Zoo Team Leader

5 months ago

London, United Kingdom Kidspace Adventures Holdings Full time

**Zoo Team Leader - Hobbledown Heath - Hounslow, West London**

Hobbledown Heath is recruiting for a Full time Animal Team Leader to support the Zoo Manager in overseeing the team and managing the animal collection.

This role is for all animal sections including; small mammals (including primates), birds, hoofstock, and domestics.
- Full Time, Permanent contract

About the role

The animal team leader is responsible for overseeing the daily operations of the Animal team, as well as ensuring high standards of welfare and husbandry for the animals.

The team leader will ensure that all team are prepared for the days operation, the team are briefed and trained on the area/section/unit that they are designated to do, and that all processes are followed and recorded using daily paperwork/digital audits.

Leading by example, they will deliver outstanding guest service and ensure that the teams in their care demonstrate high service standards consistently.

The animal team leader will demonstrate sound levels of knowledge and understanding relevant to Animal Standard Operating Procedures, Regulations, and legislations such as SSSMZP, Zoo Licensing, NFAN and the BALAI Directive. Maintains outstanding levels of biosecurity and cleanliness and ensures the team adhere to the training received.

Records and files (or digital audits) all required paperwork such as opening, closing, DSR’s and ZIMS management. They will also ensure the cleanliness and presentation of the park on a daily basis.

Can perform specific tasks on various systems that may include Trello, ZIMS, Fuse Metrix and Teams.

This role will also be required to carry out specific training, i.e., Section training, equipment training, operational management, COSHH and husbandry and welfare training.

Main Responsibilities

1. Operations
- Responsible for general day to day running and ensuring the animal team adhere to complete their daily health and safety audits (if required) and checklists.
- Lead the team to deliver a fantastic and safe visitor experience.
- Contribute to positive visitor feedback by leading by example.
- Work safely to protect themselves, the team around them and our guests and animals.
- Ensure the respective area is clean, tidy, and well presented at all times.
- Report any operational issues that are safety, guest service critical or commercial impact through the correct channels, i.e. to the Duty Manager or line manager promptly.
- Ensuring the conditions of the animals are suitable and reporting any problems to the Line Manager and other relevant departments required to support the work needed.
- Observing the behaviour, health and security of animals and reporting any problems to the Line Manager.
- Manage the daily duties of the department by organising the workload for the team, volunteers, and daily schedules of schools and animal experiences.
- The ability to take the lead in an animal escape or emergency.
- Adhere to all Safe Systems of Work and Species-Specific Operation Protocols (SOP’s) for animals and set the example for the team.

2. Ad hoc Training & Systems
- As a team leader, there may be technical or specific training relevant to the department, ensure any training for team is documented and recorded adequately and passed to line manager to record on Bamboo or held on file.
- Ensure new team members are buddied up accordingly and any training is recorded, i.e., Animal section training, and Standard Operating Procedures.
- Sound knowledge will/may be required on Trello, Xcenta, iauditor and Fuse Metrix. If issues are experienced, can quick fix or raise issues through the correct channels to minimise disruption to guest experience or team efficiency.
- Assist Zoo Manager with team training and supporting animal team.

3. Customer Service
- Leads by exceptional example on all guest facing activities.
- Confident in challenging and supporting peers to deliver a safer and better experience for our guests/team.
- Confident in dealing with guest conflict and guest resolution.
- Ensures good communication and the same levels of service provided to guests to internal customers.
- Deal with team and guest enquiries, feedback, and complaints in a timely manner and report to line manager
- Deliver educational and interactive public talks, workshops, and experiences, including our popular Junior Zookeeper for a Day.

4. Marketing
- Ensure all departmental guest communications contain all the correct updated marketing material, i.e., posters, walkthrough opening times.
- Provides regular feedback to line managers from guest/team feedback on the day.
- Follows social media guidelines on social platforms.
- Is aware and can brief teams on specific events/product offering.

