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Desktop Services Engineer

4 months ago

South West England, United Kingdom AB Agri Limited Full time

**The Role & Key Responsibilities**

**Job Title: **Desktop Services Engineer - 3 mth Fixed Term Contract
**Location**: Hybrid role, very flexible could work in any of our ABF sites once a week Are you a pro-active and customer focused person? Do you have a service desk background and a strong technical understanding of PC Hardware, Office 365 andperiphals? If so this may be a perfect match In this role you will be supporting a varied customer base across the ABF group with a mixed range of needs.Reporting to the Desktop Services Team Leader, you will be working with a collaborative, flexible andfriendly team with the opportunity to work with hardware, software, network platforms and microsoft windows OS suite.**What you will be doing;**:

- Ensure service levels are met and maintained by providing reactive and proactive support in a timely and accurate fashion.
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, peripheral devices, and networking hardware products.
- Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
- Support users in local and remote network connectivity and access, troubleshooting and resolving any connectivity issues.
- Ensure configuration information for hardware and software items is maintained within the SSC’s CMDB.
- Perform on-site analysis, diagnosis, and resolution of complex PC problems recommending and implementing corrective solutions, including off-site repair as needed.

**What will you bring;**:

- Good technical knowledge and proven experience of supporting PC hardware and peripherals
- Good technical knowledge and proven experience of supporting Microsoft Windows OS suite and products
- Pro-active and customer focused individual able to offer a high level of customer service to internal colleagues/users
- Able to read and understand technical manuals, procedural documentation and OEM guides.
- Ability to conduct research into PC issues and products as required.
- Experience of working within an ITIL framework with additional relevant tech qualifications would be advantageous
This could be a great opportunity to start a career with the wider ABF group as we continue to recruit across the technology space. If this sounds of interest, please don't hesitate to apply**About The Company**

**Associated British Foods IT Shared Service Centre are continually reviewing our benefits to make ensure our staff feel rewarded.**

Associated British Foods is a global giant when it comes to the world of food processing and retail.Our ingredients division is the world’s second-largest producer of both sugar and baker’s yeast and our grocery brands occupy leading positions across theglobe meaning that, in the UK, nine out of ten households use our brands.

**About us**

The Associated British Foods IT Shared Service Centre (ABF IT SSC) was first established in 2008 to deliver a centralised IT infrastructure and service to our fellow ABF businesses. We have now grown and operate in over 185 locations spread across 23 countriessupported by a fantastic team of nearly 200. Our customers are at the heart of everything we do and we’re looking for people who are eager to join us in supporting and delivering this vision.

We want you to be a part of our future and to support you, so below are a handful of some of our benefits that are offered to our employees.
- AB Foods IT Shared Service match up to 10% pension (contributory)
- Up to 10% Bonus
- Opportunity to buy up to 5 days holiday per calendar year
- Discounts on ABF products such as Twinings, Silverspoon, Pataks and Ryvita
- 24/7 free and confidential access to an Employee Assistance Programme to support you as and when necessary

**Application Notes**

**Agencies and media sales**

All recruitment activities into our ABF IT SSC are supported by our AB Agri business AB Agri group politely requests no contact from recruitment agencies or media sales. We don’t accept speculative CVs from recruitment agencies nor accept the fees associatedwith them.