Desktop Support

5 days ago

England, United Kingdom HCLTech Full time

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2 years’ experience in experience in Mac\Windows Desktop support.
Build, Provision, and Decommission of End user devices and accessories for Windows, Apple Mac OSX (jamf) & Apple Phones.
Follow Asset management Procedures, and update call management documentation. Work on Tech-bar and provide consultation and answers to user’s questions either face 2 Face or remotely.
Provide Audio Visual support, complete room testing and work with Third Party Vendors to remediate complex AV issues as needed. (Supporting TVs, Screen sharing, Audio, Video conferencing, support)
Arrange for warranty Support for Windows and Mac Devices
Hands and Feet support for 3rd line Network/Server changes
Printer Inspection and upkeep (Regular maintenance including Toners Changes, Preliminary Fault diagnosis and basic fault handling and working with the client supplier)
Data Room inspections (IDF/MDF) rooms are operating in accordance with Client guidelines (including checking that there are no alarms, that the space is clean with no trip hazards, that there are no combustible materials, etc.);
Hands and Feet support for 3rd line Network/Server changes
Broad experience of IT with basic understanding of Networks, Servers, Smart Devices and Telecoms.
Apple Mac & Windows 11 Install, upgrade, support and Microsoft Office. Perform general preventative maintenance tasks on computers, laptops, printers.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Bachelor’s degree or equivalent in Computer Science or related field.
CompTIA A+, Microsoft Certified Professional (MCP) or better.
Windows 13, Apple Mac, In Tune Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment.
Willing to work occasional overtime off-hours and weekends when required for projects or emergency support.
Effective communication by Engineer in English and local languages is mandatory

Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.

  • Desktop Support

    5 days ago

    England, United Kingdom HCLTech Full time

    We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never...

  • Desktop Support

    4 days ago

    England, United Kingdom HCLTech Full time

    We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never...

  • Desktop Support

    4 days ago

    England, United Kingdom HCLTech Full time

    We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.If you would like to know a bit more about this opportunity, or are considering applying, then...

  • Desktop Support

    1 day ago

    england, United Kingdom HCLTech Full time

    We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten...

  • Desktop Support

    4 days ago

    England, United Kingdom HCLTech Full time

    We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten...

  • Desktop Support

    5 days ago

    England, United Kingdom HCLTech Full time

    We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten...

  • Desktop Support

    5 days ago

    England, United Kingdom HCLTech Full time

    We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten...

  • Desktop Support Engineer

    3 hours ago

    England, United Kingdom Franklin Fitch Full time

    1st Line Desktop Support Engineer | Remote | Up to £28,000You will play a crucial role in providing technical support to clients. You will be responsible for troubleshooting and resolving IT issues, managing service requests, and ensuring seamless operation of IT infrastructure. You will be providing remote and telephone support to our varied customer...

  • Desktop Support Technician

    2 weeks ago

    South East England, United Kingdom Crone Corkill Full time £30,000 - £40,000

    Job SummaryCrone Corkill is seeking a skilled Junior IT Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support to our end-users, troubleshooting issues, and collaborating with senior team members and vendors.Key ResponsibilitiesProvide technical support to end-users via phone, email,...

  • Desktop Support Technician

    2 weeks ago

    South East England, United Kingdom Crone Corkill Full time £30,000 - £40,000

    Job SummaryCrone Corkill is seeking a skilled IT Support Specialist to join our team as a Junior IT Support Analyst. This role will focus on providing technical support for our clients, working closely with our team to resolve issues and improve our services.Key ResponsibilitiesProvide technical support to clients via phone, email, and in-personTroubleshoot...

  • Desktop Support Technician

    2 weeks ago

    South East England, United Kingdom Crone Corkill Full time £30,000 - £40,000

    **Job Summary**Crone Corkill is seeking a skilled Junior IT Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support to our end-users, ensuring the smooth operation of our IT systems, and collaborating with our senior team members and vendors.**Key Responsibilities**Provide technical...

