Technical Maintenance Controller

3 days ago

Cannock, United Kingdom Bridle Group Full time

The Bridle Group is one of the UK’s largest vehicle leasing specialists. We take great pride in our customers choosing the right vehicles. We have big goals for the future, so we are looking for someone who is ready to meet the challenges of the job and enable us to enjoy ongoing success.

We have an exciting opportunity for a Technical Maintenance Controller to join our Cannock office. We are looking for someone with previous experience and wealth of knowledge working as Senior Technician or Workshop controller in a garage or dealership environment. Knowledge of up to class 7 vehicles is essential for the role and who would like to work in an office, full time, Monday to Friday 9am to 5pm with no weekends.

Your primary focus is to assist with the administration of our maintenance for all vehicles contracts across the UK. You will ensure our customers are scheduled with speed and efficiency, you will be goal orientated and care about delivering quick results, tackling problems head-on, and making well rationalised decisions. This is a fast-paced role with the drive to get customers' maintenance scheduled as quickly and successfully as possible.

You will also be speaking to customers to assist with any bookings for example routine service, tyre replacement and routine maintenance and supporting the team to resolve any problems as well as recording client information on our CRM. You will require an extensive understanding of the repair industry, vehicle legislation and trade practices to be able to provide technical advice and support to our customers.

A typical day in this exciting and varied role includes:

- Liaising with customers (both domestic and commercial).
- Liaising with maintenance contractors to plan work
- Raising purchase orders.
- Monitoring open planned maintenance jobs, and ensuring they are closed in a timely manner.
- Liaising with the regional Dealerships to help co-ordinate works.
- Accurately diagnose mechanical problems
- Administration and filing of all maintenance compliance and inspection reports and paperwork
- Maintain and work in a safe environment with a positive attitude to your own and colleague's safety
- Any other administration duties required to fulfil the role.

**About You**

We need you to be
- Team player
- Excellent customer service
- Strong communication skills, both written and verbal
- Demonstrable experience in general administration role.
- Ability to adapt to a changing environment and comply with internal and external business processes.
- Eye for detail
- Excellent time management skills and be a forward thinker with the ability to plan with strong organisational skills in a fast-paced environment.
- Ability to work under pressure, with the aptitude to think on your feet and resolve issues that may arise.
- Good technical knowledge servicing and diagnostics.
- Previous mechanical experience within the automotive industry

**Job Types**: Full-time, Permanent

**Salary**: Up to £27,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: One location

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