Senior Social Value Advisor

2 weeks ago

London, United Kingdom Social Value Portal Full time

**Who are we?**

We’re a company on a mission to deliver £100bn in Social Value to help people, places and the planet thrive. We launched in 2014 and within a short time have become the market leader in measurement and reporting of Social Value in the UK. The market is young and rapidly growing and we have recently received investment to further scale the business, both in the UK and internationally.

We’re a fast-growing SaaS scale-up, with over £16bn of Social Value being tracked through our digital platform to date. We have a suite of user-friendly, online collaboration tools that enable our clients in the public, private and voluntary sectors to work together to deliver Social Value. Our core offering is an evidence-led social value measurement framework, called the Social Value TOM System (Themes, Outcomes and Measures). We not only provide a platform, but our proposition also spans a consultancy division, as well as a new Social Value learning academy.

**What we are looking for**

We are looking for self-starter individuals to join our busy Client Services team. Our team manage a growing portfolio of public and private sector clients across the UK and are focussed on ensuring that they obtain maximum value from our products and services. Key activities are based around ensuring effective utilisation of the Portal via training and support, advisory and expertise around our National TOMs framework and general advice in relation to Social Value.

We already have a genuinely great team and are looking for more like minded people to join us who excel in building great relationships with colleagues and customers alike. Goes without saying that strong relationship building skills are vitally important along with excellent digital, analytical and project management skills. Working alongside the Strategic Account Managers you are responsible for delighting our customers and ensuring that our clients receive the best in class service from us.

Our team is full of dynamic, passionate and enthusiastic people who are fired up and excited about Social Value, there is much time spent working independently, but also be prepared to come together and work effectively as a team when necessary. The environment is fast paced and ensuring the smooth delivery of the delivery of multiple client projects at any given time is standard so plate spinning skills are also useful. This is a hands-on role that requires a proactive individual who is willing to learn, use their initiative and has experience effectively managing multiple direct day-to-day client relationships.

**What you will be doing**
- Client relationship management with a range of Clients, including suppliers, for 8-12 Strategic accounts
- Regular account management activities to ensure the health of the client account is maintained operationally
- Work closely with other key areas within Customer Success to ensure the smooth delivery of services to your clients is gained
- Work closely with Implementation Lead on the delivery of onboarding sessions to maximise platform adoption early in the lifecycle and aid client relationship management at the outset
- Highlight areas for growth to the SAM for a wide range of public and private sector clients to ensure opportunities from the close interaction with the client are not missed, ensure these are registered within Salesforce for traceability
- TOMs mapping with clients, continual advisory to support clients requirements
- Drive platform adoption and utilisation by demonstrating best-practice usage of the National TOMs and reporting through the Portal
- Continuous drive for Clients to use Self Help resources for efficiency gains and reporting available on demand
- Ensure clear visibility of Membership plan sold and the SVA deliverables associated
- Clear engagement with the SAM on renewals and any changes within the deliverables required to support the revised membership plan
- Analyse project performance and metrics, ensure clients are inputting the data required and the process and timescales for validation
- Utilise an organised and structured approach to working with great attention to detail to drive higher NPS scores
- Illustrate best practice use of CRM (Salesforce)
- Present confidently, online and in-person, to a range of stakeholders, including C-suite, and establish yourself as a Social Value expert
- Support customers with the adoption of new products and tools developed by SVP based on need (e.g., CSV Upload Tool, Corporate Social Value Framework etc.)
- Work collaboratively with teams within SVP to provide member-feedback and drive improvement to process and products

**Requirements**:

- 1.5+ years' experience working in a Senior customer facing role with 9-12 months experience working in Social Value, sustainability is desirable
- Customer success and service or project management background with experience managing key client relationships (ideally within the tech and/or sustainability industr

  • Social Value Support Advisor

    3 days ago

    London, United Kingdom Social Value Portal Full time

    **Who are we?** We’re a company on a mission to deliver £100bn in social value to help people, places and the planet thrive. We launched in 2014 and within a short time have become the market leader in measurement and reporting of social value in the UK. The market is young and rapidly growing and we have recently received series A investment to further...

  • Social Value Advisor

    2 days ago

    London, United Kingdom JRL Group Full time

    **Social Value Advisor**: **Midgard - London**: **Contract**:Permanent** **Salary**:Competitive****: Midgard is the main contracting division of the +£600m turnover JRL Group and utilises all the company's in-house resources and facilities to provide clients with a bespoke construction service. We have gone back to the time when contractors carried out work...

  • Group Head of Social Value

    6 days ago

    London, United Kingdom Mitie Full time

    **Help our Mitie team deliver with Pride and Purpose.** **Head of Social Value - UK** **Join us and help deliver the exceptional every day.** Are you a visionary with a passion for creating positive change? Do you want to make a real difference in our communities and leave a lasting impact on future generations? Look no further! We're seeking an...

  • Social Value Executive

    11 hours ago

    London, United Kingdom Cushman & Wakefield Full time

    Job Title Social Value Executive Job Description Summary Cushman and Wakefield are looking for an experienced individual to join their team working as the Social Value Executive for one of their most esteemed clients. We are looking for an individual who has the capabilities and desire to make an impact within the commercial property industry and society...

  • Account Manager

    1 week ago

    London, United Kingdom Social Value Portal Full time

    Shape the Future of Social Value as an Account Manager at Social Value Portal. Based in London or Manchester you will be rewarded with 25 Days annual leave + your birthday off! 6 volunteer days, annual learning budget, extended parental leave, flexible hybrid working conditions and much more, see more details on the benefits package below! About Social...

