Service Desk/customer Service- Financial Services

4 days ago


Berkshire, United Kingdom Signet Resources Full time

We are recruiting for an exciting contract position with a well known global company who are seeking a meticulous and exceptionally well organised Service Desk Support Administrator for 6 months. You will be providing first line support and assisting withany production questions and issues. You will be required to liaise with the IT team to bring these to a satisfactory resolution.

Responsibilities include:

- Logging the queries from the employees for incidents.
- Record, track and document all actions taken through ticketing systems JIRA, Lotus Notes and Service Now.
- Talk employees through a series of actions, either face to face or over the phone, to help set up systems or resolve issues.
- Set up new accounts and profiles and deal with password issues.
- Provide support, including procedural documentation and relevant reports.

You will be detail orientated and have experience of Microsoft Office Applications mainly Excel and Access. Experience of banking or financial services highly desirable. Exposure of running SQL queries advantageous but not essential. This is a fantasticopportunity to join a global company and a great opportunity to add real value

**Benefits**

A truly fantastic opportunity to work for a successful organisation supporting through a period of exciting change.



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