  • Senior Network and Desktop Specialist

    4 days ago

    Eastern England, United Kingdom Axiom Software Solutions Limited Full time

    Job Title: Senior Network and Desktop SpecialistAxiom Software Solutions Limited is seeking a highly skilled Senior Network and Desktop Specialist to join our team. As a key member of our IT department, you will be responsible for designing, deploying, and managing desktop environments, as well as ensuring the security and scalability of our network...

  • Senior Network and Desktop Specialist

    4 days ago

    Eastern England, United Kingdom Axiom Software Solutions Limited Full time

    Job Title: Senior Network and Desktop SpecialistAxiom Software Solutions Limited is seeking a highly skilled Senior Network and Desktop Specialist to join our team. As a key member of our IT department, you will be responsible for designing, deploying, and managing desktop environments, as well as ensuring the security and scalability of our network...

  • Senior Network and Desktop Specialist

    5 days ago

    England,, UK, United Kingdom Axiom Software Solutions Limited Full time

    Role 1 Role: Desktop EngineerJob Type: ContractDuration: 6 Months + Possible extensionWork Location: London, United KingdomPosition: 1Start date: October ’24Job Description :Key Responsibilities: Desktop Infrastructure Management:• Design, deploy, diagnose, update and manage desktop environments with a focus on Windows 10/11 systems.• Ensure desktop...

  • Senior Network and Desktop Specialist

    5 days ago

    England, United Kingdom Axiom Software Solutions Limited Full time

    Role 1 Role: Desktop Engineer Job Type: Contract Duration: 6 Months + Possible extension Work Location: London, United Kingdom Position: 1 Start date: October ’24 Job Description : Key Responsibilities: Desktop Infrastructure Management: • Design, deploy, diagnose, update and manage desktop environments with a focus on Windows 10/11 systems. •...

  • Senior Network and Desktop Specialist

    4 days ago

    England, United Kingdom Axiom Software Solutions Limited Full time

    Role 1 Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.Role: Desktop EngineerJob Type: ContractDuration: 6 Months + Possible extensionWork Location: London, United KingdomPosition: 1Start date: October ’24Job Description :Key Responsibilities:Desktop Infrastructure...

  • Senior Network and Desktop Specialist

    5 days ago

    England, United Kingdom Axiom Software Solutions Limited Full time

    Role 1 Role: Desktop EngineerJob Type: ContractDuration: 6 Months + Possible extensionWork Location: London, United KingdomPosition: 1Start date: October ’24Job Description :Key Responsibilities: Desktop Infrastructure Management:• Design, deploy, diagnose, update and manage desktop environments with a focus on Windows 10/11 systems.• Ensure desktop...

  • Senior Network and Desktop Specialist

    5 days ago

    England, United Kingdom Axiom Software Solutions Limited Full time

    Role 1 Role: Desktop Engineer Job Type: Contract Duration: 6 Months + Possible extension Work Location: London, United Kingdom Position: 1 Start date: October ’24 Job Description : Key Responsibilities: Desktop Infrastructure Management: • Design, deploy, diagnose, update and manage desktop environments with a focus on Windows 10/11 systems....

  • Senior Network and Desktop Specialist

    4 days ago

    England, United Kingdom Axiom Software Solutions Limited Full time

    Role 1 Role: Desktop EngineerJob Type: ContractDuration: 6 Months + Possible extensionWork Location: London, United KingdomPosition: 1Start date: October ’24Job Description :Key Responsibilities: Desktop Infrastructure Management:• Design, deploy, diagnose, update and manage desktop environments with a focus on Windows 10/11 systems.• Ensure desktop...

  • Senior Network and Desktop Specialist

    4 days ago

    England, United Kingdom Axiom Software Solutions Limited Full time

    Role 1 Role: Desktop Engineer Job Type: Contract Duration: 6 Months + Possible extension Work Location: London, United Kingdom Position: 1 Start date: October ’24 Job Description : Key Responsibilities: Desktop Infrastructure Management: • Design, deploy, diagnose, update and manage desktop environments with a focus on Windows 10/11 systems. •...