  • Manager-Account Manager

    1 week ago

    London, United Kingdom Social Value Portal Full time

    Shape the Future of Social Value as an Account Manager at Social Value Portal. Based in London or Manchester you will be rewarded with 25 Days annual leave + your birthday off! 6 volunteer days, annual learning budget, extended parental leave, flexible hybrid working conditions and much more, see more details on the benefits package below! About Social...

  • Social Value Officer

    Found in: Whatjobs ES C2 - 6 days ago

    London, United Kingdom Clarion Housing Group Full time

    We’re seeking several Social Value Officers to join the team at Clarion Futures. You’ll be working flexibly between home and our modern London office.At Clarion Futures we have a vision to improve the lives of our residents and communities, this role will be pivotal in ensuring the supply chain partners we work with share that vision and deliver life...

  • Account Manager

    2 days ago

    South East London, United Kingdom Social Value Portal Full time

    Shape the Future of Social Value as an Account Manager at Social Value Portal. Based in London or Manchester you will be rewarded with 25 Days annual leave + your birthday off! 6 volunteer days, annual learning budget, extended parental leave, flexible hybrid working conditions and much more, see more details on the benefits package below! About Social...

  • Social Values Manager

    2 weeks ago

    London, United Kingdom in Newbury Full time

    I am currently seeking a Freelance Social Values Manager for work with a national construction contractor on a part time basis (2-3 days per a week). You will be involved and responsible for overseeing all aspects of Social Value and community engagement for your designated projects, This will include community consultation and engagement, liaising with...

  • Manager-Account Manager

    Found in: Jooble UK C2 - 6 days ago

    South West London, United Kingdom Social Value Portal Full time

    Shape the Future of Social Value as an Account Manager at Social Value Portal. Based in London or Manchester you will be rewarded with 25 Days annual leave + your birthday off! 6 volunteer days, annual learning budget, extended parental leave, flexible hybrid working conditions and much more, see more details on the benefits package below! About Social...

  • Account Manager

    Found in: Jooble UK C2 - 6 days ago

    South West London, United Kingdom Social Value Portal Full time

    Shape the Future of Social Value as an Account Manager at Social Value Portal. Based in London or Manchester you will be rewarded with 25 Days annual leave + your birthday off! 6 volunteer days, annual learning budget, extended parental leave, flexible hybrid working conditions and much more, see more details on the benefits package below! About Social...

  • Account Manager

    Found in: Whatjobs ES C2 - 6 days ago

    South West London, United Kingdom Social Value Portal Full time

    Shape the Future of Social Value as an Account Manager at Social Value Portal. Based in London or Manchester you will be rewarded with 25 Days annual leave + your birthday off! 6 volunteer days, annual learning budget, extended parental leave, flexible hybrid working conditions and much more, see more details on the benefits package below! About Social...

  • Account Manager

    6 days ago

    South West London, United Kingdom Social Value Portal Full time

    Shape the Future of Social Value as an Account Manager at Social Value Portal. Based in London or Manchester you will be rewarded with 25 Days annual leave + your birthday off! 6 volunteer days, annual learning budget, extended parental leave, flexible hybrid working conditions and much more, see more details on the benefits package below! About Social Value...

  • Social Values Manager

    1 week ago

    City of London, Greater London, United Kingdom Anderselite LTD Full time

    I am currently seeking a Freelance Social Values Manager for work with a national construction contractor on a part time basis (2-3 days per a week). You will be involved and responsible for overseeing all aspects of Social Value and community engagement for your designated projects,For a complete understanding of this opportunity, and what will be required...

  • Social Values Manager

    1 week ago

    City of London, United Kingdom Anderselite LTD Full time

    I am currently seeking a Freelance Social Values Manager for work with a national construction contractor on a part time basis (2-3 days per a week). You will be involved and responsible for overseeing all aspects of Social Value and community engagement for your designated projects, This will include community consultation and engagement, liaising with...

  • Social Value

    6 days ago

    London, United Kingdom Sullivan Brown Resourcing Partners Full time

    A leading commercial business who works with the area of charity, social enterprise and health have an exciting new opportunity for to join their HR team. This is a brand-new role for the business and is critical in delivering the firm’s strategic social value programmer. Working with various stakeholders across the business to co-ordinate their diversity...

  • Associate Director of Social Media Management

    6 days ago

    London, United Kingdom Born Social Full time

    **ASSOCIATE DIRECTOR OF SOCIAL MEDIA MANAGEMENT** **LONDON **(Hybrid Working) A benchmarked salary between £52,920 to £59,400 based on your level within our progression framework. You can read more about our approach to performance, salary, and progression here. **Who we are** Born Social is a global social media agency that brings social-first thinking...

  • Social Value Manager

    1 week ago

    North West London, United Kingdom Danny Sullivan Group Ltd Full time

    A fantastic opportunity has arisen for a talented and engaging Social Value Manager to join our team . Danny Sullivan Group is the leading supplier of skilled, professional labour in the UK, and has been serving the civil engineering, rail, transportation, and construction industries since 1986.Key ResponsibilitiesManage of Social Value Team in ensuring all...

  • Social Values Manager

    1 week ago

    City of London, South East, United Kingdom Anderselite LTD Full time

    I am currently seeking a Freelance Social Values Manager for work with a national construction contractor on a part time basis (2-3 days per a week). You will be involved and responsible for overseeing all aspects of Social Value and community engagement for your designated projects,For a complete understanding of this opportunity, and what will be required...

  • Social Value Manager

    7 days ago

    London, United Kingdom Sir Robert McAlpine Full time

    Keen to join a landmark central London project? This is a great role for a dynamic andenthusiastic Social Value Manager. Please note this is a 12 month full-time Fixed term contract. Why join us? Across the country, you'll ?nd iconic landmarks built by Sir Robert McAlpine click apply for full job details