Service Desk Manager
5 days ago
A Global IT Manufacturer are recruiting for a Service Desk manager to lead their large service support team out of their offices in Berkshire.
Excellent salary and benefits/ Hybrid working
**Role**
- Oversee the running of the service desk operations
- Responsible for managing and supporting Print hardware and Software, IT infrastructure & Cloud platforms,
- Develop relationships with Channel partners and direct customers
- Manage the performance of the service desk and analysts, and ensure customer expectations are exceeded
- Train, coach, and mentor a large team of service agents ranging from 1st to 3rd line and engineer schedulers
- Hold regular team meetings and 1 to 1s
**What We're Looking For**
- Previous experience managing a medium-large scale service desk supporting customers
- Proven track record of training and mentoring
- Experience and understanding of technical issues regarding IT infrastructure, cloud platforms and ideally print services
- Experience driving business improvement and change management
- Excellent communication and interpersonal skills
-
French Speaking IT Service Desk
4 days ago
Berkshire, United Kingdom Gold Group Ltd Full time**French Speaking IT Service Desk** **THIS ROLE IS 3 DAYS ON SITE IN THE BERKSHIRE AREA AND 2 DAYS WORKING FROM HOME.** I am recruiting for experienced French Speaking IT Support / Service Desk who can speak fluent French and English for my international client in the Berkshire area. This role is supporting my clients French speaking customers across IT...
-
Berkshire, United Kingdom Signet Resources Full timeWe are recruiting for an exciting contract position with a well known global company who are seeking a meticulous and exceptionally well organised Service Desk Support Administrator for 6 months. You will be providing first line support and assisting withany production questions and issues. You will be required to liaise with the IT team to bring these to a...
-
Senior Service Desk Engineer
2 months ago
Slough, Berkshire, United Kingdom Piccadilly One Full timePiccadilly One is exclusively working with a successful British brand who is embarking on a major digital transformation. As part of this business-critical transformation, there is a new role within the IT department, the Senior Service Desk Engineer will join a high-performing IT support function supporting existing IT solutions and new IT solutions as...
-
Senior Service Desk Engineer
2 months ago
Slough, Berkshire, United Kingdom Piccadilly One Full timePiccadilly One is exclusively working with a successful British brand who is embarking on a major digital transformation. As part of this business-critical transformation, there is a new role within the IT department, the Senior Service Desk Engineer will join a high-performing IT support function supporting existing IT solutions and new IT solutions as...
-
Service Desk Specialist
2 weeks ago
Maidenhead, Berkshire, United Kingdom Prospero Integrated Full timeService Desk Support Specialist Brief Overview of Role: Responsible for inbound fault ticketing and the direction of the helpdesk function for Audio Visual equipment for various job sites. Oversees internal IT systems and assets, assists with upgrades and fixes. Preparation of Audio Visual hardware and accessories ahead of project installation to ensure...
-
Service Desk Specialist
2 weeks ago
Maidenhead, Berkshire, United Kingdom Prospero Integrated Full timeService Desk Support Specialist Brief Overview of Role: Responsible for inbound fault ticketing and the direction of the helpdesk function for Audio Visual equipment for various job sites. Oversees internal IT systems and assets, assists with upgrades and fixes. Preparation of Audio Visual hardware and accessories ahead of project installation to ensure...
-
Reading, Berkshire, United Kingdom Global Technology Solutions Ltd Full time €70,000 - €140,000Job Description Role: Sales Executive ITSM Sales Service Desk Sales Location: Reading Hybrid Salary: up to £70,000 base OTE £140,000 Type: Permanent An excellent opportunity has come up with a growing, global company who specialises in business innovation and business change. Do you have a background within Service Management / IT Services? Are you...
-
Berkshire, United Kingdom Mandeville Recruitment Group Full timeCustomer Relations Manager, Customer Service Manager : £25 - 30k basic salary. Rapidly expanding business offering fantastic career progression opportunities. The aim of the role is to provide exceptional customer service. The Customer Relationship Manager will act as a "conduit" to key touch points within my clients business and provide long term robust...
