Outreach Service Receptionist
4 weeks ago
The role will be to provide a high-quality reception service for patients attending Kingston Hospital Outreach clinics at Raynes Park Health Centre.
You will be expected to accurately records patient attendance details and manage the scheduling of follow up appointments across a range of specialities in line with Kingston Hospital’s Access Policy
To provide a friendly and welcome reception service to patients attending Kingston Hospital outreach appointments at Raynes Park Health Centre providing clear advice, guidance information and assistance as appropriate.
Deal with telephone enquiries from patients and relatives in a polite and professional manner, ensuring that the information provided is accurate and compliant with patient confidentiality and data protection policies.
Kingston Hospital NHS Foundation Trust is a district general hospital based approximately 12 miles from central London. the hospital is situated in a beautiful and historic part of the country and lies very close to Richmond Park, Hampton Court Palace and Kempton Park. The hospital supports around 350,000 people in the surrounding area from the boroughs of Kingston, Richmond, Roehampton, Putney, Merton and East Elmbridge.
We have approximately 520 beds and directly employ around 2,700 staff, with another 300 staff employed by contractors but working on behalf of the Trust. We are located on a single site in Kingston upon Thames, but run a number of outpatient clinics in sites across our catchment area including Raynes Park Health Centre, Surbiton Centre for Health, Queen Mary's Roehampton and Teddington Memorial Hospital.
We provide a full range of diagnostic and treatment services and have a national reputation for innovative developments in healthcare, particularly in 'patient-focused' care, day surgery and maternity services.
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