5. Financial
- Be aware of team wage/labour budgets for the day to ensure agreed daily budgets are adhered to and/or decreased/increased to meet operational demands.
- Looks after equipment/stock/buildings in their care and reports any issues with missing/fa

  • Zoo Bar

    6 months ago

    London, United Kingdom zoo bar Full time

    Zoo Bar & club is looking for hard-working, ambitious, friendly waitresses/waiters, bartenders, and cashier/cloakroom to join our fun and energetic front-of-house team. We want fun, enthusiastic, confident, and passionate people who are not afraid of hard work. Both **full-time** _and_ **part-time** waiters and bartenders' positions are...

  • Zoo Bar

    6 months ago

    London, United Kingdom zoo bar Full time

    Zoo Bar & club is looking for hard-working, ambitious, friendly waitresses/waiters, bartenders, and cashier/cloakroom to join our fun and energetic front-of-house team. We want fun, enthusiastic, confident, and passionate people who are not afraid of hard work. Both **full-time** _and_ **part-time** waiters and bartenders' positions are...

  • Seasonal Zoo Keeper

    6 months ago

    London, United Kingdom ZSL Full time

    **Purpose of the role**: The main role of the flying bird seasonal Keeper position is to assist and adhere to the animal department and section specific best practice protocols and procedures in relation to animal husbandry and welfare. Providing everyday care and husbandry of the animals within the animal collection and create a positive visitor interaction...

  • Seasonal Zoo Keeper

    6 months ago

    London, United Kingdom ZSL Full time

    **Key responsibilities**: - Assist with cleaning and maintaining exhibits and other designated areas as directed. - Assist with the preparation of approved diets and carrying out the correct feeding procedures for animals on section. - Assist with record keeping via a Zoological Information Management System (ZIMS), including personal relevant observations...

  • Seasonal Zoo Keeper

    5 months ago

    London, United Kingdom ZSL Full time

    **Purpose of the role**: ZSL is looking for a Seasonal Zoo Keeper on our Tropical Birds department. This is an exciting opportunity as the tropical bird team are constantly evolving to ensuring the highest standards of welfare and animal husbandry is being carried out. This position will also support Keepers in all aspects of their work but primarily the...

  • Deputy Team Leader

    1 month ago

    London, Greater London, United Kingdom BIAZA (British and Irish Association of Zoos and Aquariums) Full time

    Deputy Team Leader - Hoofstock SectionColchester Zoo is a leading zoological collection in the UK, home to 155 species in 60 acres of parkland and lakes.The successful candidate will work within the Animal Department to carry out husbandry duties and maintain high standards of welfare for the animal species in their care.As a Deputy Team Leader, the...

  • Waitress/waiter & Bar Staff

    6 months ago

    London, United Kingdom zoo bar Full time

    Zoo Bar & club is looking for hard-working, ambitious, friendly waitresses/waiters, bartenders, and cashier/cloakroom to join our fun and energetic front-of-house team. We want fun, enthusiastic, confident, and passionate people who are not afraid of hard work. Both **full-time** _and_ **part-time** waiters and bartenders' positions are...

  • Zoo Bar

    6 months ago

    London, United Kingdom SBG Full time

    The Zoo Bar is looking for a reliable and passionate bartender to provide an excellent guest drinking experience. Bartenders are responsible for creating and maintaining a clean and inviting bar at all times. They must be able to provide an incredible guest experience by ensuring guests have a great experience at all times. **Responsibilities**: - Prepare...

  • Zoo Facilities Maintenance and Improvement Specialist

    4 days ago

    London, Greater London, United Kingdom BIAZA (British and Irish Association of Zoos and Aquariums) Full time

    We are recruiting for an Accommodation Maintenance Team Member to join our team at Dartmoor Zoological Society.About the Job:The successful candidate will have experience in all areas of maintenance or the building trade. They will be responsible for maintaining and improving the zoo's infrastructure, including animal enclosures and guest areas.The role...

  • Creative Media Lead

    7 days ago

    London, Greater London, United Kingdom Blue Zoo Production Full time

    **Job Title:** Creative Media Lead**Company Overview:** Blue Zoo Production is seeking a highly skilled and experienced Creative Media Lead to join our team. As a key member of our production team, you will be responsible for developing and producing high-quality digital media for preschool children.**Salary:** £48,000 - £58,000 per annum**Job...

