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Head of Care Professional Experience

4 months ago

Dorchester, United Kingdom Home Instead Full time

Company Description

Our office was established in 2019** **with a mission is to brighten the lives of seniors in our local community giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

**Job Description**:
This is an opportunity to join a award winning, progressive home care business based in Dorchester, dedicated to achieving the very highest standards of care. You will join a relationship driven team in a fast-paced environment who believe in value based recruitment and are dedicated to developing and enhancing the care staff experience.

The job will have the following responsibilities:
**Recruitment**
- Encourage and lead the development of networks in the local community and ensure regular community events planned throughout the year to promote Home Instead as an employer of choice.
- Lead all aspects of recruitment activity ensuring compliance with Franchise Standards and regulatory requirements through effectively management of the Care Professional Experience team.
- Ensure recruitment strategies are in place, including creative recruitment campaigns, proactive sourcing of Care Professionals through various means and interesting, innovative, and timely content for social media.
- Ensure the accuracy and integrity of recruitment related information using the Smart Recruiters Applicant Tracking System (ATS) and all key players understand their responsibilities.
- Monitor ratio of Care Professionals to clients, building a robust talent bank and drive communication between the recruitment and scheduling team.
- Support the creation of a succession plan to support future business growth.

**Retention and Structured Support**
- Responsible for monitoring field-based observations and ensure supervisions and appraisals are recorded and kept up to date.
- Monitor the quality of annual appraisals and coach and develop key players in this area.
- Support the completion of PEAQ survey and develop and deliver an action plan based on the feedback.
- Monitor staff welfare, morale, and wellbeing.
- Responsible for planning structured team meetings and social events.
- Owner of reward and recognition programmes and communicating all the Home Instead resources available to the team.
- Review completion of exit interviews and identify any common threads to share with wider key player team to put solutions in place.
- Overall responsibility for employee files; ensuring that they are all compliant, up to date and accurate.
- Set targets, analyse and monitor, recruitment and retention data to continually improve and hold team accountable for delivery of HR key performance indicators.
- Keep up to date on industry trends and best practice on all areas relating to Care Professional recruitment, training, and engagement.
- Conduct annual appraisals for your own team.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
- Support the operations team with any people related issues.
- Carry out any other duties deemed necessary for the successful operation of the business

**Qualifications**:
Although formal qualifications are not required for this role we will expect to see the below skills for all applicants.
- Experience of recruiting within a client focused role
- Ability to understand people and establish individual needs
- Speak with enthusiasm and confidence to persuade and influence
- Ability to work to best practice standards
- Energy and a drive to succeed

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.