Customer Hub Advisor X2
2 weeks ago
**1x FTC (Maternity cover), Full time**
**Closing Date: 4th June 2023**
Due to internal progression, Settle has two exciting opportunities for Customer Hub Advisors to join them.
You will be the first point of contact for customers, representing settle as the “face” of our business. You will provide an excellent service that is easy to access, simple to use and focusses on resolution first time - building trust with customers and stakeholders in the process. You will work collaboratively with colleagues, taking a bold approach as a champion for our customers.
**Job requirements**:
- Provide an excellent customer service when responding to a wide range of tenancy management issues
- Have excellent customer service skills and be able to manage difficult and challenging circumstances.
- Manage and process customer mutual exchange requests
- Accurately process tenancy changes, successions, and assignments of tenancy, escalating any cases requiring legal intervention
- Identify and raise safeguarding concerns
- Raise purchases orders and goods receipt as needed
- Raise purchases orders and process invoices as needed
**What we're looking for**:
- Have a warm, positive, caring and engaging approach
- A flexible attitude to work, and work patterns - working effectively with a variety of colleagues and adapting to a changing environment and expectations
- Excellent verbal and written communication skills
- Carry out administration work to a high standard
- Experience of providing an excellent customer service
- Able to organise and prioritise your workload
- Able to respond effectively to difficult /challenging situations and customer behaviour
**What we offer**:
We offer some excellent benefits including generous holiday allowance, corporate performance pay award, enhanced maternity/ paternity/ adoption leaves and stakeholder pension scheme. Further to this Health care cash plan and Life assurance options are available too.
We always like to encourage our teams to develop and so we offer many training and development opportunities. We’re also proud to say we offer Counselling sessions.
We look to offer a flexible working approach where we can, and most roles (business dependant) usually offer a hybrid working model.
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