  • Children's Content Developer

    7 days ago

    London, Greater London, United Kingdom Blue Zoo Production Full time

    **Job Title:** Children's Content Developer**Company Overview:** Blue Zoo Production is seeking a talented and innovative Children's Content Developer to join our team. As a key member of our production team, you will be responsible for developing and producing high-quality content for preschool children.**Salary:** £42,000 - £52,000 per annum**Job...

  • Digital Experience Producer

    7 days ago

    London, Greater London, United Kingdom Blue Zoo Production Full time

    **Job Title:** Digital Experience Producer**Company Overview:** Blue Zoo Production is seeking a talented and innovative Digital Experience Producer to join our team. As a key member of our production team, you will be responsible for developing and producing high-quality digital experiences for preschool children.**Salary:** £45,000 - £55,000 per...

  • Animation Production Manager

    1 month ago

    London, Greater London, United Kingdom Blue Zoo Production Full time

    Key Responsibilities:Act as the central point of contact for all animation departments and clients.Help plan and troubleshoot the production pipeline.Optimise department efficiency using available resources, schedule, and budget.Ensure the team is working towards production goals and deadlines.Requirements:Confidence in motivating and leading teams under...

  • 2D Animation Specialist

    3 days ago

    London, Greater London, United Kingdom Blue Zoo Production Full time

    We are seeking a talented 2D Animation Specialist to join our team at Blue Zoo Production. As a Main Storytelling Animator, you will be responsible for completing the main storytelling poses.Our ideal candidate will have animation and acting skills, combined with a good sense of graphic design. They will also possess a good working knowledge of relevant...

  • Content Mastering

    5 months ago

    London, United Kingdom ZOO Digital Group plc. Full time

    **WELCOME TO ZOO** ZOO Digital are an award-winning cloud software company with offices in Sheffield, London, LA, and Dubai. We help the biggest names in global entertainment to reach audiences everywhere with our high-quality localization and media services, adapting original TV and movie content for different languages, regions, and cultures. **Our...

  • Background Artist for Blue Zoo Animation Studio

    4 weeks ago

    London, Greater London, United Kingdom BlueZoo Animation Studio Full time

    About the Role:As a key member of our Background team at Blue Zoo Animation Studio, you will be responsible for creating high-quality background art and associated assets for our episodes. You will work closely with the Lead Background Artist to ensure that your work aligns with the style and aesthetic of our show.Key Responsibilities:Set up Photoshop files...

  • Kitchen Porter

    5 months ago

    London, United Kingdom Benugo Full time

    Company Description When we founded Benugo 23 years ago we had a vision of not just creating superb, natural food but of giving London something that was a real experience. This vision is still true today. The Benugo brand stretches from our own award-winning high street stores to cafes and restaurants within some of the world’s best loved public spaces...

  • Senior Animation Lead

    3 weeks ago

    London, Greater London, United Kingdom Blue Zoo Production Full time

    We are seeking a highly skilled Senior Animation Lead to join Blue Zoo Production.The ideal candidate will have extensive experience in the Animation industry, with a proven track record in leading teams and delivering high-quality animated performances.Key responsibilities will include:Managing a team of animators and providing guidance and support to...

  • Visual Effects Specialist

    1 day ago

    London, Greater London, United Kingdom Blue Zoo Production Full time

    Join Our Team as a Visual Effects SpecialistAt Blue Zoo Production, we're looking for a talented Visual Effects Specialist to help bring our latest project to life. As a key member of our team, you'll have the opportunity to work on exciting and challenging projects while developing your skills and expertise.About the Role:The successful candidate will be...

  • 2D Visual Effects Specialist

    3 weeks ago

    London, Greater London, United Kingdom Blue Zoo Production Full time

    Job Title: 2D Visual Effects SpecialistWe're seeking a talented 2D Visual Effects Specialist to collaborate with our team on an exciting 2D project at Blue Zoo Production.About the Role:The ideal candidate will have a strong background in 2D animation and visual effects. Key responsibilities include:Creating custom visual effects for scenes in the style of...