Apprentice Correspondence Administrator

3 weeks ago

Sheffield, United Kingdom Department for Education Full time

**Details**:
**Reference number**:

- 278839**Salary**:

- £22,015**Job grade**:

- Administrative Officer**Contract type**:

- Permanent
- Apprenticeship**Business area**:

- DFE - Strategy Group - Ministerial and Public Communications Division**Type of role**:

- Administration / Corporate Support
- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Sheffield, Yorkshire and the Humber, S1 2FJAbout the job

**Job summary**:
At DfE, we are proud of the commitment we make to diversity and inclusion and of the progress we have made. We have active & vibrant staff networks, special leave policies and workplace adjustments put in place for those who need them. We are continuing to build a diverse DfE, in an inclusive environment which nurtures and realises potential in all, at all levels. Equality and Diversity - Department for Education

The Ministerial Correspondence Team is a key part to the Department for Education’s success in communicating on behalf of ministers. We work with ministers, their private offices and policy teams to manage ministers’ correspondence and produce high-quality letters to send to MPs, Peers, and VIPs.

Our department is responsible for schools and education, children’s social services, higher and further education and skills policy and apprenticeships. We work to achieve a highly educated society in which opportunity is equal for all, no matter your background or family circumstances.

The DfE office in Sheffield is one of the largest in the country and houses a large number of staff across a variety of roles and grades, offering ample chances for progression.

**Job description**:
We manage our ministers’ correspondence from MPs, Peers and VIPs. We receive thousands of letters for ministers every year and need you to be a key part of our team.

You will support our teams by managing the Private Office correspondence transfers mailbox. This involves handling requests from other government departments to take cases they think are the responsibility of the Department for Education and, in return, ask other departments to take cases which we feel would be better placed with them.

You will also be required to assist other Correspondence Administrators with the logging of new correspondence, sending out ministerial responses and will be responsible for the quality of the core data in our correspondence database.

To ensure we can provide a high-quality service your responsibilities will include:

- Logging incoming correspondence and processing outgoing correspondence with a high level of accuracy.
- Processing outgoing correspondence with a high level of accuracy.
- Maintaining a clear file and folder structure in the mailbox to ensure there is a clear audit trail of communications and advice.
- Managing the transfers mailbox for moving correspondence between government departments.
- Liaising with ministerial teams and other government departments to obtain decisions on hard-to-place correspondence.
- Following up enquiries that have not been responded to by deadline and escalating them where necessary.
- Maintaining our correspondence database.

**About the Apprenticeship**

This role includes completion of the Business Administrator Apprenticeship (Level 3).This apprenticeship will take twelve to eighteen months to complete (pro rata for part time) and will equip you with the opportunity to develop and make the most of your skills. You will be expected to maintain the commitment required to complete your training.
- Must have lived in the UK and/or EU for 3 years prior to apprenticeship start date
- Not be undertaking another apprenticeship at the same time

Part of this apprenticeship is to complete a level 2 English and Maths functional skills qualification. If you have already achieved GCSEs in English and Maths at Level 4 (grade C) or above you will not need to complete functional skills.
- You already have the skills and knowledge that is covered in the contents of the apprenticeship standard.
- You have already worked in an administrative/business administration role, or your previous learning, and/or work experience covers the contents (Knowledge, Skills and Behaviours) of the apprenticeship standard.
- You have a degree in Business Management/Business Admin.

At the enrolment state, the individual's eligibility will be checked by the training provider.

If you are unsure of your eligibility, please review the content of the apprenticeship standard on the IfATE website: Business administrator / Institute for Apprenticeships and Technical Education, and assess whether your skills, previous learning and previous work experience has already covered much of this content. If it has, you’re unlikely to be eligible for the apprenticeship.

**Person specification**:
**About You**

**Essential criteria**

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