-
Berkshire, United Kingdom Mandeville Recruitment Group Full timeCustomer Relations Manager, Customer Service Manager: £32 - 38k basic salary. Rapidly expanding business offering fantastic career progression opportunities. The aim of the role is to provide exceptional customer service. The Customer Relationship Manager will act as a "conduit" to key touch points within my clients business and provide long term robust...
-
Berkshire, United Kingdom Mandeville Recruitment Group Full timeCustomer Relations Manager, Customer Service Manager : £25 - 30k basic salary. Rapidly expanding business offering fantastic career progression opportunities. The aim of the role is to provide exceptional customer service. The Customer Relationship Manager will act as a "conduit" to key touch points within my clients business and provide long term robust...
-
Customer Relations Manager, Customer Service Manager
18 hours ago
Berkshire, United Kingdom Mandeville Recruitment Group Full timeCustomer Relations Manager, Customer Service Manager: £32 - 38k basic salary. Rapidly expanding business offering fantastic career progression opportunities. The aim of the role is to provide exceptional customer service. The Customer Relationship Manager will act as a "conduit" to key touch points within my clients business and provide long term robust...
-
Second Line Support
3 weeks ago
Berkshire, United Kingdom Tria Full timeContract Second Line Support Engineer - SC Clearance required - Berkshire £180 per day outside IR35 Our client is seeking an Security Cleared support professional to join their Technical Desk support team. You will handle incoming technical support incidents, requests and changes. You will be responsible for the management of a personal call queues,...
-
Berkshire, United Kingdom Mandeville Recruitment Group Full timeCustomer Relationship Executive, Customer Success Executive, Customer Services Advisor : £25 - 30k basic salary. Rapidly expanding business offering fantastic career progression opportunities. The aim of the role is to provide exceptional customer service. The Customer Relationship Manager will act as a "conduit" to key touch points within my clients...
-
Front Desk Professional
3 weeks ago
Berkshire, United Kingdom RBH Hospitality Management Full timeRaise the Bar with Us!Join our esteemed team as a Guest Service Assistant and contribute to delivering exceptional guest experiences at The Olde Bell. As a key ambassador for our hotel, you will be responsible for providing seamless check-ins, resolving issues efficiently, and maintaining an engaging atmosphere.About Your RoleProvide outstanding customer...
-
Critical Services Shift Leader
7 days ago
Berkshire, United Kingdom Resourcing Group Full timeOur client is one of the worlds leading data centre specialists who maintain data centres in the UK, Europe and World Wide. They now have an opportunity for a Shift Supervisor to join the team on a permanent basis. The Responsibilities: - Maintaining and keeping in good repair, the buildings mechanical & electrical systems along with all associated...
-
Service / Service Delivery Manager
20 hours ago
Berkshire, United Kingdom Sanderson Full timeVendor / Supplier Manager Package Includes Bonus based on Company and Personal performance. Looking for some highly motivated individuals who are likely to have come from either a Service Manager or Service Delivery role or may have just started out as a Service Manager or a Service Delivery Manager and want to work in a larger environment. Hybrid working...
-
Admin Manager
4 months ago
Reading, Berkshire, United Kingdom HONOR Full timeIt is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of...
-
Admin Manager
4 months ago
Reading, Berkshire, United Kingdom HONOR Full timeIt is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of...
-
Receptionist
4 days ago
Berkshire, United Kingdom Venn Group Full timeReceptionist Agency reference number: 7208710 Venn Group is currently working with a school in Berkshire who are looking to recruit a Receptionist to cover the School’s front desk until the end of term. Rate: £11.75 - £14.00 per hour Location: Berkshire Duration: 5 weeks Hours: Mon - Fri, 08.30 am - 16:00 pm Job Responsibilities: - Provide...
-
Service Delivery Manager
17 hours ago
Berkshire, United Kingdom Concept Resourcing Full timeService Delivery Manager - Infrastructure - Cloud - Security - MSP - Managed Service Provider - Systems Integrator - IT Services - WFH with travel - Berkshire - Hampshire - Oxfordshire - Up to £60k Base + 12% Bonus Our client a leading managed service provider are actively recruiting for a number of Service Delivery managers. The role with be to delivery...