Customer Service Advisor

4 weeks ago

Letchworth, United Kingdom Speedy Freight StevenageCambridge Full time

Do you currently work in, or have experience of providing great Customer Service, and are seeking a fresh challenge in a vibrant and expanding business?

We are a successful national organisation providing logistics solutions. Part of one of the UK’s leading supply chain, transport and logistics businesses truly offering end-to-end supply chain solutions.

Speedy Freight provides dedicated, same day transport solutionsto local businesses. We specialise in delivering time sensitive shipments from commercial businesses throughout the UK and Europe.

**Our mission** is ‘To be the first choice to deliver every single time. To always be there for our customersand our team’.

Our **Customer Service Advisors** are an integral part of our business as they assist and manage new bookings in line with company procedures.

**Responsibilities & Objectives**
- To effectively negotiate prices with customers.
- Receive orders over the telephone and input into the company computer systems.
- Schedule appointments for sales staff to meet prospective customers.
- Constantly communicate with Customer Services and the New Business Managers to ensure KPI targets achieved and maintained.
- To work to deadlines and work independently when required.
- Communicate effectively and professionally with all levels of staff and clients. Flexible approach required to cover on-call rota system.
- Generate own leads through research and build a pipeline of potential new business utilising the company CRM program.
- To contact businesses by telephone to promote product/services. Solicit orders accordingly. Deliver an adapted sales pitch as per customer to meet specific needs and overcome any objections.

**Qualifications**
- IT Literate including Microsoft, Word, Excel and Outlook.
- Written, oral English and Mathematics to GCSE standard
- Excel / PowerPoint presentations skills.

**Experience**
- Recent experience in a similar role.
- Strong customer service ethic with negotiation and telesales skills.
- Excellent verbal and written communication skills.
- Articulate with a confident phone manner.
- Good organisation skills with the ability to multitask and prioritise workload.
- Ability to source own leads through research.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Letchworth: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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