Customer Service Assistant

2 weeks ago

London, United Kingdom Just Helpers Cleaning Agency Full time

Do you want to work for a company that will nurture your talents and help you to achieve your best.

Do you want to work for a close knit team that has each other's backs.

Do you want to work for a fast paced company that is aiming to change the world?

Do you pride yourself on the delivery of a superb level of customer service? Are you assertive and analytical with compassion as your backbone?

If yes, then read on, does what follows below, describe you?

You are a logical and creative thinker who loves systems and processes that work to help create efficiency, allowing all people connected to the business to play to their strengths. For you, writing a plan and making a checklist are part of your DNA. Throughout your life and career to date, you will have been praised as being an individual who is cool under pressure, can juggle multiple tasks, are a creative problem solver and someone with great communication skills that people respect.

You are a self-disciplined, highly motivated, organised individual. If we spot checked your bathroom cabinet, we would score you 10/10 for organisation with no out of date products in it. You love working in a busy, fast-paced environment, and dealing with a stream of people energises you. You know how to get the best out of someone as well as yourself. To ensure success you already embody, and could score yourself highly on our company’s core values and culture which are: Kindness, Integrity, Trust, Reliability, Strong Communication, Strong Cohesive Team Work, Creating Win-Win-Win solutions, a Kaizen philosophy of constant improvement, A passion to see Justice done, Take Responsibility for our outcomes, Creating a space where everyone can thrive.

You will be responsible for reporting on KPIs that indicate growth, retention quality and customer satisfaction. And this will excite you

**About Just Helpers Ltd**

We are a small but rapidly growing cleaning agency who introduces clients to cleaners across the whole of London. We currently represent an operational team of 35 Field Service colleagues, known as ‘Helpers and a team of 6 back office staff. We care deeply for everyone who is a part of the Just Helpers family.

We want our clients, current and those on their way, to recognise that our team of colleagues are there to help, that we can be trusted to make cleaning day their best day of the week, understanding that a clean house, allows our clients time and space to do the things that God has created them to do, to give them space to think, create, breathe, be.

We are not just cleaners, we are Helpers who believe in justice, a win-win-win situation for everyone in our circle.

We are passionate supporters of the London Living Wage and ‘doing the right thing’ is at the heart of all we seek to do. We expect that everyone who is a part of our team subscribes to this ethos too.

There are plenty of opportunities for the right people to advance their career within our company. We are always looking for switched-on positive people. Is that you?

**Job Purpose**

1. Carry out smooth day-to-day running of the company by liaising with Clients and Helpers to ensure all logistics run effectively and efficiently.

2. To be the main reference point for Clients and Helpers with the support of other colleagues, and this will be the main part of your role

3. Assisting Sales Managers and Team managers in matching Helpers with clients and producing the necessary paperwork with the support of an Enquiries assistant, ensuring a turnaround of 4 days

4. To ensure that the Scheduling and client database System is regularly updated and all other departments such as finance are notified of any changes

5. Assisting the Helpers with their scheduling and supporting them in having a balanced workload

6. To oversee and introduce management systems to enhance the operational side of the company as we step into an exciting new growth period.

7. Generating KPIs on a weekly basis and reporting them to the COO

8. To contribute ideas towards the development of our new scheduling platform and app

9. Work Monday to Friday and 1Saturday per month. Set shift patterns to be discussed at interview

**Application process**

We have a multi-stage, but fast moving interview process, giving you plenty of time to learn about Just Helpers while we get to know you.

1. 3 minute answerphone message letting us know how you think our values align

2. 30-minute video call with Just Helper's CEO, Antoinette

3. Scenario-based task, giving you a better sense of the role

4. A basic DiSC profile test

6. Two informal chats with people at Just Helpers

7. Breakfast, lunch or dinner with Antoinette and Jo

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- London, Greater

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