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Service Management Specialist
3 months ago
**SERVICE MANAGEMENT SPECIALIST**
**SC security clearance required**
**Inside IR35**
**Contract Term**:12 months
**Contracting Authority**:MoD - DSTL
**Location**:Hybrid (1-2 days in the Porton Down or Portsdown office initially, with the remainder WFH)
The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.
To do this we have an annual budget of almost £40 billion and a workforce comprising 193,000 people, almost 59,000 of whom are civilians. We currently manage more than £11 billion of spend every year.
Our work really matters; we offer engaging roles which have a direct impact on the quality of services we provide. We employ people in many different roles and in many locations across the UK and abroad. We have jobs in policy, finance, HR, IS/IT, commercial and project management and all the types of jobs you would expect to find in a government department, or indeed in the private sector. We also employ doctors, dentists, teachers, police, fire service, quantity surveyors, and engineers to name a few. There are many opportunities to develop and progress both within MOD and across the wider Civil Service, whether you’re a permanent appointee or an interim.
**PLEASE NOTE: Active SC security clearance is required for this role. Applicants without this will not be accepted.**
**As a Service Management Specialist your main responsibilities would be**:
- Contribute to the design and delivery of a SIAM function across multiple Service Delivery areas and align with best practice across Industry and Gov.
- Testing and assurance of processes and data, in particular, providing governance over third-party suppliers.
- Identify and feed in requirements in order to support the delivery of new tooling (Service Now).
- Engage with and influence the wider Service team to ensure full integration across the SIAM.
- Coaching and mentoring of colleagues to successfully upskill and transition knowledge, ensuring continued success of the SIAM in the long-term.
- Take ownership and responsibility for key priorities and tasks, leading and inspiring the engagement of others through personal commitment.
**Essential**:
- **Active SC security clearance**
- A sound understanding of ITIL methodology and service management best practices.
- Extensive experience in a Senior Service Management role, able to design processes and procedures from the ground up.
- Can provide assurance that data is accurate and processes and policies are followed.
- Experienced in working across technical boundaries, linking IT Service Portfolio delivery, building new Services from the ground up, and working with and supporting Service Owners to enable Service delivery.
- Experience of governing the work of third party suppliers.
- Exemplary communication skills, enabling them to build strong relationships with stakeholders.
- Experience of capturing and transferring knowledge to develop colleagues.
- ITIL 3 Foundation Certified.
**If this role sounds like something that you would be interested in, please click the link to apply.**
- Please be aware that this role can only be worked within the UK and not Overseas._
**Job Types**: Full-time, Temporary contract
Contract length: 12 months
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Portsmouth: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Portsmouth
Reference ID: PSR1JP00067443
