes closed? Do you want to eventually get off the tools into a management role?This is a rare opportunity for a Senior Heat Pump Engineer to join a business that has recently received investment and is on track to go through a period...


  • Portsmouth, United Kingdom WR HVAC | MEP Full time

    Senior Heat Pump Engineer - Progress to Service or Project ManagerDo you have the following skills, experience and drive to succeed in this role Find out below.Can you fault-find on heat pumps with your eyes closed? Do you want to eventually get off the tools into a management role?This is a rare opportunity for a Senior Heat Pump Engineer to join a business...


  • Portsmouth, United Kingdom WR HVAC | MEP Full time

    Senior Heat Pump Engineer - Progress to Service or Project ManagerDo you have the following skills, experience and drive to succeed in this role Find out below.Can you fault-find on heat pumps with your eyes closed? Do you want to eventually get off the tools into a management role?This is a rare opportunity for a Senior Heat Pump Engineer to join a business...


  • Portsmouth, United Kingdom WR HVAC | MEP Full time

    Senior Heat Pump Engineer - Progress to Service or Project ManagerCan you fault-find on heat pumps with your eyes closed? Do you want to eventually get off the tools into a management role?This is a rare opportunity for a Senior Heat Pump Engineer to join a business that has recently received investment and is on track to go through a period of growth,...